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“Smile down the phone”: Extending the effects of smiles to vocal social interactions

Published online by Cambridge University Press:  20 December 2010

Frédéric Basso  and
Olivier Oullier
Frédéric Basso
Affiliation:
University of Rennes 1, CREM CNRS UMR 6211, IGR-IAE de Rennes 1, 35000 Rennes, France. [email protected]://www.igr.univ-rennes1.fr/personnes/detail_fr_174.htm
Olivier Oullier
Affiliation:
Laboratoire de Psychologie Cognitive (UMR 6146), Université de Provence & CNRS, Aix-Marseille Université, 13331 Marseille Cedex3, France. [email protected]://www.oullier.fr
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Abstract

The SIMS model offers an embodied perspective to cognition and behaviour that can be applied to organizational studies. This model enriches behavioural and brain research conducted by social scientists on emotional work (also known as emotional labour) by including the key role played by body-related aspects in interpersonal exchanges. Nevertheless, one could also study a more vocal aspect to smiling as illustrated by the development of “smile down the phone” strategies in organizations. We propose to gather face-to-face and voice-to-voice interactions in an embodied perspective taking into account Lakoff and Johnson's (1980) theory of conceptual metaphors.

Type
Open Peer Commentary
Information
Behavioral and Brain Sciences , Volume 33 , Issue 6 , December 2010 , pp. 435 - 436
Copyright
Copyright © Cambridge University Press 2010

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