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It's not all just tit-for-tat: the impact of relational identification on subordinate's attitudes and interpersonal citizenship behavior

Published online by Cambridge University Press:  19 January 2022

David M. Sluss Open the ORCID record for David M. Sluss [Opens in a new window] ,
Danielle Cooper ,
Daniel L. Morrell  and
Bryant S. Thompson
David M. Sluss*
Affiliation:
ESSEC Business School, Cergy, France
Danielle Cooper
Affiliation:
Department of Management, College of Business, University of North Texas, Denton, Texas, USA
Daniel L. Morrell
Affiliation:
Department of Management and Marketing, Jennings A. Jones College of Business, Middle Tennessee State University, Murfreesboro, Tennessee, USA
Bryant S. Thompson
Affiliation:
Goddard School of Business & Economics, Weber State University, Ogden, Utah, USA
*
Author for correspondence: David M. Sluss, E-mail: [email protected]
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Abstract

We explore how relational identification (RI) complements the influence of relational exchange within work role-relationships. In two temporally-lagged studies, we examine the contribution of RI, after accounting for relational exchange quality (REQ), in predicting organizationally-relevant behaviors and attitudes – namely, (1) interpersonal citizenship behaviors (ICBs; person-focused and task-focused), (2) job satisfaction, and (3) affective organizational commitment. Across samples of ‘non-professional’ (N = 152) and ‘professional’ (N = 197) employees, we found that RI (after accounting for REQ) significantly predicted outcomes. Indeed, we found RI to be the only predictor (after accounting for REQ) with affective commitment (‘non-professional’ sample only), person-focused ICBs (both samples), and task-focused ICBs (both samples). We discuss potential approaches for better specifying both identification and exchange as well as their unique and interactive effects within work role-relationships as well as managerial implications, limitations, and future research directions.

Keywords

Leadershiprelational identificationsocial exchangework relationships
Type
Research Article
Information
Journal of Management & Organization , First View , pp. 1 - 25
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2022

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