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Keys to a successful and sustainable telemedicine program

Published online by Cambridge University Press:  15 April 2010

Pamela Whitten ,
Bree Holtz  and
Lianh Nguyen
Pamela Whitten
Affiliation:
Michigan State University
Bree Holtz
Affiliation:
Michigan State University
Lianh Nguyen
Affiliation:
Michigan State University
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Abstract

Objectives: The aim of this study was to determine organizational characteristics evident in successful telemedicine programs. The study proposed four research questions to identify the key organizational characteristics for successful telemedicine programs.

Methods: Data were collected through an online survey using modified unified theory of acceptance and use of technology (UTAUT) and organizational change readiness (ORC) validated assessments.

Results: Using the UTAUT instrument and the ORC assessment, themes of successful telemedicine programs emerged. Overarching themes of successful programs included being formally structured, forward thinking, seeking to improve the quality of patient care, and being financially stable.

Conclusions: This research provides a data-driven understanding of organizational issues that serve to maximize a telemedicine program's ability to achieve the overall goals and mission of a healthcare organization.

Keywords

TelemedicineOrganizational success
Type
METHODS
Information
International Journal of Technology Assessment in Health Care , Volume 26 , Issue 2 , April 2010 , pp. 211 - 216
Copyright
Copyright © Cambridge University Press 2010

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