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Coffee and controversy: How applied psychology can revitalize sexual harassment and racial discrimination training

Published online by Cambridge University Press:  27 January 2020

Theodore L. Hayes Open the ORCID record for Theodore L. Hayes [Opens in a new window] ,
Leah E. Kaylor  and
Kathleen A. Oltman
Theodore L. Hayes*
Affiliation:
Federal Bureau of Investigation, Washington, DC, USA
Leah E. Kaylor
Affiliation:
Federal Bureau of Investigation, Washington, DC, USA
Kathleen A. Oltman
Affiliation:
Federal Bureau of Investigation, Washington, DC, USA
*
*Corresponding author. Email: [email protected]
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Abstract

Training has shown little effectiveness in altering harassing or discriminatory behavior. Limitations of prior intervention efforts may reflect poor conceptualization of the problems involved, poor training intervention design, approaches that engender cynicism, or misunderstanding psychological principles of attitude and behavior change. Interventions should capitalize on behavioral science models and tools at multiple levels from a broad array of disciplines to explain harassment and bias, and then to defeat these behaviors. Measures to ensure fair treatment should focus on leadership socialization, organizational culture and climate, increased professional competence, and integration with organizational approaches to corporate social responsibility and performance.

Keywords

unlawful racial discriminationsexual harassmentapplied psychological interventionstrainingprofessional practice
Type
Focal Article
Information
Industrial and Organizational Psychology , Volume 13 , Issue 2 , June 2020 , pp. 117 - 136
Copyright
© Society for Industrial and Organizational Psychology, Inc. 2020

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Footnotes

The views expressed in this paper are solely those of the authors and do not necessarily reflect the views of the Federal Bureau of Investigation or of any branch of the federal government of the United States. We contributed roughly equally to this paper and are listed here in alphabetical order.

Our thanks go to, in alphabetical order, Patrick Forscher, Liz Hayes, Lisa Kath, Calvin Lai, Neil Lewis, Jr., Patrick McKay, Michelle Motta, Kristin Saboe, Rich Tonowski, and two anonymous reviewers for their responsiveness, thoughtfulness, and generosity both before and while we put this paper together. Finally, we thank Mark Poteet for his careful and tenacious editing.

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