Hostname: page-component-586b7cd67f-t8hqh Total loading time: 0 Render date: 2024-11-27T15:40:52.329Z Has data issue: false hasContentIssue false
  • English
  • Français

Emotional Intelligence and Job Performance: The Importance of Emotion Regulation and Emotional Labor Context

Published online by Cambridge University Press:  07 January 2015

Daniel A. Newman ,
Dana L. Joseph  and
Carolyn MacCann
Daniel A. Newman*
Affiliation:
University of Illinois at Urbana-Champaign
Dana L. Joseph
Affiliation:
University of Illinois at Urbana-Champaign
Carolyn MacCann
Affiliation:
University of Sydney
*
E-mail: [email protected], Address: Department of Psychology, University of Illinois at Urbana-Champaign, 603 East Daniel Street, Champaign, IL 61820
Get access Rights & Permissions [Opens in a new window]

Abstract

An abstract is not available for this content so a preview has been provided. Please use the Get access link above for information on how to access this content.
Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Commentaries
Information
Industrial and Organizational Psychology , Volume 3 , Issue 2 , June 2010 , pp. 159 - 164
Copyright
Copyright © Society for Industrial and Organizational Psychology 2010 

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

Footnotes

*

Department of Psychology, University of Illinois at Urbana-Champaign

**

School of Psychology, University of Sydney.

References

Barrick, M. R., & Mount, M. K. (2000). Select on conscientiousness and emotional stability. In Locke, E. A. (Ed.), The Blackwell Handbook of principles of organizational behavior (pp. 15–28). Malden, MA: Blackwell Publishing.Google Scholar
Beal, D. J., Trougakos, J., Weiss, H. M., & Green, S. (2006). Episodic processes in emotional labor: Perceptions of affective delivery and regulation strategies. Journal of Applied Psychology, 91, 1053–1065.10.1037/0021-9010.91.5.1053Google Scholar
Boyatzis, R. E. (1982). The competent manager: A model for effective performance. New York: John Wiley and Sons.Google Scholar
Cherniss, C. (2010). Emotional intelligence: Toward clarification of a concept. Industrial and Organizational Psychology, 3, 110–126.Google Scholar
Connor-Smith, J. K., & Flachsbart, C. S. (2007). Relations between personality and coping: A meta-analysis. Journal of Personality and Social Psychology, 6, 1080–1107.10.1037/0022-3514.93.6.1080Google Scholar
Daus, C. S., & Ashkanasy, N. M. (2005). The case for an ability-based model of emotional intelligence in organizational behavior. Journal of Organizational Behavior, 26, 453–466.10.1002/job.321Google Scholar
De Raad, B. (2005). The trait-coverage of emotional intelligence. Personality and Individual Differences, 38, 673–687.Google Scholar
Eisenberg, N. (2000). Emotion, regulation, and moral development. Annual Review of Psychology, 51, 665–697.Google Scholar
Freudenthaler, H. H., & Neubauer, A. C. (2007). Measuring emotion management abilities: Further evidence of the importance to distinguish between typical and maximum performance. Personality and Individual Differences, 42, 1561–1572.Google Scholar
Grandey, A. (2003). When “the show must go on”: Surface and deep acting as predictors of emotional exhaustion and service delivery. Academy of Management Journal, 46, 86–96.Google Scholar
Gross, J. J. (1998). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2, 271–299.Google Scholar
Gross, J. J., & John, O. (2003). Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. Journal of Personality and Social Psychology, 85, 348–362.Google Scholar
Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95, 54–78.Google Scholar
Joseph, D. L., & Newman, D. A. (2010). Discriminant validity of self-reported emotional intelligence: A multitrait-multisource study. Educational and Psychological Measurement. (DOI 10.1177/ 0013164409355700).10.1177/0013164409355700Google Scholar
MacCann, C., & Roberts, R. D. (2008). Assessing emotional intelligence with situational judgment test paradigms: Theory and data. Emotion, 8, 540–551.10.1037/a0012746Google Scholar
Matsumoto, D., LeRoux, J., Wilson-Cohn, W., Raroque, J., Kooken, K., Ekman, P., et al. (2000). A new test to measure emotion recognition ability: Matsumoto and Ekman's Japanese and Caucasian brief affect recognition test (JACBART). Journal of Nonverbal Behavior, 24, 179–209.Google Scholar
Mayer, J. D., Roberts, R. D., & Barsade, S. G. (2008). Human abilities: Emotional intelligence. Annual Review of Psychology, 59, 507–536.10.1146/annurev.psych.59.103006.093646Google Scholar
Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Models of emotional intelligence. In Sternberg, R. J. (Ed.), Handbook of intelligence (pp. 392–420). Cambridge, UK: Cambridge University Press.Google Scholar
Mayer, J. D., Salovey, P., Caruso, D. R., & Sitarenios, G. (2001). Emotional intelligence as a standard intelligence. Emotion, 1, 232–242.10.1037/1528-3542.1.3.232Google Scholar
Orchard, B., MacCann, C., Schulze, R., Matthews, G., Zeidner, M., & Roberts, R. D. (2009). New directions and alternative approaches to the measurement of emotional intelligence. In Stough, C., Saklofske, D. H., & Parker, J. D. A. (Eds.), Assessing emotional intelligence: Theory, research, and applications (pp. 321–340). New York: Springer.10.1007/978-0-387-88370-0_17Google Scholar
Roberts, R. D., MacCann, C., Matthews, G., & Zeidner, M. (in press). Emotional intelligence: Towards a consensus of models, measures, and applications. Social and Personality Psychology Compass.Google Scholar
Schmidt, F. L., & Hunter, J. (2004). General mental ability in the world of work: Occupational attainment and job performance. Journal of Personality and Social Psychology, 86, 162–173.Google Scholar
Van Rooy, D. L., Viswesvaran, C., & Pluta, P. (2005). An evaluation of construct validity: What is this thing called emotional intelligence? Human Performance, 18, 445–462.Google Scholar
Wong, C., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13, 243–274.Google Scholar
Zeidner, M., Matthews, G., Roberts, R. D., & MacCann, C. (2003). Development of emotional intelligence: Toward a multi-level investment model. Human Development, 46, 69–96.10.1159/000068580Google Scholar

A correction has been issued for this article:

Erratum