Hostname: page-component-cd9895bd7-8ctnn Total loading time: 0 Render date: 2024-12-27T03:00:43.589Z Has data issue: false hasContentIssue false
  • English
  • Français

Survey of patient satisfaction in adult psychiatric outpatient clinics

Published online by Cambridge University Press:  16 April 2020

Y. Barak ,
H. Szor ,
R. Kimhi ,
E. Kam ,
R. Mester  and
A. Elizur
Y. Barak*
Affiliation:
Y. Abarbanel Mental Health Center, Psychogeriatric Dept., Abarbanel M.H.C., 15 KKL St., Bat-Yam, Israel
H. Szor
Affiliation:
Y. Abarbanel Mental Health Center, Psychogeriatric Dept., Abarbanel M.H.C., 15 KKL St., Bat-Yam, Israel Sackler School of Medicine, Tel-Aviv University, Tel-Aviv, Israel
R. Kimhi
Affiliation:
Y. Abarbanel Mental Health Center, Psychogeriatric Dept., Abarbanel M.H.C., 15 KKL St., Bat-Yam, Israel Sackler School of Medicine, Tel-Aviv University, Tel-Aviv, Israel
E. Kam
Affiliation:
Y. Abarbanel Mental Health Center, Psychogeriatric Dept., Abarbanel M.H.C., 15 KKL St., Bat-Yam, Israel
R. Mester
Affiliation:
Sackler School of Medicine, Tel-Aviv University, Tel-Aviv, Israel Ness-Ziona Mental Health Center, Ness-Ziona, Israel
A. Elizur
Affiliation:
Y. Abarbanel Mental Health Center, Psychogeriatric Dept., Abarbanel M.H.C., 15 KKL St., Bat-Yam, Israel Sackler School of Medicine, Tel-Aviv University, Tel-Aviv, Israel
*
*E-mail address: [email protected] (Y. Barak).
Get access

Abstract

A client satisfaction survey was undertaken in two adult psychiatric outpatient clinics. The anonymous self-report questionnaire covering demographic, setting and satisfaction with service variables was endorsed by 203 participants. The mean age of the subjects was 42.5 ± 19 years, with a small majority (58.6%) of females. Overall satisfaction with psychiatric care was high (79.8%). None of the demographic or setting variables correlated significantly with satisfaction. Psychoeducation was significantly correlated with level of satisfaction with services. These findings further emphasize the importance of psychoeducation by service providers in mental health.

Keywords

psychiatryoutpatientssatisfactionservice
Type
Short comunication
Information
European Psychiatry , Volume 16 , Issue 2 , March 2001 , pp. 131 - 133
Copyright
Copyright © Éditions scientifiques et médicales Elsevier SAS

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Baider, L, Ever-Hadani, P, De-Nour, A.KThe impact of culture on perception of patient-physician satisfaction Isr J Med Sci 1995; 31: 179–185.Google Scholar
Baradell, J.GClinical outcomes and satisfaction of patients of clinical nurse specialists in psychiatric-mental health nursing Arch Psychiatr Nurs 1995; 9: 240–250.Google Scholar
Barker, D.A, Shergill, S.S, Higginson, I, Orrell, M.WPatients’ views towards care received from psychiatrists Br J Psychiatry 1996; 168: 641–646.Google Scholar
Biderman, A, Carmel, S, Yeheskel, AMeasuring patient satisfaction in primary care: a joint project of community representatives, clinical staff members and a social scientist Fam Pract 1994; 11: 287–291.Google Scholar
Council of Medical Services, American Medical Association Quality of care JAMA 1986; 256: 1032–1034.Google Scholar
Donabedian, AThe quality of care: how can it be assessed? JAMA 1988; 260: 1743–1748.Google Scholar
Hart, J, Malinarski, Y, Djaldetti, MSurvey of patient satisfaction in a community hospital Isr J Med Sci 1996; 32: 551–554.Google Scholar
Hartz, A.J, Kuhn, E.M, Krakauer, HThe relationship of the value of outcome comparison to the number of patients per provider Int J Qual Health Care 1997; 9: 247–254.Google Scholar
Parker, G, Wright, M, Robertson, S, Gladstone, GThe development of a patient measure for psychiatric outpatients Aust N Z J Psychiatry 1996; 30: 343–349.CrossRefGoogle Scholar
Perreault, M, Rogers, W.L, Leichner, P, Sabourin, SPatient’s requests and satisfaction with services in an outpatient psychiatric setting Psychiatr Serv 1996; 47: 287–292.Google Scholar
Submit a response

Comments

No Comments have been published for this article.