Hostname: page-component-78c5997874-mlc7c Total loading time: 0 Render date: 2024-11-02T23:13:40.808Z Has data issue: false hasContentIssue false
  • English
  • Français

Using NYC 311 Call Center Data to Assess Short- and Long-Term Needs Following Hurricane Sandy

Published online by Cambridge University Press:  21 May 2021

Adriana Eugene ,
Naomi Alpert ,
Wil Lieberman-Cribbin  and
Emanuela Taioli
Adriana Eugene
Affiliation:
Institute for Translational Epidemiology and Department of Population Health Science and Policy, Icahn School of Medicine at Mount Sinai, New York, New York, USA
Naomi Alpert
Affiliation:
Institute for Translational Epidemiology and Department of Population Health Science and Policy, Icahn School of Medicine at Mount Sinai, New York, New York, USA
Wil Lieberman-Cribbin
Affiliation:
Institute for Translational Epidemiology and Department of Population Health Science and Policy, Icahn School of Medicine at Mount Sinai, New York, New York, USA
Emanuela Taioli*
Affiliation:
Institute for Translational Epidemiology and Department of Population Health Science and Policy, Icahn School of Medicine at Mount Sinai, New York, New York, USA
*
Corresponding author: Emanuela Taioli Email: [email protected].
Get access Rights & Permissions [Opens in a new window]

Abstract

Objectives:

Hurricane Sandy made landfall across New York City (NYC) in October 2012, but the long-term consequences of the storm are still not fully understood. We analyzed NYC data to quantify the extent of Hurricane Sandy-related concerns over time.

Methods:

Data on NYC 311 Call Center inquiries were downloaded from the NYC Open Data website (October 29, 2012 to May 26, 2020) to provide information about Sandy-related calls using the keywords “Hurricane” and “Sandy”.

Results:

In the first 2 wk after Hurricane Sandy, 15.6% of 311 calls were related to the storm. From 2012 to 2020, the volume of inquiries decreased from 87,209 to 25. The majority of calls in 2012 (49,181; 56%) was requesting general Hurricane Sandy information, and in 2020 assistance with property restoration (20; 79%)

Conclusions:

The long-term consequences of Hurricane Sandy in NYC persist into 2020, almost 8 y after the initial event. The needs of Hurricane Sandy victims have changed over time from requiring general information regarding closures, property destruction and immediate disaster relief to aid with legal, financial, and mental health consequences. Disaster response policy-makers must understand the changing needs of NYC residents to provide resources and prepare for future disasters.

Keywords

hurricanenatural disasterepidemiology
Type
Original Research
Information
Disaster Medicine and Public Health Preparedness , Volume 16 , Issue 4 , August 2022 , pp. 1447 - 1451
Copyright
© Society for Disaster Medicine and Public Health, Inc. 2021

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Schwartz, R, Gillezeau, C, Liu, B, et al. Longitudinal impact of Hurricane Sandy exposure on mental health symptoms. Int J Environ Res Public Health. 2017;14(9):957. doi: 10.3390/ijerph14090957 CrossRefGoogle ScholarPubMed
Blake, ES, Kimberlain, TB, Berg, RJ, et al. Tropical cyclone report hurricane Sandy (AL182012) 22–29 October 2012. National Hurricane Center. 2013. https://www.nhc.noaa.gov/data/tcr/AL182012_Sandy.pdf. Accessed April 18, 2021.Google Scholar
Goldstein, W, Peterson, A, Zarrillo, D. One city, rebuilding together-New York. www1.nyc.gov.https://www1.nyc.gov/assets/home/downloads/pdf/reports/2014/sandy_041714.pdf. Published 2014. Accessed May 28, 2020.Google Scholar
Subaiya, S, Moussavi, C, Velasquez, A, et al. A Rapid needs assessment of the Rockaway Peninsula in New York City after Hurricane Sandy and the relationship of socioeconomic status to recovery. Am J Public Health. 2014;104(4):632–638. doi: 10.2105/ajph.2013.301668 CrossRefGoogle Scholar
Kim, H, Schwartz, R, Hirsch, J, et al. Effect of Hurricane Sandy on Long Island emergency departments visits. Disaster Med Public Health Prep. 2016;10(3):344-350. doi: 10.1017/dmp.2015.189 CrossRefGoogle Scholar
Lieberman-Cribbin, W, Liu, B, Schneider, S, et al. Self-reported and FEMA flood exposure assessment after Hurricane Sandy: association with mental health outcomes. PLoS One. 2017;12(1):e0170965. doi: 10.1371/journal.pone.0170965 Google ScholarPubMed
Schwartz, R, Rasul, R, Gargano, L, et al. Examining associations between Hurricane Sandy exposure and posttraumatic stress disorder by community of residence. J Trauma Stress. 2019;32(5):677-687. doi: 10.1002/jts.22445 CrossRefGoogle ScholarPubMed
Fecht, S. New York is still feeling the effects of Hurricane Sandy, five years later. Phys.org. https://phys.org/news/2017-10-york-effects-hurricane-sandy-years.html. Published 2017. Accessed May 28, 2020.Google Scholar
311 Call Center Inquiry. NYC Open Data. https://data.cityofnewyork.us/City-Government/311-Call-Center-Inquiry/tdd6-3ysr. Accessed May 26, 2020.Google Scholar
Schellong, A, Langenberg, T. Managing citizen relationships in disasters: Hurricane Wilma, 311 and miami-dade county. In 2007 40th Annual Hawaii International Conference on System Sciences (HICSS’07) 2007 Jan 3 (pp. 96-96). IEEE.CrossRefGoogle Scholar
Wolfe, J, Roeder, O. Projects.fivethirtyeight.com. https://projects.fivethirtyeight.com/sandy-311/. Published 2017. Accessed May 28, 2020.Google Scholar
Lawhelpny.org. New York, Hurricane Sandy. https://www.lawhelpny.org/search?q=Hurricane+Sandy. Published 2020. Accessed May 28, 2020.Google Scholar
Lawhelpny.org. Hurricane Sandy – Tax relief, deductions, and assistance. https://www.lawhelpny.org/resource/common-insurance-issues-plaguing-sandy-victim?ref=AvarF. Published 2013. Accessed May 28, 2020.Google Scholar
Stormrecovery.ny.gov. NY rising community reconstruction program FAQs. https://stormrecovery.ny.gov/sites/default/files/crp/community/documents/Final%20FAQs_12211.pdf. Published 2013. Accessed May 28, 2020.Google Scholar
Nyc.gov. NYC Hurricane Sandy: business loan & grant program FAQs. http://www.nyc.gov/html/sbs/nycbiz/downloads/pdf/home/New_Loan_and_Grant_FAQ.pdf. Published 2013. Accessed May 28, 2020.Google Scholar
Nyc.gov. Hurricane Sandy Business Recovery Information. http://www.nyc.gov/html/sbs/nycbiz/downloads/pdf/home/HurricaneSandy_BusinessRecoveryInfo.pdf. Published 2013. Accessed May 28, 2020.Google Scholar
Www1.nyc.gov. Build it back. Sandy Funding Tracker. https://www1.nyc.gov/content/sandytracker/pages/build-it-back. Published 2020. Accessed May 28, 2020.Google Scholar
Food Bank For New York City. Special message on response to Hurricane Sandy from Food Bank For New York City CEO, Margarette Purvis. https://www.foodbanknyc.org/special-message-response-hurricane-sandy-food-bank-new-york-city-ceo-margarette-purvis/. Published 2017. Accessed May 28, 2020.Google Scholar
The Campaign against Hunger. How we fight hunger. https://www.tcahnyc.org/hunger-in-nyc/. Published 2018. Accessed May 28, 2020.Google Scholar
NYC Cares. DCF Advertising.com. https://dcfadvertising.com/work/nyc-cares/. Accessed May 28, 2020.Google Scholar
Www1.nyc.gov. About - Mayor’s Fund. https://www1.nyc.gov/site/fund/about/about.page. Accessed May 28, 2020.Google Scholar
Www1.nyc.gov. 2012 press releases – Mayor’s Fund. https://www1.nyc.gov/site/fund/news/2012.page. Published 2012. Accessed May 28, 2020.Google Scholar
Www1.nyc.gov. NYC Mayor’s Community Affairs Unit. https://www1.nyc.gov/site/cau/index.page. Accessed May 28, 2020.Google Scholar
Rems.ed.gov. Guide for principals in the wake of Hurricane Sandy. https://rems.ed.gov/docs/21GuideforprincipalsHurricaneSandyFINAL.pdf. Published 2012. Accessed May 28, 2020.Google Scholar
Supplementary material: File

Eugene et al. supplementary material

Table S1

Download Eugene et al. supplementary material(File)
File 12.8 KB
Supplementary material: File

Eugene et al. supplementary material

Table S2

Download Eugene et al. supplementary material(File)
File 13.7 KB