465 – Effect of Transactional Analysis Education to Nurses on Patients’ Satisfaction

Abstract

Introduction:

Patient satisfaction is an important indicator of quality of care and health facilities. It is a predictor of patient willingness to follow treatment regimen.

Objectives:

Patient perception of nurse caring has been associated with positive patient outcomes, better postoperative functional status and less symptom distress

Aims:

To determine efficacy of transactional analysis training on inpatient‘s satisfaction of nurses.

Methods:

This study was performed as a double blind, experimental design with participants assigned to either an intervention or a control group. The participants were the nurses who worked in the morning shift of a general hospital in Iran.

The intervention group received a brief training of transactional analysis by psychiatrist. Self-administered Satisfaction Questionnaire was used for assessing Patients’ satisfaction one week and one month and three months after training. Chi squares and t-test were used for Data analysis.

Results:

The study was conducted on 25 nurses in two groups of intervention and controls. twenty nurses (91.7%) were female and two nurses (8.3%) were male. Range of work experience was from 3 years to 20 years. There was a significant difference between patients’ satisfaction with intervention and control groups one week after TA education (P< 0.05).

Conclusions:

Application of the education intervention program provided a desirable effect by improving inpatients’ satisfaction.