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Georg Beilharz and Ross Chapman (1994) Quality Management in Service Organisations Melbourne: Longman ISBN 0 582 80345 4 $36.40
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Georg Beilharz and Ross Chapman (1994) Quality Management in Service Organisations Melbourne: Longman ISBN 0 582 80345 4 $36.40
Published online by Cambridge University Press: 18 September 2015
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- Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 1996
References
Mears, P (1994) Team Building: A Structured Learning Approach Delray Beach, Florida: St Lucie PressGoogle Scholar
Petrick, JA and Furr, DS (1995) Total Quality in Managing Human Resources Adelaide: TechpressGoogle Scholar
Petrick, JA (1995) Report of the Industry Task-force on Leadership and Management Skills Enterprising Nation Canberra: AGPSGoogle Scholar