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Published online by Cambridge University Press: 14 July 2016
The attained waiting time of customers in service of the G/G/1 queue is compared for various work-conserving service disciplines. It is proved that the attained waiting time distribution is minimized (maximized) in convex order when the discipline is FCFS (PR-LCFS). We apply the result to characterize finiteness of moments of the attained waiting time in the GI/GI/1 queue with an arbitrary work-conserving service discipline. In this discussion, some interesting relationships are obtained for a PR-LCFS queue.