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Series:   Elements in the Economics of Emerging Markets

Mobile Banking and Access to Public Services in Bangladesh

Influencing Issues and Factors

Published online by Cambridge University Press:  26 February 2024

M. Kabir Hassan ,
Jannatul Ferdous  and
Hasanul Banna
M. Kabir Hassan
Affiliation:
University of New Orleans
Jannatul Ferdous
Affiliation:
Comilla University, Bangladesh
Hasanul Banna
Affiliation:
Manchester Metropolitan University

Summary

This Element examines the role of mobile banking in accessing public services in Bangladesh. It also identifies the key influencing factors and challenges in accessing public services through mobile banking and suggests policy measures to overcome these challenges. Based on a survey of 300 people, the study finds that mobile banking facilitates access to public services, which is beneficial and effective for both rural and urban users, as technology can increase the quality of work. Despite the benefits, some individuals are reluctant to use the service due to high transaction costs and a lack of digital literacy.
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Keywords

mobile bankingpublic servicedigital literacydigital financeBangladesh
Type
Element
Information
Series: Elements in the Economics of Emerging Markets
Online ISBN: 9781009447089
Publisher: Cambridge University Press
Print publication: 21 March 2024

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