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Published online by Cambridge University Press: 02 October 2001
This paper describes the rationale used by the Royal Automobile Club (RAC) Motoring Services to update and improve the location and communication systems used by their breakdown service. It discusses the needs and problems of locating customers, and of locating, controlling, and communicating with patrols; the new systems adopted to meet these needs are described. Future requirements are also discussed together with new technologies that are expected to become available.