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12 - Responding to Offences and Restoring Relations

from III - Managing Politeness across Cultures

Published online by Cambridge University Press:  22 December 2020

Helen Spencer-Oatey
Affiliation:
University of Warwick
Dániel Z. Kádár
Affiliation:
Dalian University of Foreign Languages, and Hungarian Research Institute for Linguistics (NYTI)
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Summary

Chapter 12 is the first of two that deal with reactive politeness in intercultural contexts: the issues associated with handling relations when an offence has been perceived or when a disagreement/conflict has occurred or is emerging. The chapter focuses on situations in which one or both parties want to restore relations and considers how cultural factors may influence the process. Normally (although not exclusively), apologies are used to (try to) restore smooth relations. Unfortunately, there has been very little research into apologies from an evaluation perspective, neither prior to an apology (i.e. assessments relating to the behaviour that triggers the potential need for an apology) nor subsequent to an apology (i.e. whether the apology is accepted and smooth relations are restored). The chapter explores the potential impact of culture on the restoration process from three angles: culture and reactive assessments of an offence; culture and the performance of an apology; culture and the effectiveness of the apology.

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Chapter
Information
Intercultural Politeness
Managing Relations across Cultures
, pp. 210 - 234
Publisher: Cambridge University Press
Print publication year: 2021

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