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Qualité des soins dispensés en unités de courte durée gériatriques : la perspective des aidants familiaux

Published online by Cambridge University Press:  31 March 2010

Danièle Roberge ,
Francine Ducharme ,
Paule Lebel ,
Raynald Pineault  and
Jacynthe Loiselle
Danièle Roberge*
Affiliation:
Centre de recherche, Hôpital Charles LeMoyne, Greenfield Park, Canada
Francine Ducharme
Affiliation:
Faculté des sciences infirmières, Université de Montréal, Canada
Paule Lebel
Affiliation:
Institut universitaire de gériatrie de Montréal, Montréal, Canada
Raynald Pineault
Affiliation:
Centre de recherche du CHUM, Montréal, Canada
Jacynthe Loiselle
Affiliation:
Santé Québec, Montréal, Canada
*
Les demandes de tirés à part doivent être addressées à : / Requests for offprints should be sent to: Danièle Roberge, Ph.D., Centre de recherche, Hôpital Charles LeMoyne, 3120, boul. Taschereau, Greenfield Park (Québec) J4V 2H1. ([email protected])
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Abstract

Until now, family caregivers have been involved very little in the processes of assessing the quality of care delivered to a hospitalized relative. This study is the second phase of a broader research project whose aim is to develop measurement scales intended for elderly patients and their caregivers on their perceptions of the quality of services delivered in Geriatric Assessment Units. More specifically, the goal of this phase of the research is to document the criteria that caregivers use to judge the quality of these services: these criteria should constitute the content of the measurement scale that is intended for them. Four focus groups, bringing together 21 caregivers, allowed for the identification of 31 criteria of quality. These criteria have been classified according to six dimensions of quality: information, communication, attitude of staff, technical quality, continuity, and physical resources. The study highlights the dual concerns of participants: the well-being of the patient and support for caregivers. It shows that caregivers consider themselves to be clients of geriatric services.

Résumé

Jusqu'à ce jour, les aidants familiaux ont été peu impliqués dans les processus d'appréciation de la qualité des soins dispensés à leur proche hospitalisé. Cette étude est le second volet d'une recherche plus vaste visant à développer à l'intention des patients Çgés et de leurs aidants des instruments de mesure des perceptions qu'ils ont de la qualité des services dispensés en Unités de courte durée gériatriques (UCDG). Plus spécifiquement, cette étude a pour but de documenter les critères sur lesquels les aidants s'appuient lorsqu'ils ont à juger de la qualité de ces services: ces critères devant constituer le contenu d'un instrument de mesure leur étant destiné. Quatre focus groups réunissant 21 aidants ont permis d'identifier 31 critères de qualité. Les critères ont été regroupés sous six dimensions de la qualité: l'information, la communication, l'attitude du personnel, la qualité technique, la continuité et les ressources physiques. L'étude met en évidence la double préoccupation des participants: le bien-etre du proche Çgé et le soutien à accorder aux aidants familiaux. Elle souligne que les aidants familiaux se considèrent comme des clients des services gériatriques.

Keywords

qualitygeriatric careperceptionsfamily caregiversagingqualitésoins gériatriquesperceptionsaidants familiauxvieillissement
Type
Articles
Information
Canadian Journal on Aging / La Revue canadienne du vieillissement , Volume 21 , Issue 3 , Fall/Automne 2002 , pp. 393 - 403
Copyright
Copyright © Canadian Association on Gerontology 2002

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