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Patient Accountability and Quality of Care: Lessons From Medical Consumerism and the Patients’ Rights, Women’s Health and Disability Rights Movements
Published online by Cambridge University Press: 24 February 2021
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This article contrasts the prevailing model for assessing and improving medical care—the quality of care paradigm—with an alternative approach—the patient accountability paradigm. The first approach is technocratic: it measures and promotes the quality of medical care through technical and objective means. It relies on outside experts, analysis of data and protocols, and impersonal judgements of professionals to guide decisions. The second approach guides physicians and providers and subjects them to patient control. It enlists the participation of patients and consumers to evaluate and change the medical care system and to promote the rights and choices of patients and consumers. The strengths and limitations of the patient accountability approach are illustrated by four movements: 1) the patients’ rights movement; 2) medical consumerism; 3) the women’s health movement; and 4) the disability rights movement.
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References
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42 Much of the discussion of medical consumerism assumes that patients are motivated by self-interest. For a discussion of alternative motivations in health care, particularly prevention, see Rodwin, Marc A., Preventing AIDS: Self-interest and Public Spirit, 4 AIDS & Pub. Pol'y J. 131 (1989)Google Scholar ; For a general discussion of medical consumerism, see Judith, Hibbard & Edward, Weeks, Consumerism in Health Care: Prevalence and Predictors, in 25 Med. Care 1019 (1989)Google Scholar.
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95 Ruzek, supra note 69; Zimmerman, supra note 69. For a review of the recent political activities of the Naral on health care reform and women's health, see Eliza Newlin Carney, The Morning After, Nat'l J., Mar. 5, 1994, at 521.
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98 The Act was introduced as multiple bills or amendments several times since 1990. The 1993 Women's Health Equity Act included 32 separate bills or amendments. See Congressional Caucus for Women's Issues, Sept. 14, 1993 (news release).
99 See Sakala, Medically Unnecessary Cesarean Births, supra note 74, at 1183-84.
100 For a skeptical view of the changes brought by consumerism and on childbirth, see Raymond G. DeVries, The Alternative Birth Center: Option or Cooptatiori?, Women & Health, Fall 1980, at 47; see also Sakala, Midwifery Care, supra note 74, at 1236.
101 The N.I.H. announced this policy in February, 1991. For an overview of women's health research, see the Journal of Women's Health Research, which was started in 1992 by the Society for the Advancement of Women's Health Research. See also Institute of Medicine, Women in Health Research: Ethical & Legal Issues of Including Women in Clinical Trials (1994).
102 DEARING, RUTHIE H. ET. AL., Marketing Women's Health Care 58 (1987)Google Scholar (“Data from national surveys conducted by market consultants and market researchers indicate that catering to t h e maternity market segment is critical to patient acquisition, not only for maternity department, but for other health services as well.“); Nancy Worcester & Marianne H. Whatley, The Response of the Health Care System to the Women's Health Movement: The Selling of Women's Health Centers, in Feminism Within the Science and Health Care Professions: Overcoming Resistance (1988); DeVries, supra note 100; Providers Target Women with Full-Service Centers, BUS. & Health, November 1986, at 55 (noting that “this market is ripe for servicing“).
103 Elston, supra note 86, at 189.
104 See Centers for Disease Control, supra note 74. These rates are particularly high. To put these trends in perspective some hospitals report cesarean section rates of less than two percent with very good outcomes and there is no evidence that these hospitals have a biased selection. For a discussion of these trends, see Sakala, Medically Unnecessary Cesarean Births, supra note 74.
105 Moving narratives are reported in the following two publications. See, e.g., C/SEC Newsletter 1-16, 1975-90, Newsletter of Cesarean/Support Education and Concern; The Clarion (1982) (Newsletter of International Cesarean Awareness Network).
106 This section often speaks about people with disabilities as a group. This kind of categorization generalizes. People with disabilities have different backgrounds and interests and great differences also exist in the kind of disabilities they may have. There are also many different groups organized around the interests of particular illnesses or disabilities. Nevertheless, important trends in recent years have been the formation of a disability rights movement and civil rights legislation to prevent discrimination against people with disabilities. I seek to learn from these common elements even though there are many differences. We should not forget that an important trend in the disabilities rights movement is that people are demanding to be treated as individuals. For an overview of the literature on disability as a category, see Michelle Fine & Adrienne Asch, Disability Beyond Stigma: Social Interaction, Discrimination and Activism,]. Soc. Issues, Volume 44, 1988, at 3. For a political perspective on American disability policy and the way society has defined disability, see Deborah A. Stone, The Disabled State (1984).
107 For a review of disability policy in the United States see Edward D. Berkowitz, Disabled Policy: America's Programs for the Handicapped (1987); Stone, supra note 106. Disability Policy: Restoring Socioeconomic Independence, 67 Milbank Quarterly Supplements 1, and 2 (1989).
108 The Americans with Disabilities Act, 42 U.S.C. § 1201 (1991). For a discussion of the statute see The Americans With Disabilities Act: From Policy to Practice (Jane West ed., 1991).
For a history of the disability rights movement see generally Gary Albrecht, The Disability Business: Rehabilitation in America (1992); Richard Scotch, From Goodwill to Civil Rights: Transforming Federal Disability Policy (1984); Joseph P. Shapiro, No Pity-People with Disabilities Forging a New Civil Rights Movement (1993); Richard B. Treanor, We Overcame: The Story of Crvil Rights for Disabled People (1993); Richard K. Scotch, Disability as the Basis for a Social Movement: Advocacy and the Politics of Definition, in Moving Disability Beyond Stigma (Adrienne Ash & Michelle Fine eds., 1987) [hereinafter Scotch, Disability as the Basis for a Social Movement].
109 Nancy Crewe & Irving K. Zola, Independent Living for Physically Disabled People (1983); Irving K. Zola, The Evolution of the Boston Self-Help Center, in A Way of Life for the Handicapped (Glenys Jones & Norman Tutt eds., 1987) [hereinafter Zola, Evolution]; Irving K. Zola, The Politicization of the Self-Help Movement, Soc Pol'y, Fall 1987, at 32-33; Irving K. Zola, Helping One Another: A Speculative History of the Self-Help Movement, 60 Archives Physical Med. & Rehabilitation 452-56 (1979).
For a discussion of self-help groups in general, see KATZ & BENDER, supra note 87.
110 Americans with Disabilities Act, 42 U.S.C. §§ 1201 (1991). For a discussion of the statute See Equal Employment Opportunity Commission & U.S. Dep't of Justice, Americans With Disabilities Act Handbook (1991).
111 Gary Woodill, Independent Lrvwc and Participation in Research (1992); Andrea G. Zetlin et al., Socialization Effects on the Community Adaptation of Adults Who Have Mental Retardation, in Living Environments and Mental Retardation 293 (Sharon Landesman & Peter Vietze eds., 1987).
112 Gerben, Dejong, Independent Living: From Social Movement to Analytic Paradigm, 60 Archives Physical Med. & Rehab. 435 (1979)Google Scholar; Scotch, Disability as the Basis for a Social Movement, supra note 108; Zola, Toward Inclusion, supra note 108.
113 Zola, Evolution, supra note 108.
114 Attendant Care Action Coalition, Direct Individualized Funding for Attendant Services: A Proposed Model (1991); Center for Research and Education, Self-Directed Attendant Services: Toward a Consumer Oriented Policy and Perspective on Personal Support Services (1990); Letter from Ross Robinson, Vic Willi, and Ian Parker, Canadian Association of Independent Living Centers, to the Hon. Francis Lankin, Ontario Minister of Health (Feb. 14, 1992) (on file with author).
115 Interview with Victor Willi, Executive Director, Center for Independent Living of Toronto (Mar. 22, 1984).
116 Zola, Irving K., Toward the Necessary Universalizing of a Disability Policy, 67 Milbank Q. 1401 (1989)Google Scholar.
117 This pride may be a characteristic stage of social movements. Similar trends have occurred in the civil rights movement for African Americans, Gays, and other groups.
118 An example of this can be seen in the movement to appoint a deaf person as president of Gauledette College, a College for deaf people. This movement from the perspective of a sympathetic person who hears is recounted in Oliver W. Sachs, Seeing Voices: A Journey into the World of the Deaf (1989).
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