Hostname: page-component-cd9895bd7-8ctnn Total loading time: 0 Render date: 2024-12-26T04:07:09.613Z Has data issue: false hasContentIssue false
  • English
  • Français

Guest Editors’ Introduction Individual and Organizational Reintegration after Ethical or Legal Transgressions: Challenges and Opportunities

Published online by Cambridge University Press:  23 January 2015

Jerry Goodstein ,
Kenneth D. Butterfield ,
Michael D. Pfarrer  and
Andrew C. Wicks
Jerry Goodstein
Affiliation:
Washington State University Vancouver
Kenneth D. Butterfield
Affiliation:
Washington State University
Michael D. Pfarrer
Affiliation:
University of Georgia
Andrew C. Wicks
Affiliation:
University of Virginia
Get access Rights & Permissions [Opens in a new window]

Abstract:

In this article we set the context for this special issue focusing on individual and organizational reintegration in the aftermath of transgressions that violate ethical and legal boundaries. Following a brief introduction to the topic we provide an overview of each of the four articles selected for this special issue. We then present a number of potentially fruitful empirical, theoretical, and normative directions management and ethics scholars might pursue in order to further advance this evolving literature.

Keywords

reintegrationrelationship repairtransgressionsmisconductrestorative justicetrust repair
Type
Articles
Information
Business Ethics Quarterly , Volume 24 , Issue 3 , July 2014 , pp. 315 - 342
Copyright
Copyright © Society for Business Ethics 2014

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

REFERENCES

Appiah, K. 2008. Experiments in ethics. Cambridge, MA: Harvard University Press.Google Scholar
Atkins, P.W.B., & Parker, S.K. 2012. Understanding individual compassion in organizations: The role of appraisals and psychological flexibility. Academy of Management Review, 37: 524–46. http://dx.doi.org/10.5465/amr.2010.0490CrossRefGoogle Scholar
Ayres, I., & Braithwaite, J. 1992. Responsive regulation: Transcending the deregulation debate. New York: Oxford University Press.CrossRefGoogle Scholar
Ball, G.A., and Sims, H.P. 1991. A conceptual analysis of cognition and affect in organizational punishment. Human Resource Management Review, 1: 227–43. http://dx.doi.org/10.1016/1053-4822(91)90016-6CrossRefGoogle Scholar
Bazemore, G. 1998. Restorative justice and earned redemption: Communities, victims, and offender reintegration. American Behavioral Scientist, 41 (6): 768–813. http://dx.doi.org/10.1177/0002764298041006003CrossRefGoogle Scholar
Bertels, S., Cody, M., and Pek, S. 2014. A responsive approach to organizational misconduct: Rehabilitation, reintegration, and the reduction of reoffense. Business Ethics Quarterly, 24: 343–70. http://dx.doi.org/10.5840/beq20147212CrossRefGoogle Scholar
Bies, R.J., & Tripp, T.M. 1996. Beyond distrust: "Getting even" and the need for revenge In Kramer, F., & Tyler, T. (Eds.), Trust in organizations: Frontiers of theory and research: 246–60. Thousand Oaks, CA: Sage.CrossRefGoogle Scholar
Bradfield, M., & Aquino, K. 1999. The effects of blame attributions and offender likableness on forgiveness and revenge in the workplace. Journal of Management, 25 (5): 607–31. http://dx.doi.org/10.1177/014920639902500501CrossRefGoogle Scholar
Braithwaite, J. 1989. Crime, shame, and reintegration. Cambridge: Cambridge University Press. http://dx.doi.org/10.1017/CBO9780511804618CrossRefGoogle Scholar
Braithwaite, J. 1999. Restorative justice: Assessing optimistic and pessimistic accounts. In Tonry, M. (Ed.), Crime and justice: A review of research, vol. 25: 1–127. Chicago: University of Chicago Press.Google Scholar
Braithwaite, J. 2002. Restorative justice&responsive regulation. Oxford: Oxford University Press.Google Scholar
Breines, J.G., & Chen, S. 2012. Self–compassion increases self–improvement motivation. Personality and Social Psychology Bulletin, 38 (9): 1133–43. http://dx.doi.org/10.1177/0146167212445599CrossRefGoogle ScholarPubMed
Butterfield, K.D., Treviño, L.K., & Ball, G.A. 1996. Punishment from the manager's perspective: A grounded investigation and inductive model. Academy of Management Journal, 39 (6): 1479–1512. http://dx.doi.org/10.2307/257066CrossRefGoogle Scholar
Cameron, K.S. 1998. Strategic organizational downsizing: An extreme case. Research in Organizational Behavior, 20: 185–229.Google Scholar
Cameron, K.S. 2003. Organizational virtuousness and performance. In Cameron, K.S., Dutton, J.E., & Quinn, R.E. (Eds.), Positive organizational scholarship: 48–65. San Francisco: Barrett–Koehler.Google Scholar
Carlsmith, K.M., Darley, J.M., & Robinson, P.H. 2002. Why do we punish? Deterrence and just desserts as motives for punishment. Journal of Personality and Social Psychology, 83 (2): 284–99. http://dx.doi.org/10.1037/0022-3514.83.2.284CrossRefGoogle Scholar
Colquitt, J.A., & George, G. 2011. Publishing in AMJ-Part 1: Topic choice. Academy of Management Journal, 54: 432–35. http://dx.doi.org/10.5465/AMJ.2011.61965960CrossRefGoogle Scholar
Condon, P., & DeSteno, D. 2011. Compassion for one reduces punishment for another. Journal of Experimental Social Psychology, 47 (3): 698–701. http://dx.doi.org/10.1016/j.jesp.2010.11.016CrossRefGoogle Scholar
Coombs, W.T. 2012. Ongoing crisis communication: Planning, managing, and responding (3rd ed.). Thousand Oaks, CA: Sage.Google Scholar
Davis, C., Bahr, S., & Ward, C. 2012. The process of offender reintegration: Perceptions of what helps prisoners reenter society. Criminology and Criminal Justice, 13 (4): 446–69. http://dx.doi.org/10.1177/1748895812454748CrossRefGoogle Scholar
Dillon, R.S. 2001. Self–forgiveness and self–respect. Ethics, 112 (1): 53–83. http://dx.doi.org/10.1086/339140CrossRefGoogle Scholar
Dirks, K.T., Lewicki, R.J., & Zaheer, A. 2009. Repairing relationships within and between organizations: Building a conceptual foundation. Academy of Management Review, 34 (1): 68–84. http://dx.doi.org/10.5465/AMR.2009.35713285CrossRefGoogle Scholar
Donaldson, T., & Preston, L.E. 1995. The stakeholder theory of the corporation: Concepts, evidence, and implications. Academy of Management Review, 20 (1): 65–91.CrossRefGoogle Scholar
Duff, R.A. 1986. Trials and punishments. Cambridge: Cambridge University Press.Google Scholar
Duncan, T.E., Duncan, S.C., & Strycker, L.A. 2013. An introduction to latent variable growth curve modeling: Concepts, issues, and application. New York: Routledge.CrossRefGoogle Scholar
Dunlop, W.L.. & Tracy, J.L. 2013. Sobering stories: Narratives of self–redemption predict behavioral change and improved health among recovering alcoholics. Journal of Personality and Social Psychology, 104 (3): 576–90. http://dx.doi.org/10.1037/a0031185CrossRefGoogle ScholarPubMed
Duriau, V.J., Reger, R.K., & Pfarrer, M.D. 2007. A content analysis of the content analysis literature in organization studies: Research themes, data sources, and methodological refinements. Organizational Research Methods, 10: 5–34. http://dx.doi.org/10.1177/1094428106289252CrossRefGoogle Scholar
Elsbach, K.D. 2003. Organizational perception management. Research in Organizational Behavior, 125: 296–332.Google Scholar
Enright, R.D. 1996. Counseling within the forgiveness triad: On forgiving, receiving forgiveness, and self–forgiveness. Counseling and Values, 40 (2): 107–26. http://dx.doi.org/10.1002/j.2161-007X.1996.tb00844.xCrossRefGoogle Scholar
Fehr, R., & Gelfand, M. 2012. The forgiving organization: A multilevel model of forgiveness at work. Academy of Management Review, 37 (4): 664–88. http://dx.doi.org/10.5465/amr.2010.0497CrossRefGoogle Scholar
Ferrin, D.L., Kim, P.H., Cooper, C.D., & Dirks, K.T. 2007. Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity–and competence–based trust violations. Journal of Applied Psychology, 92: 893–908. http://dx.doi.org/10.1037/0021-9010.92.4.893CrossRefGoogle ScholarPubMed
Fox, S., & Spector, P.E. 2005. The stressor–emotion model of counterproductive work behavior. In Fox, S. & Spector, P.E. (Eds.), Counterproductive work behavior: Investigations of actors and targets. Washington, DC: American Psychological Association: 151–74. http://dx.doi.org/10.1037/10893-000CrossRefGoogle Scholar
Garvey, S. 1999. Punishment as atonement. UCLA Law Review, 46: 1801–58.Google Scholar
Gillespie, N., & Dietz, G. 2009. Trust repair after an organization–level failure. Academy of Management Review, 34 (1): 127–45. http://dx.doi.org/10.5465/AMR.2009.35713319CrossRefGoogle Scholar
Gillespie, N., Dietz, G., & Lockey, S. 2014. Organizational reintegration and trust repair after an integrity violation: A case study. Business Ethics Quarterly, 24: 371–410. http://dx.doi.org/10.5840/beq2014437CrossRefGoogle Scholar
Goodstein, J., & Aquino, K. 2010. And restorative justice for all: Redemption, forgiveness, and reintegration in organizations. Journal of Organizational Behavior, 31: 624–28. http://dx.doi.org/10.1002/job.632CrossRefGoogle Scholar
Goodstein, J., Aquino, K., & Skarlicki, D. 2011. Opening a new conversation in organizational justice: A conceptual model of offender reintegration in organizations. In Gilliland, S.W., Steiner, D.D., & Skarlicki, D.P. (Eds.), Emerging perspectives in organizational justice and ethics. Research in Social Issues Management Book Series: 75–104. Charlotte, NC: Information Age Publishing.Google Scholar
Goodstein, J.D., & Butterfield, K.D. 2010. Extending the horizon of business ethics: Restorative justice and the aftermath of unethical behavior. Business Ethics Quarterly, 20 (3): 453–80. http://dx.doi.org/10.5840/beq201020330CrossRefGoogle Scholar
Goodstein, J.D., & Butterfield, K.D. Forthcoming. Restorative justice. In Cropanzano, R. and Ambrose, M. (Eds.), Oxford handbook of justice in work organizations.Google Scholar
Granovetter, M. 1985. Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91 (3): 481–510. http://dx.doi.org/10.1086/228311CrossRefGoogle Scholar
Grant, A.M. 2012. Giving time, time after time: Work design and sustained employee participation in corporate volunteering. Academy of Management Review, 37: 589–615. http://dx.doi.org/10.5465/amr.2010.0280CrossRefGoogle Scholar
Gromet, D.M., & Darley, J.M. 2009. Retributive and restorative justice: Importance of crime severity and shared identity in people's justice responses. Australian Journal of Psychology, 61 (1): 50–57. http://dx.doi.org/10.1080/00049530802607662CrossRefGoogle Scholar
Gromet, D.M., & Okimoto, T.G. 2014. Back into the fold: The influence of offender amends and victim forgiveness on peer reintegration. Business Ethics Quarterly, 24: 411–41. http://dx.doi.org/10.5840/beq20147814CrossRefGoogle Scholar
Hass, A., & Saxon, C. 2012. From the inside out: Greene county jail inmates on restorative reentry. International Journal of Offender Therapy and Comparative Criminology, 56 (1): 1037–62. http://dx.doi.org/10.1177/0306624X11418914CrossRefGoogle ScholarPubMed
Haidt, J. 2013. The righteous mind: Why good people are divided by politics and religion. New York: Vintage.Google Scholar
Hall, J.H., & Fincham, F.D. 2005. Self–forgiveness: The stepchild of forgiveness research. Journal of Social and Clinical Psychology, 24 (5): 621–37. http://dx.doi.org/10.1521/jscp.2005.24.5.621CrossRefGoogle Scholar
Hall, J.H., & Fincham, F.D. 2008. The temporal course of self–forgiveness. Journal of Social and Clinical Psychology, 27 (2): 174–202. http://dx.doi.org/10.1521/jscp.2008.27.2.174CrossRefGoogle Scholar
Hampton, J. 1984. The moral education theory of punishment. Philosophy and Public Affairs, 13: 208–38. http://dx.doi.org/10.1521/jscp.2008.27.2.174Google Scholar
Harris, J., Moriarty, B., & Wicks, A. 2014. Public trust in business. Cambridge: Cambridge University Press. http://dx.doi.org/10.1017/CBO9781139152389CrossRefGoogle Scholar
Hartman, E. 1996. Organizational ethics and the good life. New York: Oxford University Press.CrossRefGoogle Scholar
Jones, T., & Wicks, A. 1998. Convergent stakeholder theory in management research. Academy of Management Review, 24 (2): 206–21.CrossRefGoogle Scholar
Kanov, J.M., Maitlis, S., Worline, M.C., Dutton, J.E., Frost, P.J., & Lilius, J. 2004. Compassion in organizational life. American Behavioral Scientist, 47: 808–27. http://dx.doi.org/10.1177/0002764203260211CrossRefGoogle Scholar
Karp, D., & Conrad, S. 2005. Restorative justice and college student misconduct, Public Organization Review: A Global Journal, 5: 315–33.CrossRefGoogle Scholar
Lawrence, T.B., & Maitlis, S. 2012. Care and possibility: Enacting an ethic of care through narrative practice. Academy of Management Review, 37: 641–63. http://dx.doi.org/10.5465/amr.2010.0466CrossRefGoogle Scholar
Liberman, V., Samuels, S., & Ross, L. 2004. The name of the game: Predictive power of reputations versus situational labels in determining prisoner's dilemma game moves. Personality and Social Psychology Bulletin, 30 (9): 1175–85. http://dx.doi.org/10.1177/0146167204264004CrossRefGoogle ScholarPubMed
Lukies, J., Graffam, J., & Shinkfield, A.J. 2011. The effect of organizational context variables on employer attitudes towards employability of ex–offenders. International Journal of Offender Therapy and Comparative Criminology, 55 (3): 460–75. http://dx.doi.org/10.1177/0306624X09359933CrossRefGoogle Scholar
Maruna, S. 2001. Making good: How ex–convicts reform and rebuild their lives. Washington, DC: American Psychological Association Books.CrossRefGoogle Scholar
McAdams, D.P., Reynolds, J., Lewis, M., Patten, A.H., & Bowman, P.J. 2001. When bad things turn good and good things turn bad: Sequences of redemption and contamination in life narrative and their relation to psychosocial adaptation in midlife adults and in students. Personality and Social Psychology Bulletin, 27 (4): 474–85. http://dx.doi.org/10.1177/0146167201274008CrossRefGoogle Scholar
Miller, T.L., Grimes, M.G., McMullen, J.S., & Vogus, T.J. 2012. Venturing for others with heart and head: How compassion encourages social entrepreneurship. Academy of Management Review, 37: 616–40. http://dx.doi.org/10.5465/amr.2010.0456CrossRefGoogle Scholar
Mitroff, I., & Denton, E. 1999. A study of spirituality in the workplace. Sloan Management Review, 40 (4): 83–92.Google Scholar
Morrison, B. 2001. The school system: Developing its capacity in the regulation of a civil society. In Strang, H. & Braithwaite, J. (Eds.), Restorative justice and civil society: 195–210. Cambridge: Cambridge University Press.Google Scholar
Murphy, J.G., & Hampton, J. 1988. Forgiveness and mercy. Cambridge: Cambridge University Press. http://dx.doi.org/10.1017/CBO9780511625121CrossRefGoogle Scholar
Neff, K.D. 2003. Self–compassion: An alternative conceptualization of a healthy attitude toward oneself. Self and Identity, 2: 85–102. http://dx.doi.org/10.1080/15298860309032CrossRefGoogle Scholar
Novak, D. 1992. Jewish social ethics. New York: Oxford University Press.Google Scholar
Okimoto, T.G., & Wenzel, M. 2014. Bridging diverging perspectives and repairing damaged relationships in the aftermath of workplace transgressions. Business Ethics Quarterly, 24: 443–73. http://dx.doi.org/10.5840/beq201471515CrossRefGoogle Scholar
Okimoto, T.G., Wenzel, M., & Feather, N.T. 2009. Beyond retribution: Conceptualizing restorative justice and exploring its determinants. Social Justice Research, 22: 156–80. http://dx.doi.org/10.1007/s11211-009-0092-5CrossRefGoogle Scholar
Okimoto, T.G., Wenzel, M., & Platow, M.J. 2010. Restorative justice: Seeking a shared identity in dynamic intragroup contexts. Research on managing groups and teams, 13: 205–42. http://dx.doi.org/10.1108/S1534-0856(2010)0000013011CrossRefGoogle Scholar
Pfarrer, M.D., DeCelles, K.A., Smith, K.G., & Taylor, M.S. 2008. After the fall: Reintegrating the corrupt organization. Academy of Management Review, 33: 730–49. http://dx.doi.org/10.5465/AMR.2008.32465757CrossRefGoogle Scholar
Pfarrer, M.D., Pollock, T.G., & Rindova, V.P. 2010. A tale of two assets: The effects of firm reputation and celebrity on earnings surprises and investors' reactions. Academy of Management Journal, 53: 1131–52. http://dx.doi.org/10.5465/AMJ.2010.54533222CrossRefGoogle Scholar
Pfarrer, M.D., Smith, K.G., Bartol, K.M., Khanin, D.M., & Zhang, X. 2008. Coming forward: The effects of social and regulatory forces on the voluntary restatement of earnings subsequent to wrongdoing. Organization Science, 19: 386–403. http://dx.doi.org/10.1287/orsc.1070.0323CrossRefGoogle Scholar
Prothero, S. 2011. God is not one: The eight rival religions that run the world. New York: HarperOne.Google Scholar
Radzik, L. 2009. Making amends: Atonement in morality, law, and politics. New York: Oxford University Press. http://dx.doi.org/10.1093/acprof:oso/9780195373660.001.0001CrossRefGoogle Scholar
Reb, J., Goldman, B.M., Kray, L.J., & Cropanzano, R. 2006. Different wrongs, different remedies? Reactions to organizational remedies after procedural and interactional injustice. Personnel Psychology, 59 (1): 31–64. http://dx.doi.org/10.1111/j.1744-6570.2006.00773.xCrossRefGoogle Scholar
Reitan, E. 1996. Punishment and community: The reintegrative theory of punishment. Canadian Journal of Philosophy, 26: 57–82.CrossRefGoogle Scholar
Rhee, M., & Valdez, M.E. 2009. Contextual factors surrounding reputation damage with potential implications for reputation repair. Academy of Management Review, 34: 146–68. http://dx.doi.org/10.5465/AMR.2009.35713324CrossRefGoogle Scholar
Roche, D. 2003. Accountability in restorative justice. Oxford: Oxford University Press.CrossRefGoogle Scholar
Rynes, S., Bartunek, J., Dutton, J., & Margolis, J. 2012. Care and compassion through an organizational lens: Opening up new possibilities. Academy of Management Review, 37 (4): 503–23.Google Scholar
Santoro, M.A., & Strauss, R.J. 2013. Wall street values: Business ethics and the global financial crisis. Cambridge: Cambridge University Press.Google Scholar
Scherer, A.G., Palazzo, G., & Seidl, D. 2013. Managing legitimacy in complex and heterogeneous environments: Sustainable development in a globalized world. Journal of Management Studies, 50: 259–84. http://dx.doi.org/10.1111/joms.12014CrossRefGoogle Scholar
Schiff, M. 2007. Satisfying the needs and interests of stakeholders. In Johnstone, G. & Van Ness, D.W. (Eds.), Handbook of restorative justice: 228–46. Cullompton, UK: Willan Publishing.Google Scholar
Shnabel, N., & Nadler, A. 2008. A needs–based model of reconciliation: Satisfying the differential emotional needs of victim and perpetrator as a key to promoting reconciliation. Journal of Personality and Social Psychology, 94 (1): 116. http://dx.doi.org/10.1037/0022-3514.94.L116CrossRefGoogle ScholarPubMed
Shnabel, N., Nadler, A., Ullrich, J., Dovidio, J.F., & Carmi, D. 2009. Promoting reconciliation through the satisfaction of the emotional needs of victimized and perpetrating group members: The needs–based model of reconciliation. Personality and Social Psychology Bulletin, 35 (8): 1021–30. http://dx.doi.org/10.1177/0146167209336610CrossRefGoogle ScholarPubMed
Smith, J. 2014. Banning the box but keeping the discrimination? Disparate impact and employers' overreliance on criminal background checks. Harvard Civil Rights–Civil Liberties Law Review, 49 (1): 197–228.Google Scholar
Solomon, R. 1992. Ethics and excellence. New York: Oxford University Press.Google Scholar
Strang, H. 2004. Repair or revenge: Victims and restorative justice. Oxford: Oxford University Press.Google Scholar
Strang, H., & Sherman, L.W. 1997. The victim's perspective. RISE Working Paper No. 2. Canberra: Australian National University.Google Scholar
Tamari, M. 1996. Sins in the marketplace. Northvalue, NJ: Jason Aronson, Inc.Google Scholar
Tomasello, M. 2009. Why we cooperate. Cambridge, MA: MIT Press.CrossRefGoogle Scholar
Tomasello, M. 2014. A natural history of human thinking. Cambridge, MA: Harvard University Press.CrossRefGoogle Scholar
Treviño, L.K. 1992. The social effects of punishment in organizations: A justice perspective. Academy of Management Review, 17 (4): 647–76.CrossRefGoogle Scholar
Treviño, L.K., & Ball, G.A. 1992. The social implications of punishing unethical behavior: Observers' cognitive and affective reactions. Journal of Management, 18 (4): 751–68. http://dx.doi.org/10.1177/014920639201800409CrossRefGoogle Scholar
Treviño, L.K., & Weaver, G.R. 2010. Advances in research on punishment in organizations: Descriptive and normative perspectives. In Schminke, M. (Ed.), Managerial ethics: Managing the psychology of morality. New York: Routledge.Google Scholar
Tripp, T.M., Bies, R.J., & Aquino, K. 2007. A vigilante model of justice: Revenge, reconciliation, forgiveness, and avoidance. Social Justice Research, 20 (1): 10–34. http://dx.doi.org/10.1007/s11211-007-0030-3CrossRefGoogle Scholar
Tyler, T.R., Sherman, L., Strang, H., Barnes, G.C., & Woods, D. 2007. Reintegrative shaming, procedural justice, and recidivism: The engagement of offenders' psychological mechanisms in the Canberra RISE drinking–and–driving experiment. Law&Society Review, 41 (3): 553–86. http://dx.doi.org/10.1111/j.1540-5893.2007.00314.xGoogle Scholar
Walker, M.U. 2006. Moral repair: Reconstructing moral relations after wrongdoing. New York: Cambridge University Press. http://dx.doi.org/10.1017/CBO9780511618024CrossRefGoogle Scholar
Walzer, M. 1994. Thick and thin: Moral argument at home and abroad. Notre Dame, IN: University of Notre Dame Press.CrossRefGoogle Scholar
Weeks, T.L., & Pasupathi, M. 2011. Stability and change self–integration for negative events: The role of listener responsiveness and elaboration. Journal of Personality, 79 (3): 469–98. http://dx.doi.org/10.1111/j.1467-6494.2011.00685.xCrossRefGoogle ScholarPubMed
Wenzel, M., Okimoto, T.G., Feather, N.T., & Platow, M.J. 2008. Retributive and restorative justice. Law and Human Behavior, 32: 375–89. http://dx.doi.org/10.1007/s10979-007-9116-6CrossRefGoogle ScholarPubMed
Wicks, A.W., Berman, S.L., & Jones, T.M. 1999. The structure of optimal trust: Moral and strategic implications. Academy of Management Review, 24 (1): 99–116.CrossRefGoogle Scholar
Woodyatt, L., & Wenzel, M. 2013. Self–forgiveness and restoration of an offender following an interpersonal transgression. Journal of Social and Clinical Psychology, 32 (2): 225–59. http://dx.doi.org/10.1521/jscp.2013.32.2.225CrossRefGoogle Scholar
Woodyatt, L., & Wenzel, M. 2014. A needs–based perspective on self–forgiveness: Addressing threat to moral identity as a means of encouraging interpersonal and intrapersonal restoration. Journal of Experimental Social Psychology. 50: 125–35. http://dx.doi.org/10.1016/j.jesp.2013.09.012CrossRefGoogle Scholar
Zavyalova, A., Pfarrer, M.D., Reger, R.K., & Shapiro, D. 2012. Managing the message: The effects of firm actions and industry spillovers on media coverage following wrongdoing. Academy of Management Journal, 55: 1079–1101. http://dx.doi.org/10.5465/amj.2010.0608CrossRefGoogle Scholar