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Conflict in the emergency department: Retreat in order to advance

Published online by Cambridge University Press:  21 May 2015

Jan Ahuja  and
Pam Marshall
Jan Ahuja*
Affiliation:
Department of Emergency Medicine, University of Ottawa, Ottawa, Ont., and mediate.calm
Pam Marshall
Affiliation:
LLM in ADR program, Osgoode Law School, and mediate.calm
*
Director, mediate.calm, PO Box 332, Ottawa ON K1C 1S7; 613 866-590-7195, fax 613 590-7195, [email protected]

Abstract

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Conflict that exists within a team providing services in an emergency department has the potential to be destructive to clinical care and professional relationships. A collaborative approach involving members of the team guided by a neutral facilitator can be effective in addressing important issues and creating solutions that are acceptable to the individuals and the group. By working together in such a facilitated setting, relationships between the team members can be strengthened while problems are being solved.

Keywords

conflictdispute resolutionemergency departmentcollaboration
Type
ED Administration • L’administration de la MU
Information
Canadian Journal of Emergency Medicine , Volume 5 , Issue 6 , November 2003 , pp. 429 - 433
Copyright
Copyright © Canadian Association of Emergency Physicians 2003

References

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