Hostname: page-component-586b7cd67f-2plfb Total loading time: 0 Render date: 2024-11-23T19:45:46.587Z Has data issue: false hasContentIssue false

The downside of coping: Work–family conflict, employee burnout and the moderating effects of coping strategies

Published online by Cambridge University Press:  02 February 2015

Jarrod M Haar*
Affiliation:
Department of Strategy & Human Resource Management, University of Waikato, Hamilton, New Zealand

Abstract

This study explored the relationship between work–family conflict and employee burnout, with a sample of 203 New Zealand government workers. Two types of conflict (work–family and family–work) were significant predictors of employee burnout. This supports the bi-directional nature of work–family conflict. In addition, the moderating effects of employee coping strategies were explored. Positive thinking coping had no significant effect on either work–family or family–work conflict and burnout. Direct action coping intensified the negative relationships for both work–family and family–work conflict, with employees coping through working harder suffering intensified burnout effects. In addition, resignation coping also intensified the family–work conflict and employee burnout relationship. The implications for employers and employees are discussed.

Type
Research Article
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2006

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Aguinis, H and Stone-Romero, EF (1997) Methodological artefacts in moderated multiple regression and their effects on statistical power, Journal of Applied Psychology 82(1): 192206.Google Scholar
Aiken, LS and West, SG (1991) Multiple regression: Testing and interpreting interactions, Sage, Newbury Park CA.Google Scholar
Anderson, SE, Coffey, BS and Byerly, RT (2002) Formal organisational initiatives and informal workplace practices: Links to work–family conflict and job-related outcomes, Journal of Management 28(6): 787810.Google Scholar
Armstrong-Stassen, M (1998) The effect of gender and organizational level on how survivors appraise and cope with organizational downsizing, Journal of Applied Behavioral Science 34(2): 125142.Google Scholar
Armstrong-Stassen, M, Cameron, SJMantler, J and Horsburgh, ME (2001) The impact of hospital amalgamation on the job attitudes of nurses, Canadian Journal of Administrative Sciences 18(3): 149162.Google Scholar
Aryee, S (1993) Dual-earner couples in Singapore: An examination of work and non-work sources of their experienced burnout, Human Relations 46(12): 14411469.Google Scholar
Bacharach, S, Bamberger, P and Conley, S (1991) Work–home conflict among nurses and engineers: Mediating the impact of role stress on burnout and satisfaction at work, Journal of Organizational Behavior 12(1): 3953.Google Scholar
Baron, RM and Kenny, DA (1986) The moderator–mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations, Journal of Personality and Social Psychology 51(6): 11731182.Google Scholar
Barrick, MR, Parks, L and Mount, MK (2005) Selfmonitoring as a moderator of the relationships between personality traits and performance, Personnel Psychology 58(3): 745767.Google Scholar
Best, RG, Stapleton, LM and Downey, RG (2005) Core self-evaluations and job burnout: The test of alternative models, Journal of Occupational Health Psychology 10(4): 441451.Google Scholar
Billings, AG and Moos, RH (1984) Coping stress and social resources among adults with unipolar depressors, Journal of Personality and Social Psychology 46: 877891.Google Scholar
Burke, PJ (1991) Identity processes and social stress, American Sociological Review 56: 836849.Google Scholar
Carver, CS, Scheier, MF and Weintraub, JK (1989) Assessing coping strategies: A theoretically based approach, Journal of Personality and Social Psychology 56: 267283.Google Scholar
Cohen, J and Cohen, P (1983) Applied multiple regression/correlation analysis for the behavioural sciences, 2nd Edn. Erlbaum, Hillsdale NJ.Google Scholar
Demerouti, E, Bakker, AB and Bulters, AJ (2004) The loss spiral of work pressure, work–home interference and exhaustion: reciprocal relations in a three-wave study, Journal of Vocational Behavior 64: 131149.Google Scholar
Demerouti, E, Bakker, AB, Nachreiner, F and Schaufeli, WB (2001) The job demands – resources model of burnout, Journal of Applied Psychology 86(3): 499512.Google Scholar
Elloy, DF and Smith, C (2004) Antecedents of work–family conflict among dual-career couples: An Australian study, Cross Cultural Management 11(4): 1727.Google Scholar
Elloy, D and Anderson, K (1990) Burnout among dual-career and single-career families, Journal of Organizational Change Management 3: 5764.Google Scholar
Frone, MR (2000) Work–family conflict and employee psychiatric disorders: The national comorbidity survey, Journal of Applied Psychology 85(6): 888895.Google Scholar
Frone, MR and McFarlin, DB (1989) Chronic occupational stressors, self-focused attention and well-being: Testing a cybernetic model of stress, Journal of Applied Psychology 74(6): 876883.Google Scholar
Frone, MR, Russell, M and Cooper, ML (1997) Relation of work–family conflict to health outcomes: A four-year longitudinal study of employed parents, Journal of Occupational and Organizational Psychology 70: 325335.Google Scholar
Freudenberger, HJ (1974) Staff burnout, Journal of Social Issues 30: 159165.Google Scholar
Fu, CK and Shaffer, MA (2000) The tug of work and family: Direct and indirect domain-specific determinants of work–family conflict, Personnel Review 30(5): 502522.Google Scholar
Gowan, MARiordan, CM and Gatewood, RD (1999) Test of a model of coping with involuntary job loss following a company closing, Journal of Applied Psychology 84(1): 7586.Google Scholar
Greenhaus, JH and Beutell, NJ (1985) Sources of conflict between work and family roles, Academy of Management Review 10(1): 7688.Google Scholar
Greenhaus, JH, Callanan, GA and Godshalk, VM (2000) Career Management, 3rd Edn. The Dryden Press, Orlando FL.Google Scholar
Greenhaus, JH, Parasuraman, S and Collins, KM (2001) Career involvement and family involvement as moderators of relationships between work–family conflict and withdrawal from a profession, Journal of Occupational Health Psychology 6(2): 91100.Google Scholar
Haar, J and Spell, CS (2001) Examining work–family conflict within a New Zealand local government organization, The New Zealand Journal of Human Resources Management, accessed at http://www.humanresources.co.nz/articles/2001-10-16_word_family.pdf on 20 March 2006.Google Scholar
Jex, SM, Bliese, PD, Buzzell, S and Primeau, J (2001) The impact of self-efficacy on stressor–strain relations: Coping style as an explanatory mechanism, Journal of Applied Psychology 86(3): 401409.Google Scholar
Judge, TA, Boudreau, JW and Bretz, RD Jr (1994) Job and life attitudes of male executives, Journal of Applied Psychology 79(5): 767782.Google Scholar
Klein, DJ and Verbeke, W (1999) Autonomic feedback in stressful environments: How do individual differences in autonomic feedback relate to burnout, job performance and job attitudes in salespeople? Journal of Applied Psychology 84(6): 911924.Google Scholar
Koeske, GF, Kirk, SA and Koeske, RD (1993) Coping with job stress: Which strategies work best? Journal of Occupational and Organizational Psychology 66(4): 319335.Google Scholar
Kossek, EE and Ozeki, C (1998) Work–family conflict, policies and the job–life satisfaction relationship: A review and directions for organisational behavior – human resources research, Journal of Applied Psychology 83(2): 139149.Google Scholar
Lazarus, RS (1991) Emotion and adaptation, Oxford University Press, New York.Google Scholar
Lazarus, RS and Folkman, S (1984) Stress, appraisal and coping, Springer, New York.Google Scholar
Lazarus, RS and Launier, R (1978) stress-related transactions between person and environment, in Pervin, LA and Lewis, M (Eds), Perspectives in interactional psychology pp 287327, Plenum Press, New York.Google Scholar
Lingard, H and Francis, V (2006) Does a supportive work environment moderate the relationship between work–family conflict and burnout among construction professionals? Construction Management and Economics 24: 185196.Google Scholar
Lo, S, Stone, R and Ng, CW (2003) Work–family conflict and coping strategies adopted by female married professionals in Hong Kong, Women in Management Review 18(3/4): 182190.Google Scholar
Major, VS, Klein, KJ and Ehrhart, MG (2002) Work time, work interference with family and psychological distress, Journal of Applied Psychology 87(3): 427436.Google Scholar
Martins, LL, Eddleston, KA and Veiga, JF (2002) Moderators of the relationship between work–family conflict and career satisfaction, Academy of Management Journal 45(2): 399409.Google Scholar
Maslach, C (2003) Job burnout: New directions in research and intervention, Current Directions in Psychological Science 12: 189192.Google Scholar
Maslach, C and Jackson, S (1985) The role of sex and family variables in burnout, Sex Roles 12: 837851.Google Scholar
Maslach, C and Jackson, S (1981) Measurement of experienced burnout, Journal of Occupational Behavior 2: 99113.Google Scholar
Mauno, S and Kinnunen, U (1999) The effects of job stressors on marital satisfaction in Finnish dual-earner couples, Journal of Organizational Behavior 20(6): 879895.Google Scholar
Milliken, FJMartins, LL and Morgan, H (1998) Explaining organizational responsiveness to work–family issues: The role of human resource executives as issue interpreters, Academy of Management Journal 41(5): 580592.Google Scholar
Moore, T (1997) Work and family – A balancing act, Asia Pacific Journal of Human Resources 34(2): 119125.Google Scholar
O'Driscoll, MP, Brough, P and Kalliath, TJ (2004) Work/family conflict, psychological well-being, satisfaction and social support: a longitudinal study in New Zealand, Equal Opportunities International 23(1/2): 3656.Google Scholar
O'Driscoll, MP, Ilgen, DR and Hildreth, K (1992) Time devoted to job and off-job activities, interrole conflict and affective experiences, Journal of Applied Psychology 77: 272279.Google Scholar
Pines, A, Aronson, E and Kafry, D (1981) Burnout: From Tedium to Personal Growth. New York: Free Press.Google Scholar
Pleck, JH, Staines, GL and Lang, L (1980) Conflicts between work and family life, Monthly Labour Review 103(3): 2932.Google Scholar
Posig, M and Kickul, J (2004) Work–role expectations and work family conflict: gender differences in emotional exhaustion, Women in Management Review 19(7/8): 373386.Google Scholar
Schlenker, BR (1987) Threats to identity: Self-identification and social stress. In Snyder, CR and Ford, CE (Eds), Coping with negative life events: Clinical and social psychological perspectives (pp. 273321), New York: Plenum.Google Scholar
Shaffer, MA, Harrison, DA, Gilley, KM and Luk, DM (2001) Struggling for balance amid turbulence on international assignments: work–family conflict, support and commitment, Journal of Management 27: 99121.Google Scholar
Shirom, A (1989) Burnout in work organizations, in Cooper, CL and Robertson, I (Eds), International review of industrial and organizational psychology. John Wiley & Sons, London.Google Scholar
Siegel, PA, Post, C, Brockner, J, Fishman, AY and Garden, C (2005) The moderating influence of procedural fairness on the relationship between work–life conflict and organizational commitment, Journal of Applied Psychology 90(1): 1324.Google Scholar
Stahl, GK and Caligiuri, P (2005) The effectiveness of expatriate coping strategies: The moderating role of cultural distance, position level and time on the international assignment, Journal of Applied Psychology 90(4): 603615.Google Scholar
Stone, E and Hollenbeck, J (1989) Clarifying some controversial issues surrounding statistical procedures for detecting moderator variables, Journal of Applied Psychology 74(1): 310.Google Scholar