Introduction to Section 6

Summary

The final two chapters add a more personal touch to the book. When there are so many directives, requirements, management advice and instructions around the subject of violence we must not forget that each episode represents a common universal experience, one in which many feelings are engendered, from deep hurt to anger. The staff exposed to violence need emotional and practical support too, and the initiatives in these concluding chapters show that these can be provided by many who are conventionally ‘outside the system’. Looking at a problem with completely fresh eyes can often be an enormous help. It offers a new sense of direction, better understanding and a more specifically personal impact that can help resolution. Together, these accounts end the book on a note of quiet optimism. Oh brave new world, that has such people in it – long may they thrive.