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Satisfaction With Pharmacy Services Among Older Adults in New Zealand

Published online by Cambridge University Press:  15 October 2015

Charlotte A. M. Paddison  and
Nancy A. Pachana
Charlotte A. M. Paddison*
Affiliation:
University of Cambridge, United Kingdom. [email protected]
Nancy A. Pachana
Affiliation:
The University of Queensland, Australia.
*
*Address for correspondence: Charlotte Paddison, School of Psychology, Massey University, New Zealand.
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Abstract

Objectives: This study aimed to: (a) ascertain levels of satisfaction with pharmacy services, and (b) identify possible barriers to pharmacy services utilisation among older adults in New Zealand. Method: Data was collected using a mailed questionnaire. Participants were older adults randomly selected from the general electoral roll (N = 180). Results: While satisfaction with pharmacy services was found to be generally high among older adults, considerable dissatisfaction was evident in relation to the cost of medication. Conclusions: While dissatisfaction was expressed with the cost of prescriptions, at present this does not appear linked to a failure to uplift medication. Physical access to pharmacy services may be compromised by disabling health problems, particularly among those living alone.

Type
Articles
Information
The Australian Journal of Rehabilitation Counselling , Volume 12 , Issue 2 , 01 September 2006 , pp. 104 - 109
Copyright
Copyright © Cambridge University Press 2006

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