Hostname: page-component-586b7cd67f-t8hqh Total loading time: 0 Render date: 2024-11-24T02:25:00.358Z Has data issue: false hasContentIssue false

European Psychiatric Association (EPA) guidance on quality assurance in mental healthcare

Published online by Cambridge University Press:  16 April 2020

W. Gaebel*
Affiliation:
Department of Psychiatry and Psychotherapy, Heinrich Heine University, LVR-Klinikum Düsseldorf, Bergische Landstr. 2, 40629Düsseldorf, Germany LVR-Institute for Mental Healthcare Research, Düsseldorf, Germany WHO Collaborating Center for Quality Assurance and Empowerment in Mental Health, Düsseldorf, Germany
I. Großimlinghaus
Affiliation:
Department of Psychiatry and Psychotherapy, Heinrich Heine University, LVR-Klinikum Düsseldorf, Bergische Landstr. 2, 40629Düsseldorf, Germany
R. Heun
Affiliation:
Derbyshire Mental Health Services, Royal Derby Hospital, Derby, UK
B. Janssen
Affiliation:
Department of Psychiatry and Psychotherapy, Heinrich Heine University, LVR-Klinikum Düsseldorf, Bergische Landstr. 2, 40629Düsseldorf, Germany
B. Johnson
Affiliation:
European Federation of Associations of Families of People with Mental Illness, Leuven, Belgium
T. Kurimay
Affiliation:
Department of Psychiatry and Psychotherapy, Semmelweis University, Budapest, Hungary
P. Montellano
Affiliation:
GAMIAN Europe, Brussels, Belgium
M. Muijen
Affiliation:
WHO Regional Office for Europe, Copenhagen, Denmark
P. Munk-Jorgensen
Affiliation:
Aarhus University Hospital, Risskov, Denmark
W. Rössler
Affiliation:
Leuphana University, Lüneburg, Germany University of Zürich, Zürich, Switzerland
M. Ruggeri
Affiliation:
Section of Psychiatry, Department of Public Health and Community Medicine, University of Verona, Verona, Italy
G. Thornicroft
Affiliation:
Institute of Psychiatry, King's College, London, UK
J. Zielasek
Affiliation:
Department of Psychiatry and Psychotherapy, Heinrich Heine University, LVR-Klinikum Düsseldorf, Bergische Landstr. 2, 40629Düsseldorf, Germany LVR-Institute for Mental Healthcare Research, Düsseldorf, Germany WHO Collaborating Center for Quality Assurance and Empowerment in Mental Health, Düsseldorf, Germany
*
*Corresponding author. Department of Psychiatry and Psychotherapy, Heinrich Heine University, LVR-Klinikum Düsseldorf, Bergische Landstr. 2, 40629 Dü sseldorf, Germany. Tel.: +49 211 922 2001; fax: +49 211 922 2020. E-mail address:[email protected] (W. Gaebel).
Get access

Abstract

Purpose:

To advance the quality of mental healthcare in Europe by developing guidance on implementing quality assurance.

Methods:

We performed a systematic literature search on quality assurance in mental healthcare and the 522 retrieved documents were evaluated by two independent reviewers (B.J. and J.Z.). Based on these evaluations, evidence tables were generated. As it was found that these did not cover all areas of mental healthcare, supplementary hand searches were performed for selected additional areas. Based on these findings, fifteen graded recommendations were developed and consented by the authors. Review by the EPA Guidance Committee and EPA Board led to two additional recommendations (on immigrant mental healthcare and parity of mental and physical healthcare funding).

Results:

Although quality assurance (measures to keep a certain degree of quality), quality control and monitoring (applying quality indicators to the current degree of quality), and quality management (coordinated measures and activities with regard to quality) are conceptually distinct, in practice they are frequently used as if identical and hardly separable. There is a dearth of controlled trials addressing ways to optimize quality assurance in mental healthcare. Altogether, seventeen recommendations were developed addressing a range of aspects of quality assurance in mental healthcare, which appear usable across Europe. These were divided into recommendations about structures, processes and outcomes. Each recommendation was assigned to a hierarchical level of analysis (macro-, meso- and micro-level).

Discussion:

There was a lack of evidence retrievable by a systematic literature search about quality assurance of mental healthcare. Therefore, only after further topics and search had been added it was possible to develop recommendations with mostly medium evidence levels.

Conclusion:

Evidence-based graded recommendations for quality assurance in mental healthcare were developed which should next be implemented and evaluated for feasibility and validity in some European countries. Due to the small evidence base identified corresponding to the practical obscurity of the concept and methods, a European research initiative is called for by the stakeholders represented in this Guidance to improve the educational, methodological and empirical basis for a future broad implementation of measures for quality assurance in European mental healthcare.

Type
Original article
Copyright
Copyright © Elsevier Masson SAS 2015

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Agius, M, Biocina, SM, Alptekin, K, Rotstein, V, Morselli, P, Persaud, A. Basic standards for management of patients with common mental illnesses in primary care. Psychiatr Danub 2005;17(3–4):205220.Google ScholarPubMed
Baars, IJ, Evers, SM, Arntz, A, van Merode, GG. Performance measurement in mental health care: present situation and future possibilities. Int J Health Plann Manage 2010;25(3):198214.CrossRefGoogle ScholarPubMed
Bak, J, Aggernaes, H. Coercion within Danish psychiatry compared with 10 other European countries. Nord J Psychiatr 2012;66(5):23022976.CrossRefGoogle ScholarPubMed
Bakker, C, de Vugt, ME, van Vliet, D, Verhey, FR, Pijnenburg, YA, Vernooij-Dassen, MJ, et al.The relationship between unmet care needs in young-onset dementia and the course of neuropsychiatric symptoms: a two-year follow-up study. Int Psychogeriatr 2014;26(12):19912000.CrossRefGoogle ScholarPubMed
Barbui, C, Girlanda, F, Ay, E, Cipriani, A, Becker, T, Koesters, M. Implementation of treatment guidelines for specialist mental health care. Cochrane Database Syst Rev 2014;1:CD009780.Google Scholar
Bernert, RA, Hom, MA, Roberts, LW. A review of multidisciplinary clinical practice guidelines in suicide prevention: toward an emerging standard in suicide risk assessment and management, training and practice. Acad Psychiatry 2014;38(5):585592.CrossRefGoogle ScholarPubMed
Bramesfeld, A, Ungewitter, C, Böttger, D, El, JJ, Losert, C, Kilian, R. What promotes and inhibits cooperation in mental health care across disciplines, services and service sectors? A qualitative study. Epidemiol Psychiatr Sci 2012;21(1):6372.CrossRefGoogle ScholarPubMed
Burbach, FR, Harding, S. GP referral letters to a community mental health team: an analysis of the quality and quantity of information. Int J Health Care Qual Assur Inc Leadersh Health Serv 1997;10(2–3):6772.CrossRefGoogle Scholar
Burgess, P, Pirkis, J, Coombs, T. Do adults in contact with Australia's public sector mental health services get better?. Aust N Z Health Policy 2006;30(3)9.CrossRefGoogle Scholar
Coia, D, Glassboro, R. Mental health quality and outcome measurement and improvement in Scotland. Curr Opin Psychiatry 2009;22(6):643647.CrossRefGoogle ScholarPubMed
De Hert, M, Dekker, JM, Wood, D, Kahl, KG, Holt, RI, Möller, HJ. Cardiovascular disease and diabetes in people with severe mental illness position statement from the European Psychiatric Association (EPA), supported by the European Association for the Study of Diabetes (EASD) and the European Society of Cardiology (ESC). Eur Psychiatry 2009;24(6):412424.CrossRefGoogle Scholar
De Hert, M, van Winkel, R, Silic, A, Van Eyck, D, Peuskens, J. Physical health management in psychiatric settings. Eur Psychiatry 2010;25(Suppl. 2):S22S28.CrossRefGoogle ScholarPubMed
Delaffon, V, Anwar, Z, Noushad, F, Ahmed, AS, Brugha, TS. The Health of the Nation Outcome Scales in psychiatry. Adv Psychiatr Treatm 2012; 18: 173179.CrossRefGoogle Scholar
Devillé, W, Greacen, T, Bogic, M, Dauvrin, M, Dias, S, Gaddini, A, et al.Health care for immigrants in Europe: is there still consensus among country experts about principles of good practice? A Delphi study. BMC Public Health 2011;11:699. 10.1186/1471-2458-11-699.CrossRefGoogle Scholar
DIN EN ISO 9000 2005-12, Qualitätsmanagementsysteme–Grundlage und Begriffe (ISO 9000:2005); Dreisprachige Fassung EN ISO 9000:2005. Berlin: Beuth-Verlag; 2005.Google Scholar
Dlouhy, M. Mental health policy in Eastern Europe: a comparative analysis of seven mental health systems. BMC Health Serv Res 2014;14:42. 10.1186/1472-6963-14-42.CrossRefGoogle ScholarPubMed
Donabedian, A. The Quality of Care. How Can It Be Assessed?. JAMA 1988; 260: 17431748.CrossRefGoogle ScholarPubMed
Donabedian, A. Quality assurance in health care: consumers’ role. Qual Health Care 1992; 1: 247251.CrossRefGoogle ScholarPubMed
Donabedian, A. The effectiveness of quality assurance. Int J Qual Health Care 1996;8(4):401407.CrossRefGoogle ScholarPubMed
Donath, C, Bleich, S, Grässel, E. [Day hospitals: predictors for utilisation and quality expectations from the perspective of family caregivers of dementia patients]. Psychiatr Prax 2009;36(4):175181. [Article in German].CrossRefGoogle Scholar
Fisher, CE, Spaeth-Rublee, B, Alan Pincus, H, IIMHL Clinical Leaders Group, . Developing mental health-care quality indicators: toward a common framework. Int J Qual Health Care 2013;25(1):7580.CrossRefGoogle Scholar
Foley, T, Bridging the gap: the financial case for a reasonable rebalancing of health and care resources. London: The Royal College of Psychiatrists, and London: Centre for Mental Health; 2013. Available online at http://www.rcpsych.ac.uk/pdf/bridgingthegap_fullreport.pdf (last accessed January 10, 2015).Google Scholar
Gaebel, W, Janssen, B, Zielasek, J. Mental health quality, outcome measurement, and improvement in Germany. Curr Opin Psychiatry 2009;22(6):636642.CrossRefGoogle ScholarPubMed
Gaebel, W, Zielasek, J, Kowitz, S. [Using routine data of the German inpatient remuneration system for psychiatric/psychosomatic mental health services research]. Die Psychiatrie 2011; 8: 2333. [Article in German].Google Scholar
Gaebel, W, Becker, T, Janssen, B, Munk-Jorgensen, P, Musalek, M, Rössler, W, et al.EPA guidance on the quality of mental health services. Eur Psychiatry 2012;27(2):87113.CrossRefGoogle ScholarPubMed
Gaebel, W, Kowitz, S, Fritze, J, Zielasek, J. Use of health care services by people with mental illness: secondary data from three statutory health insurers and the German Statutory Pension Insurance Scheme. Dtsch Arztebl Int 2013;110(47):799808.Google ScholarPubMed
Gaebel, W, Muijen, M, Baumann, AE, Bhugra, D, Wasserman, D, van der Gaag, RJ, et al.EPA guidance on building trust in mental health services. Eur Psychiatry 2014;29(2):83100.CrossRefGoogle ScholarPubMed
Gale, CR, Batty, GD, Osborn, DP, Tynelius, P, Rasmussen, F. Mental disorders across the adult life course and future coronary heart disease: evidence for general susceptibility. Circulation 2014;129(2):186193.CrossRefGoogle ScholarPubMed
Gallego, JA, Nielsen, J, De Hert, M, Kane, JM, Correll, CU. Safety and tolerability of antipsychotic polypharmacy. Expert Opin Drug Saf 2012;11(4):527542.CrossRefGoogle ScholarPubMed
Gaskin, CJ, Elsom, SJ, Happell, B. Interventions for reducing the use of seclusion in psychiatric facilities: review of the literature. Br J Psychiatry 2007; 191: 298303.CrossRefGoogle ScholarPubMed
Gebhardt, RP, Spießl, H, Ullrich, A, Steinert, T. [Cooperation between social psychiatric service and psychiatric hospital before and after the implementation of a psychiatric hospital out-patient service]. Psychiatr Prax 2006; 17: 7478. [Article in German].Google Scholar
Glezer, A, Byatt, N, Cook, R Jr., Rothschild, AJ. Polypharmacy prevalence rates in the treatment of unipolar depression in an outpatient clinic. J Affect Disord 2009;117(1–2):1823.CrossRefGoogle Scholar
Großimlinghaus, I, Falkai, P, Gaebel, W, Janssen, B, Reich-Erkelenz, D, Wobrock, T, et al.[Developmental process of DGPPN quality indicators]. Nervenarzt 2013;84(3):350365. [Article in German].CrossRefGoogle Scholar
Haberer, JE, Trabin, T, Klinkman, M. Furthering the reliable and valid measurement of mental health screening, diagnoses, treatment and outcomes through health information technology. Gen Hosp Psychiatry 2013;35(4):349353.CrossRefGoogle ScholarPubMed
Hannes, K, Pieters, G, Goedhuys, J, Aertgeerts, B. Exploring barriers to the implementation of evidence-based practice in psychiatry to inform health policy: a focus group based study. Community Ment Health J 2010;46(5):423432.CrossRefGoogle ScholarPubMed
Härter, M, Bermejo, I, Ollenschläger, G, Schneider, F, Gaebel, W, Hegerl, U, et al.Improving quality of care for depression: the German Action Programme for the implementation of evidence-based guidelines. Int J Qual Health Care 2006;18(2):113119.CrossRefGoogle ScholarPubMed
Hermann, RC, Mattke, S, Somekh, D, Silfverhielm, H, Goldner, E, Glover, G, et al.Quality indicators for international benchmarking of mental health care. Int J Qual Health Care 2006;18(Suppl 1):3138.CrossRefGoogle ScholarPubMed
Hermann, RC, Chan, JA, Provost, SE, Chiu, WT. Statistical benchmarks for process measures of quality of care for mental and substance use disorders. Psychiatr Serv 2006;57(10):14611467.CrossRefGoogle ScholarPubMed
Hiemke, C. Clinical utility of drug measurement and pharmacokinetics: therapeutic drug monitoring in psychiatry. Eur J Clin Pharmacol 2008;64(2):159166.CrossRefGoogle Scholar
Hiemke, C, Baumann, P, Bergemann, N, Conca, A, Dietmaier, O, Egberts, K, et al.AGNP consensus guidelines for therapeutic drug monitoring in psychiatry: update 2011. Pharmacopsychiatry 2011;44(6):195235.Google ScholarPubMed
Hübner-Liebermann, B, Spießl, H, Cording, C. Wer kommt woher, wer geht wohin? Behandlungswege stationär-psychiatrischer Patienten. Nervenarzt 2005; 76: 856864.CrossRefGoogle Scholar
Hübner-Liebermann, B, Hajak, G, Spiessl, H. [Mental health services research: trends in psychiatric inpatient care from 1996 up to 2006]. Psychiatr Prax 2008;35(8):387391.CrossRefGoogle Scholar
Huisman, A, Robben, PB, Kerkhof, AJ. An examination of the Dutch Health Care Inspectorate's supervision system for suicides of mental health care users. Psychiatr Serv 2009;60(1):8085.CrossRefGoogle ScholarPubMed
Huisman, A, Robben, PB, Kerkhof, AJ. Mental health reforms in Europe: further evaluation of the Dutch supervision system for suicides of mental health care users. Psychiatr Serv 2013;64(1):1012.CrossRefGoogle ScholarPubMed
Janssen, B, Ludwig, S, Eustermann, H, Menke, R, Haerter, M, Berger, M, et al.Improving outpatient treatment in schizophrenia: effects of computerized guideline implementation: results of a multicenter-study within the German research network on schizophrenia. Eur Arch Psychiatry Clin Neurosci 2010;260(1):5157.CrossRefGoogle ScholarPubMed
Janssen, B, van Brederode, M, Kitzig, F, Schmidt-Kraepelin, C, Ohm, S, Gaebel, W. [Benchmarking in psychiatric acute care–a demonstration project in a hospitals network]. Z Evid Fortbildd Qual Gesundh Wesen (ZEFQ) 2011; 105: 371375. [Article in German].CrossRefGoogle Scholar
Janssen, WA, van de Sande, R, Noorthoorn, EO, Nijman, HL, Bowers, L, Mulder, CL, et al.Methodological issues in monitoring the use of coercive measures. Int J Law Psychiatry 2011;34(6):429438.CrossRefGoogle ScholarPubMed
Jessee, WF, Morgan-Williams, G. Systems for quality assurance in mental health services: a strategy for improvement. Adm Ment Health 1987;15(1):310.Google Scholar
Katona, L, Czobor, P, Bitter, I. Real-world effectiveness of antipsychotic monotherapy vs. polypharmacy in schizophrenia: to switch or to combine? A nationwide study in Hungary. Schizophr Res 2014;152(1):246254.CrossRefGoogle ScholarPubMed
Kilbourne, AM, Keyser, D, Pincus, HA. Challenges and opportunities in measuring the quality of mental health care. Can J Psychiatry 2010;55(9):549557.CrossRefGoogle ScholarPubMed
Kirschenbauer, HJ, Wagner, P, Seehuber, D, Weber, B, Grube, M. [Involuntary Hospitalization in Frankfurt/Main, Germany – anachronism or up-to-date? – the psychiatric information system PISA]. Psychiatr Prax 2008;35(2):7379. [Article in German].CrossRefGoogle Scholar
Kluge, U, Bogic, M, Devillé, W, Greacen, T, Dauvrin, M, Dias, S, et al.Health services and the treatment of immigrants: data on service use, interpreting services and immigrant staff members in services across Europe. Eur Psychiatry 2012;27(Suppl 2):S56S62.CrossRefGoogle ScholarPubMed
Kuosmanen, L, Kaltiala-Heino, R, Suominen, S, Kärkkäinen, J, Hätönen, H, Ranta, S, et al.Patient complaints in Finland 2000-2004: a retrospective register study. J Med Ethics 2008;34(11):788792.CrossRefGoogle ScholarPubMed
Kurian, BT, Trivedi, MH, Grannemann, BD, Claassen, CA, Daly, EJ, Sunderajan, P. A computerized decision support system for depression in primary care. Prim Care Companion J Clin Psychiatry 2009;11(4):140146.CrossRefGoogle ScholarPubMed
Lasalvia, A, Bonetto, C, Tansella, M, Stefani, B, Ruggeri, M. Does staff-patient agreement on needs for care predict a better mental health outcome? A 4-year follow-up in a community service. Psychol Med 2008;38(1):123133.CrossRefGoogle Scholar
Laursen, TM, Munk-Olsen, T, Nordentoft, M, Mortensen, PB. Increased mortality among patients admitted with major psychiatric disorders: a register-based study comparing mortality in unipolar depressive disorder, bipolar affective disorder, schizoaffective disorder, and schizophrenia. J Clin Psychiatry 2007;68(6):899907.CrossRefGoogle Scholar
Laursen, TM, Munk-Olsen, T, Agerbo, E, Gasse, C, Mortensen, PB. Somatic hospital contacts, invasive cardiac procedures, and mortality from heart disease in patients with severe mental disorder. Arch Gen Psychiatry 2009;66(7):713720.CrossRefGoogle ScholarPubMed
Lloyd-Evans, B, Johnson, S, Slade, M. Assessing the content of mental health services: a review of measures. Soc Psychiatry Psychiatr Epidemiol 2007;42(8):673682.CrossRefGoogle ScholarPubMed
Lloyd-Evans, B, Slade, M, Osborn, DP, Skinner, R, Johnson, S. Developing and comparing methods for measuring the content of care in mental health services. Soc Psychiatry Psychiatr Epidemiol 2011;46(3):219229.CrossRefGoogle ScholarPubMed
Lochmann van Bennekom, MW, Gijsman, HJ, Zitman, FG. Antipsychotic polypharmacy in psychotic disorders: a critical review of neurobiology, efficacy, tolerability and cost effectiveness. J Psychopharmacol 2013;27(4):327336.CrossRefGoogle ScholarPubMed
Lord, O, Malone, D, Mitchell, AJ. Receipt of preventive medical care and medical screening for patients with mental illness: a comparative analysis. Gen Hosp Psychiatry 2010;32(5):519543.CrossRefGoogle ScholarPubMed
Lotz-Rambaldi, W, Schäfer, I, ten Doesschate, R, Hohagen, F. Specialist training in psychiatry in Europe: results of the UEMS-survey. Eur Psychiatry 2008;23(3):157168.CrossRefGoogle ScholarPubMed
Malone, D, Marriott, S, Newton-Howes, G, Simmonds, S, Tyrer, P. Community mental health teams (CMHTs) for people with severe mental illnesses and disordered personality. Cochrane Database Syst Rev 2007;3:CD000270. 10.1002/14651858.CD000270.pub2.Google Scholar
Mann, K, Rothschild, JM, Keohane, CA, Chu, JA, Bates, DW. Adverse drug events and medication errors in psychiatry: methodological issues regarding identification and classification. World J Biol Psychiatry 2008;9(1):2433.CrossRefGoogle ScholarPubMed
Mayer, S, van der Gaag, RJ, Dom, G, Wassermann, D, Gaebel, W, Falkai, P., et al.European Psychiatric Association (EPA) guidance on post-graduate psychiatric training in Europe. Eur Psychiatry 2014;29(2):101106.CrossRefGoogle ScholarPubMed
McDonnell, J, Jones, C. Benchmarking best practice in mental health care services. Nurs Manag (Harrow) 2010;16(10):2024.Google ScholarPubMed
McMillen, C, Zayas, LE, Books, S, Lee, M. Quality assurance and improvement practice in mental health agencies: roles, activities, targets and contributions. Adm Policy Ment Health 2008;35(6):458467.CrossRefGoogle ScholarPubMed
Mojtabai, R, Olfson, M. National trends in psychotropic medication polypharmacy in office-based psychiatry. Arch Gen Psychiatry 2010;67(1):2636.CrossRefGoogle ScholarPubMed
Moran, V, O’Connor, S, Borowitz, M. International approaches to measuring the quality of mental health care. Epidemiol Psychiatr Sci 2013;22(1):37.CrossRefGoogle ScholarPubMed
Nijman, HL, Merckelbach, HL, Allertz, WF, a Campo, JM. Prevention of aggressive incidents on a closed psychiatric ward. Psychiatr Serv 1997;48(5):694698.Google ScholarPubMed
Nock, MK, Hwang, I, Sampson, N, Kessler, RC, Angermeyer, M, Beautrais, A, et al.Cross-national analysis of the associations among mental disorders and suicidal behavior: findings from the WHO World Mental Health Surveys. PLoS Med 2009;6(8)e1000123.CrossRefGoogle ScholarPubMed
Nock, MK, Hwang, I, Sampson, NA, Kessler, RC. Mental disorders, comorbidity and suicidal behavior: results from the National Comorbidity Survey Replication. Mol Psychiatry 2010;15(8):868876.CrossRefGoogle ScholarPubMed
Parker, G, Wright, M, Robertson, S, Sengoz, A. To whom do you refer? A referrer satisfaction study. Aust N Z J Psychiatry 1996;30(3):337342.CrossRefGoogle Scholar
Philipp, M, Laux, FQualitätsmanagement in der psychiatrischen Therapie und Versorgung. Möller, HJ, Laux, P, Kapfhammer, HPPsychiatrie und Psychotherapie. Band 1: Allgemeine Psychiatrie. 3. Ed.Heidelberg: Springer Medizin Verlag; 2008:9851001.CrossRefGoogle Scholar
Pitman, AL, Osborn, DP, Wright, CA, Nazareth, I, King, MB. Cardiovascular screening of people with severe mental illness in England: views of service users and providers. Psychiatr Serv 2011;62(11):13381345.CrossRefGoogle ScholarPubMed
Qureshi, NA, van der Molen, HT, Schmidt, HG, Al-Habeeb, TA, Magzoub, ME. Criteria for a good referral system for psychiatric patients: the view from Saudi Arabia. East Mediterr Health J 2009;15(6):15801595.Google ScholarPubMed
Reininghaus, U, McCabe, R, Slade, M, Burns, T, Croudace, T, Priebe, S. The validity of patient- and clinician-rated measures of needs and the therapeutic relationship in psychosis: a pooled analysis. Psychiatry Res 2013;209(3):711720.CrossRefGoogle ScholarPubMed
Røssberg, JI, Melle, I, Opjordsmoen, S, Friis, S. Patient satisfaction and treatment environment: a 20-year follow-up study from an acute psychiatric ward. Nord J Psychiatry 2006;60(2):176180.CrossRefGoogle ScholarPubMed
Rossi, G, Agnetti, G, Bosio, R, De Luca, P, Erlicher, A, Morganti, C, et al.Italian quality assurance in mental health. J Nerv Ment Dis 2014;202(6):469472.CrossRefGoogle ScholarPubMed
Ruggeri, M, Lasalvia, A, Bisoffi, G, Thornicroft, G, Vàzquez-Barquero, JL, Becker, T, et al.Satisfaction with mental health services among people with schizophrenia in five European sites: results from the EPSILON Study. Schizophr Bull 2003;29(2):229245.CrossRefGoogle ScholarPubMed
Ruggeri, M, Salvi, G, Perwanger, V, Phelan, M, Pellegrini, N, Parabiaghi, A. Satisfaction with community and hospital-based emergency services amongst severely mentally ill service users: a comparison study in South-Verona and South-London. Soc Psychiatry Psychiatr Epidemiol 2006;41(4):302309.CrossRefGoogle ScholarPubMed
Ruggeri, M, Lasalvia, A, Salvi, G, Cristofalo, D, Bonetto, C, Tansella, M. Applications and usefulness of routine measurement of patients’ satisfaction with community-based mental health care. Acta Psychiatr Scand Suppl 2007; 437: 5365.CrossRefGoogle Scholar
Ruggeri, M, Lora, A, Semisa, D, SIEP-DIRECT'S Group, . The SIEP-DIRECT'S Project on the discrepancy between routine practice and evidence. An outline of main findings and practical implications for the future of community based mental health services. Epidemiol Psichiatr Soc 2008;17(4):358368.CrossRefGoogle ScholarPubMed
Salvador-Carulla, L, García-Alonso, C, Gonzalez-Caballero, JL, Garrido-Cumbrera, M. Use of an operational model of community care to assess technical efficiency and benchmarking of small mental health areas in Spain. J Ment Health Policy Econ 2007;10(2):87100.Google ScholarPubMed
Salvi, G, Leese, M, Slade, M. Routine use of mental health outcome assessments: choosing the measure. Br J Psychiatry 2005; 186: 146152.CrossRefGoogle ScholarPubMed
Sánchez, E, Letona, J, González, R, García, M, Darpón, J, Garay, JI. A descriptive study of the implementation of the EFQM excellence model and underlying tools in the Basque Health Service. Int J Qual Health Care 2006;18(1):5865.CrossRefGoogle ScholarPubMed
Sandhu, S, Bjerre, NV, Dauvrin, M, Dias, S, Gaddini, A, Greacen, T, et al.Experiences with treating immigrants: a qualitative study in mental health services across 16 European countries. Soc Psychiatry Psychiatr Epidemiol 2013;48(1):105116.CrossRefGoogle ScholarPubMed
Scanlan, JN. Interventions to reduce the use of seclusion and restraint in inpatient psychiatric settings: what we know so far a review of the literature. Int J Soc Psychiatry 2010;56(4):412423.CrossRefGoogle Scholar
Schmid, R, Spiessl, H, Klein, HE. [“Theory and Practice” – Collaboration with Relatives of Psychiatric Inpatients]. Psychiatr Prax 2006; 17: 139142. [Article in German].Google Scholar
Schmidt-Kraepelin, C, Puschner, B, Loos, S, Janssen, B. [Antipsychotic polypharmacy in high-utilising patients with schizophrenia]. Psychiatr Prax 2013;40(7):380384. [Article in German].Google Scholar
Sheehan, KA. Compulsory treatment in psychiatry. Curr Opin Psychiatry 2009;22(6):582586.CrossRefGoogle Scholar
Slade, M, Beck, A, Bindman, J, Thornicroft, G, Wright, S. Routine clinical outcome measures for patients with severe mental illness: CANSAS and HoNOS. Br J Psychiatry 1999; 174: 404408.CrossRefGoogle ScholarPubMed
Slade, M, Leese, M, Ruggeri, M, Kuipers, E, Tansella, M, Thornicroft, G. Does meeting needs improve quality of life?. Psychother Psychosom 2004;73(3):183189.CrossRefGoogle ScholarPubMed
Slade, M, Leese, M, Cahill, S, Thornicroft, G, Kuipers, E. Patient-rated mental health needs and quality of life improvement. Br J Psychiatry 2005; 187: 256261.CrossRefGoogle ScholarPubMed
Spaeth-Rublee, B, Pincus, HA, Huynh, PT, IIMHL Clinical Leaders Group, , Mental Health Quality Indicator Project, . Measuring quality of mental health care: a review of initiatives and programs in selected countries. Can J Psychiatry 2010;55(9):539548.CrossRefGoogle ScholarPubMed
Spiessl, H, Cording, C. [Collaboration of the general practitioner and the psychiatrist with the psychiatric hospital. A literature review]. Fortschr Neurol Psychiatr 2000;68(5):206215. [Article in German].Google Scholar
Spiessl, H, Schmid, R, Vukovich, A, Cording, C. [Expectations and satisfaction from relatives of psychiatric patients in inpatient treatment]. Nervenarzt 2004;75(5):475482. [Article in German].Google Scholar
Spiessl, H, Schmid, R, Cording, C, Klein, HE, Adler, L. [Importance of consumer satisfaction in psychiatric hospitals]. Krankenhauspsychiatrie 2006; 17: 28. [Article in German].Google Scholar
Spiessl, H, Leber, C, Radlinger, P, Schmid, R, Kaatz, S, Binder, H, et al.[Patient satisfaction in psychiatric hospitals]. Nervenheilkunde 2009; 28: 481486. [Article in German].Google Scholar
Steinert, T, Eisele, F, Längle, G, Albani, C, Flammer, E, Borbé, R. [PGI-I (patient's global impression) as an outcome and quality indicator of psychiatric in-patient treatment: results and concordance with doctor's assessments]. Psychiatr Prax 2010;37(7):343349. [Article in German].CrossRefGoogle Scholar
Steinert, T, Lepping, P, Bernhardsgrütter, R, Conca, A, Hatling, T, Janssen, W, et al.Incidence of seclusion and restraint in psychiatric hospitals: a literature review and survey of international trends. Soc Psychiatry Psychiatr Epidemiol 2010;45(9):889897.CrossRefGoogle ScholarPubMed
Steinert, T, Noorthoorn, EO, Mulder, CL. The use of coercive interventions in mental health care in Germany and the Netherlands. A comparison of the developments in two neighboring countries. Front Publ Health 2Article 1412014:110.CrossRefGoogle ScholarPubMed
Stockdale, SE, Sherin, JE, Chan, JA, Hermann, RC. Barriers and strategies for improving communication between inpatient and outpatient mental health clinicians. BMJ Qual Saf 2011;20(11):941946.CrossRefGoogle ScholarPubMed
Sullivan, G, Han, X, Moore, S, Kotrla, K. Disparities in hospitalization for diabetes among persons with and without co-occurring mental disorders. Psychiatr Serv 2006;57(8):11261131.CrossRefGoogle ScholarPubMed
Tani, H, Uchida, H, Suzuki, T, Fujii, Y, Mimura, M. Interventions to reduce antipsychotic polypharmacy: a systematic review. Schizophr Res 2013;143(1):215220.CrossRefGoogle ScholarPubMed
Tanielian, TL, Pincus, HA, Dietrich, AJ, Williams, JW Jr., Oxman, TE, Nutting, P, et al.Referrals to psychiatrists. Assessing the communication interface between psychiatry and primary care. Psychosomatics 2000;41(3):245252.Google ScholarPubMed
Thornicroft, G, Slade, M. New trends in assessing the outcomes of mental health interventions. World Psychiatry 2014;13(2):118124.CrossRefGoogle ScholarPubMed
Vallejo, P, Ruiz-Sancho, A, Domínguez, M, Ayuso, MJ, Méndez, L, Romo, J, et al.Improving quality at the hospital psychiatric ward level through the use of the EFQM model. Int J Qual Health Care 2007;19(2):7479.CrossRefGoogle ScholarPubMed
Van Dijk, MK, Oosterbaan, DB, Verbraak, MJ, Hoogendoorn, AW, Penninx, BW, van Balkom, AJEffectiveness of the implementation of guidelines for anxiety disorders in specialized mental health care. Acta Psychiatr Scand 2014. 10.1111/acps.12338.Google ScholarPubMed
Van Duin, D, Franx, G, Van Wijngaarden, B, Van Der Gaag, M, Van Weeghel, J, Slooff, C, et al.Bridging the science-to-service gap in schizophrenia care in the Netherlands: the Schizophrenia Quality Improvement Collaborative. Int J Qual Health Care 2013;25(6):626632.CrossRefGoogle ScholarPubMed
van Hasselt, FM, Krabbe, PF, van Ittersum, DG, Postma, MJ, Loonen, AJ. Evaluating interventions to improve somatic health in severe mental illness: a systematic review. Acta Psychiatr Scand 2013;128(4):251260.Google ScholarPubMed
van Weeghel, J, van de Lindt, S, Slooff, C, van de Kar, F, van Vugt, M, Wiersma, D. A regional assessment of the quality of care for people with schizophrenia in The Netherlands. Psychiatr Serv 2011;62(7):789792.CrossRefGoogle ScholarPubMed
van Winkel, R, De Hert, M, Van Eyck, D, Hanssens, L, Wampers, M, Scheen, A, et al.Screening for diabetes and other metabolic abnormalities in patients with schizophrenia and schizoaffective disorder: evaluation of incidence and screening methods. J Clin Psychiatry 2006;67(10):14931500.CrossRefGoogle ScholarPubMed
Wallcraft, J, Amering, M, Freidin, J, Davar, B, Froggatt, D, Jafri, H, et al.Partnerships for better mental health worldwide: WPA recommendations on best practices in working with service users and family carers. World Psychiatry 2011;10(3):229236.CrossRefGoogle ScholarPubMed
Wasserman, D, Rihmer, Z, Rujescu, D, Sarchiapone, M, Sokolowski, M, Titelman, D, et al.The European Psychiatric Association (EPA) guidance on suicide treatment and prevention. Eur Psychiatry 2012;27(2):129141.CrossRefGoogle ScholarPubMed
Wells, K, Sherbourne, C, Duan, N, Unützer, J, Miranda, J, Schoenbaum, M, et al.Quality improvement for depression in primary care: do patients with subthreshold depression benefit in the long run?. Am J Psychiatry 2005;162(6):11491157.CrossRefGoogle ScholarPubMed
Wiersma, D, van den Brink, R, Wolters, K, McCabe, R, Bullenkamp, J, Hansson, L, et al.Individual unmet needs for care: are they sensitive as outcome criterion for the effectiveness of mental health services interventions?. Soc Psychiatry Psychiatr Epidemiol 2009;44(4):317324.CrossRefGoogle ScholarPubMed
Wobrock, T, Weinmann, S, Falkai, P, Gaebel, W. Quality assurance in psychiatry: quality indicators and guideline implementation. Eur Arch Psychiatry Clin Neurosci 2009;259(Suppl 2):S219S226.CrossRefGoogle ScholarPubMed
Woloshynowych, M, Rogers, S, Taylor-Adams, S, Vincent, C. The investigation and analysis of critical incidents and adverse events in healthcare. Health Technol Assess 2005;9(19):1143.CrossRefGoogle Scholar
World Health Organisation (WHO), Quality improvement for mental health. Mental Health Policy and Service Guidance Package, Geneva: WHO; 2003.Google Scholar
World Health Organisation (WHO), Policies and practices for mental health in Europe – Meeting the challenges. Copenhagen: WHO Regional Office for Europe; 2008. http://www.euro.who.int/__data/assets/pdf_file/0006/96450/E91732.pdf.Google Scholar
World Health Organization (WHO), Quality assurance in mental health care: check-lists and glossaries, 1. Geneva: WHO; 1994.Google Scholar
World Health Organization (WHO), Quality Assurance in Mental Health Care – Checklists and Glossaries. Division of Mental Health and Prevention of Substance Abuse, 1 and 2 1997. http://whqlibdoc.who.int/hq/1997/WHO_MSA_MNH_MND_97.2.pdf (last accessed Oct 9, 2014)Google Scholar
Wright, M, Parker, GIncident monitoring in psychiatry. J Qual Clin Pract 1998;18(4):249261.CrossRefGoogle Scholar
Zusman, JQuality assurance in mental health care. Hosp Community Psychiatry 1988;39(12):12862120.Google ScholarPubMed
Submit a response

Comments

No Comments have been published for this article.