Dispute resolution without looking into the eye of a ‘judge’ — can this be regarded as the way of the future, or should one rather concentrate on traditional court, arbitration or ADR proceedings?
As shown above, an online mechanism is risky and may have disadvantages vis-à-vis more traditional dispute resolution mechanisms. Therefore, ODR cannot become the only alternative of such proceedings, at least not in the current state of technical development and given the customs of a large number of the participants in e-commerce. Also, the necessary technical standards have their price, in particular where consumers are concerned. The only exceptions are proceedings in which very simple fact or law patterns must be adjudicated such as in the UDRP mechanism.