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Published online by Cambridge University Press: 23 January 2015
Over the past decade, numerous studies have counselled managers to attend to the fourfold task of increasing quality, developing leadership, building teams, and shaping the organizational culture. Today, these recommendations and the once-exciting examples of the “vanguard” corporations (O’Toole, 1985) who first advanced the frontiers of practice appear to be the staples of conventional wisdom. We’ve heard the sermon, yet, it would be hard to contend that the challenges posed by the four-fold agenda have been universally mastered or implemented across the corporate landscape.