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Development process of artificial intelligence based chatbot to support and promote mental wellbeing in sparsely populated areas of five European countries

Published online by Cambridge University Press:  01 September 2022

L. Kuosmanen ,
A.-K. Vartiainen ,
H. Nieminen ,
C. Kostenius ,
R. Bond ,
M. Mulvenna ,
C. Potts ,
E. Ennis ,
M. Malcolm  and
A. Vakaloudis
...Show all authors
L. Kuosmanen*
Affiliation:
University of Eastern Finland, Department Of Nursing Science, Kuopio, Finland
A.-K. Vartiainen
Affiliation:
University of Eastern Finland, Department Of Health And Social Management, Kuopio, Finland
H. Nieminen
Affiliation:
University of Eastern Finland, Department Of Nursing Science, Kuopio, Finland
C. Kostenius
Affiliation:
Luleå University of Technology, Department Of Health, Education And Technology, Luleå, Sweden
R. Bond
Affiliation:
Ulster University, School Of Computing, Belfast, United Kingdom
M. Mulvenna
Affiliation:
Ulster University, School Of Computing, Belfast, United Kingdom
C. Potts
Affiliation:
Ulster University, School Of Computing, Belfast, United Kingdom
E. Ennis
Affiliation:
Ulster University, School Of Psychology, Londonderry, United Kingdom
M. Malcolm
Affiliation:
NHS, Western Isles, Western Isles, United Kingdom
A. Vakaloudis
Affiliation:
Munster technological University, Institute Of Technology, Cork, Ireland
B. Cahill
Affiliation:
Munster technological University, Institute Of Technology, Cork, Ireland
I. Dhanapala
Affiliation:
Munster technological University, Institute Of Technology, Cork, Ireland
*
*Corresponding author.

Abstract

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Introduction

In many countries, people face problems regarding access to care, 24/7 support and evidence-based support. Digital interventions and services, such as chatbots, can be one option to tackle these challenges. There is a lack knowledge regarding how mental health chatbots are developed and how to ensure that there is collaboration between mental health and digital technology experts and users.

Objectives

This presentation describes the phases of the development for the ChatPal mental health and wellbeing chatbot.

Methods

Development process was conducted in five and with four different languages. First, using an electronic survey for mental health professionals (n =190) we screened how familiar they are with chatbots and how they evaluated their potential. Second, university students and staff, mental health professionals and service users (n=78) participated in workshops to design the chatbot content. Finally, the content and scripts of chatbot were written in multi-professional and multi-national collaboration.

Results

ChatPal is based on the PERMAH model of positive psychology and on the idea that we all have mental health which needs boosting and support from time to time. ChatPal includes relevant mental health information, exercises, mood diaries and simple monitoring and self-care tools. Based on preliminary evaluations, the ChatPal chatbot offers an option to offer support in areas where other mental health services are lacking or are insufficient.

Conclusions

ChatPal is already freely available in application stores and first scientific trials are have started. Preliminary results of 4-week and subsequent 12-week in-the-wild trials will be in place at the time of EPA 2022 conference.

Disclosure

No significant relationships.

Keywords

Promotionwellbeingchatbotmental health
Type
Abstract
Information
European Psychiatry , Volume 65 , Special Issue S1: Abstracts of the 30th European Congress of Psychiatry , June 2022 , pp. S168
Creative Commons
Creative Common License - CCCreative Common License - BY
This is an Open Access article, distributed under the terms of the Creative Commons Attribution licence (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
Copyright
© The Author(s), 2022. Published by Cambridge University Press on behalf of the European Psychiatric Association
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