Published online by Cambridge University Press: 14 July 2016
We develop a conservation law for a multi-class GI/GI/1 queue operating under a general work-conserving scheduling discipline. For single-class single-server queues, conservation laws have been obtained for both nonanticipating and anticipating disciplines with general service time distributions. For multi-class single-server queues, conservation laws have been obtained for (i) nonanticipating disciplines with exponential service time distributions and (ii) nonpreemptive nonanticipating disciplines with general service time distributions. The unifying conservation law we develop generalizes already existing conservation laws. In addition, it covers popular nonanticipating multi-class time-sharing disciplines such as discriminatory processor sharing (DPS) and generalized processor sharing (GPS) with general service time distributions. As an application, we show that the unifying conservation law can be used to compare the expected unconditional response time under two scheduling disciplines.