Hostname: page-component-cd9895bd7-8ctnn Total loading time: 0 Render date: 2024-12-26T05:01:01.294Z Has data issue: false hasContentIssue false

The waiting game: the emergency patient as a customer

Published online by Cambridge University Press:  11 May 2015

Eric Grafstein*
Affiliation:
Emergency Department, St. Paul's Hospital, Vancouver, BC
*
Emergency Department, St. Paul's Hospital, 1081 Burrard Street, Comox Building Room 108, Vancouver, BC V6Z 1Y6; [email protected].

Abstract

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Editorial/Commentary
Copyright
Copyright © Canadian Association of Emergency Physicians 2012

References

REFERENCES

1.Yip, A, McLeod, S, McRae, A, Xie, B. Influence of electronically online available wait-time data on choice of emergency department for patients with noncritical medical conditions. CJEM 2012;14:00–00.Google Scholar
2.Alberta Health Services. Emergency department wait times: Calgary. Available at: http://www.albertahealthservices.ca/4770.asp (accessed June 8, 2012).Google Scholar
3.Ontario Ministry of Health and Long Term Care. Ontario wait times. Available at: http://waittimes.hco-on.ca/en/search/er/ (accessed June 8, 2012).Google Scholar
4.DMC - Detroit Medical Centre. Current ER wait times. Available at: http://www.dmc.org/ (accessed June 8, 2012).Google Scholar
5.Middlesex Hospital. Emergency room waiting time clocks. Available at: http://middlesexertime.com/ (accessed June 8, 2012).Google Scholar
6.Goldman, B. Can posting ER wait times be dangerous to patients? KevinMD.com. Available at: http://www.kevinmd.com/blog/2011/02/posting-er-wait-times-dangerous-patients.html (accessed June 8, 2012).Google Scholar
7.Innes, GD, Cooke, T, Schorn, R, et al. Are parental assessments of pediatric illness acuity accurate compared to nurse triage assessments? [abstract] CJEM 2009;11:277.Google Scholar
8.Guttmann, A, Schull, MJ, Vermeulen, MJ, Stukel, TA. Association between waiting times and short term mortality and hospital admission after departure from emergency department: population based cohort study from Ontario, Canada. BMJ 2011;342:d2983. DOI: 10.1136/bmj.d2983,doi:10.1136/bmj.d2983.Google Scholar
10.Vancouver Coastal Health Decision Support. Available at: http://quist:81/CubeView/Default.aspx (Accessed January 15, 2012).Google Scholar
12.MacLeod, DB, Rich, T, Jessen, KR, et al. Electronic selection of EMS destination to enhance capacity and flow management [abstract]. CJEM 2009;11:254.Google Scholar
13.Wilson, D. Factors affecting regional emergency department selection: a cross-sectional survey of emergency department patients [unpublished master’s thesis, University of British Columbia, Vancouver, BC]. January 2011.Google Scholar
14.Schull, MJ, Kiss, A, Szalai, JP. The effect of low-complexity patients on emergency department waiting times. Ann Emerg Med 2007;49:257–64, doi:10.1016/j.annemergmed.2006.06.027.CrossRefGoogle ScholarPubMed