Book contents
- Approaches and Frameworks for HCI Research
- Approaches and Frameworks for HCI Research
- Copyright page
- Dedication
- Contents
- Preface
- Acknowledgements
- 1 Approaches and Frameworks for HCI Research
- 2 Approaches to HCI Research
- 3 Frameworks for HCI Research
- 4 Innovation Approach and Framework for HCI Research
- 5 Art Approach and Framework for HCI Research
- 6 Craft Approach and Framework for HCI Research
- 7 Applied Approach and Framework for HCI Research
- 8 Science Approach and Framework for HCI Research
- 9 Engineering Approach and Framework for HCI Research
- 10 General Approach and General Framework for HCI Research
- 11 Validating General Approach and General Framework for HCI Research
- 12 Assessing General Framework against Other HCI Frameworks
- 13 Assessing General Framework against HCI Theories
- 14 Methodological Component for General Framework
- 15 Case Studies for General Framework
- 16 Approaches and Frameworks for HCI Research: Lessons Learned and Lessons Remaining
- Postscript
- References
- Index
- References
References
Published online by Cambridge University Press: 24 February 2021
Book contents
- Approaches and Frameworks for HCI Research
- Approaches and Frameworks for HCI Research
- Copyright page
- Dedication
- Contents
- Preface
- Acknowledgements
- 1 Approaches and Frameworks for HCI Research
- 2 Approaches to HCI Research
- 3 Frameworks for HCI Research
- 4 Innovation Approach and Framework for HCI Research
- 5 Art Approach and Framework for HCI Research
- 6 Craft Approach and Framework for HCI Research
- 7 Applied Approach and Framework for HCI Research
- 8 Science Approach and Framework for HCI Research
- 9 Engineering Approach and Framework for HCI Research
- 10 General Approach and General Framework for HCI Research
- 11 Validating General Approach and General Framework for HCI Research
- 12 Assessing General Framework against Other HCI Frameworks
- 13 Assessing General Framework against HCI Theories
- 14 Methodological Component for General Framework
- 15 Case Studies for General Framework
- 16 Approaches and Frameworks for HCI Research: Lessons Learned and Lessons Remaining
- Postscript
- References
- Index
- References
Summary
A summary is not available for this content so a preview has been provided. Please use the Get access link above for information on how to access this content.
- Type
- Chapter
- Information
- Approaches and Frameworks for HCI Research , pp. 271 - 277Publisher: Cambridge University PressPrint publication year: 2021
References
Atwood, M., Gray, W. and John, B. (1996) Project Ernestine: Analytic and Empirical Methods Applied to a Real World CHI Problem. In Rudisill, M., Lewis, C., Polson, P. and McKay, T. (Eds.) Human Computer Interface Design: Success Stories, Emerging Methods and Real World Context, 101–121. San Francisco, CA: Morgan Kaufmann.Google Scholar
Bacon, C. and Fitzgerald, B. (2001) A Systematic Framework for the Field of Information Systems. The DATA BASE for Advances in Information Systems, 32 (2): 46–67.Google Scholar
Balaam, M., Comber, R., Jenkins, E., Sutton, S. and Garbett, A. (2015) FeedFinder: A Location-Mapping Mobile Application for Breastfeeding Women. In CHI ‘15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, 1709–1718. New York, NY: ACM Press.Google Scholar
Bannon, L. and Bødker, S. (1991) Encountering Artefacts in Use. In Carroll, J. (Ed.) Designing Interaction: Psychology at the Human–Computer Interface, 227–253. Cambridge, UK: Cambridge University Press.Google Scholar
Bardzell, J. (2009) Interaction Criticism and Aesthetics. In CHI ’09: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 2357–2366. New York, NY: ACM Press.Google Scholar
Bardzell, J., Bolter, J. and Lowgren, J. (2010) Interaction Criticism: Three Readings of an Interaction Design and What They Get Us. Interactions, 17 (2): 32–37.Google Scholar
Barnard, P. (1991) Bridging between Basic Theories and the Artifacts of Human–Computer Interaction. In Carroll, J. (Ed.) Designing Interaction: Psychology at the Human–Computer Interface, 103–127. Cambridge, UK: Cambridge University Press.Google Scholar
Barnard, P. and May, J. (1999) Representing Cognitive Activity in Complex Tasks. Human-Computer Interaction, 14: 93–158.Google Scholar
Barnard, P., May, D., Duke, D. and Duce, D. (2000) Systems, Interactions and Macrotheory. ACM Transactions on Human-Computer Interaction, 7, (2): 222–262.Google Scholar
Barnard, P., Hammond, N., Morton, J., Long, J. and Clark, I. (1981) Consistency and Compatibility in Human-Computer Dialogue. International Journal of Man-Machine Studies, 15: 87–134.Google Scholar
Bentley, R., Hughes, J., Randall, D., Rodden, T., Sawyer, P., Sommerville, I. and Shapiro, D. (1992) Ethnographically-Informed Systems Design for Air Traffic Control. In CSCW ’92: Proceedings of the 1992 ACM Conference on Computer-Supported Cooperative Work, 123–129. New York, NY: ACM Press.Google Scholar
Blandford, A. (2013) Engineering Works: What Is (and Is Not) ‘Engineering’ for Interactive Computer Systems. In Proceedings of the Fifth Symposium on Engineering Interactive Computing Systems (EICS 2013), 285–286. New York, NY: ACM Press.Google Scholar
Browne, D. (1994) STUDIO: STructured User-Interface Design for Interaction Optimisation. Englewood Cliffs, NJ: Prentice Hall.Google Scholar
Buckley, P. (1989) Expressing Research Findings to Have a Practical Influence on Design. In Long, J. and Whitefield, A. (Eds.) Cognitive Ergonomics and Human-Computer Interaction, 166–190. Cambridge, UK: Cambridge University Press.Google Scholar
Card, S., Moran, T. and Newell, A. (1983) The Psychology of Human-Computer Interaction. Hillsdale, NJ: Lawrence Erlbaum.Google Scholar
Carroll, J. (1995) Scenario-Based Design: Envisioning Work and Technology in System Development. New York, NY: Wiley.Google Scholar
Carroll, J. (2003) Introduction: Toward a Multidisciplinary Science of Human-Computer Interaction. In Carroll, J. (Ed.) HCI Models, Theories and Frameworks, 1–9. San Francisco, CA: Morgan Kaufmann.Google Scholar
Carroll, J. (2010) Conceptualizing a Possible Discipline of Human-Computer Interaction. Interacting with Computers, 22 (1): 3–12.Google Scholar
Carroll, J., Kellog, W. and Rosson, M. (1991) The Task-Artifact Cycle in Designing Interaction. In Carroll, J. (Ed.) Designing Interaction, 74–102. Cambridge, UK: Cambridge University Press.Google Scholar
Cockton, G. (2006) Designing Worth is Worth Designing. In NordiCHI ’06: Proceedings of the 4th Nordic Conference on Human-Computer Interaction: Changing Roles, 165–174.New York, NY: ACM Press.Google Scholar
Cockton, G. (2014) A Critical, Creative UX Community: CRUF. Journal of Usability Studies, 10 (1): 1–16.Google Scholar
Cummaford, S. (2000) Validating Effective Design Knowledge for Re-use: HCI Engineering Design Principles. In CHI ’00 Extended Abstracts on Human Factors in Computing Systems, 165–174. New York, NY: ACM Press.Google Scholar
Cummaford, S. and Long, J. (1998) Towards a Conception of HCI Engineering Design Principles. In Proceedings of Ninth European Conference on Cognitive Ergonomics (ECCE9), 79–84. York: European Association of Cognitive Ergonomics.Google Scholar
Cummaford, S. and Long, J. (1999) Costs Matrix: Systematic Comparisons of Competing Design Solutions. In Brewster, S., Cawsey, A. and Cockton, G. (Eds.) Proc. INTERACT 99, Volume II, 25–26. Swindon: British Computer Society.Google Scholar
Debenard, S. and Crevits, I. (2000) Projet Amanda – Note Intermediaire, 1.2 CENA/N12v1/. Paris: Centre d’Etudes de la Navigation Aérienne.Google Scholar
Denley, I. and Long, J. (2001) Multi-Disciplinary Practice in Requirements Engineering: Problems and Criteria for Support. In Blandford, A., Vanderdonkt, J. and Gray, P. (Eds.) People and Computers XV – Interaction without Frontiers. Joint Proceedings of HCI 2001 and IHM 2001, 125–138. London: Springer Verlag.Google Scholar
De Souza, C., Barbosa, S. and Prates, R. (2001) A Semiotic Engineering Approach to HCI. In Extended Abstracts on Human Factors in Computing Systems, CHI 01, 55–56. New York, NY: ACM Press.Google Scholar
Dinu, V. and Nadkarni, P. (2007) Guidelines for the Effective Use of Entity-Attribute-Value Modeling for Biomedical Databases. International Journal of Medical Informatics, 76 (11–12):769–779.Google Scholar
Dix, A. (2010) Human-Computer Interactions: a Stable Discipline, a Nascent Science and the Growth of the Long Tail. Interacting with Computers, 22 (1): 13–27.CrossRefGoogle Scholar
Dowell, J. (1998) Formulating the Cognitive Design Problem of Air Traffic Management. International Journal of Human-Computer Studies, 49 (5): 743–766.Google Scholar
Dowell, J. and Long, J. (1989) Towards a Conception for an Engineering Discipline of Human Factors. Ergonomics, 32 (11): 1513–1535.Google Scholar
Dowell, J. and Long, J. (1998) Target Paper: Conception of the Cognitive Engineering Design Problem. Ergonomics, 41 (2): 126–139.Google Scholar
Edmonds, E. (2018) The Art of Interaction: What HCI Can Learn from Interactive Art. San Rafael, CA: Morgan & Claypool.CrossRefGoogle Scholar
Engestr, öm, Y. (1990) Learning, Working and Imagining: Twelve Studies in Activity Theory. Helsinki: Orienta-Konsulti.Google Scholar
Gibson, J. J. (1966) The Senses Considered as Perceptual Systems. Boston, MA: Houghton-Mifflin.Google Scholar
Gibson, J. J. (1979) The Ecological Approach to Visual Perception. Boston. MA: Houghton-Mifflin.Google Scholar
Gilligan, P. and Long, J. (1984) Videotex Technology: An Overview with Special Reference to Transaction Processing as an Interactive Service. Behaviour and Information Technology, 3: 41–71.Google Scholar
Gonzalez, V. (2006) The Nature of Managing Multiple Activities in the Workplace. Doctoral Dissertation in Information and Computer Science, University of California, Irvine.Google Scholar
Gregoriades, A. and Sutcliffe, A. (2005) Scenario-Based Assessments of Nonfunctional Requirements. IEEE Transactions on Software Engineering, 31 (5): 392–409.Google Scholar
Harper, R., Rodden, T., Rogers, Y. and Sellen, A. (2008) Being Human – Human-Computer Interaction in the Year 2020. Cambridge, UK: Microsoft Research Ltd.Google Scholar
Harris, J. and Henderson, A. (1999) A Better Mythology for System Design. In CHI ’99: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 88–95. New York, NY: ACM Press.Google Scholar
Heath, C. and Luff, P. (1991) Collaborative Activity and Technological Design: Task Coordination in London Underground Control Rooms. In Proceedings of the Second European Conference on Computer- Supported Cooperative Work ECSCW ‘91, 65–80. Dordrecht: Kluwer.Google Scholar
Hill, B. (2010) Diagnosing Co-ordination Problems in the Emergency Management Response to Disasters. Interacting with Computers, 22 (1): 43–55.Google Scholar
Hill, B., Long, J., Smith, W. and Whitefield, A. (1993) Planning for Multiple Task Work – an Analysis of a Medical Reception Worksystem. In Ashlund, S., Mullet, K., Henderson, A., Hollnagel, E. and White, T. (Eds.) In Conference on Human Factors in Computing Systems, INTERACT ’93 and CHI ’93, 314–320. New York, NY: Amsterdam.Google Scholar
Hill, B., Long, J., Smith, W. and Whitefield, A. (1995) A Model of Medical Reception – The Planning and Control of Multiple Task Work. Applied Cognitive Psychology, 9 (S1): S81–S114.Google Scholar
John, B. and Gray, W. (1995) CPM-GOMS: An Analysis Method for Tasks with Parallel Activities. In Conference Companion on Human Factors in Computing Systems CHI ’95, 393–394. New York, NY: ACM Press.Google Scholar
Kuhn, T. S. (1970) The Structure of Scientific Revolutions. Chicago, IL: University of Chicago Press.Google Scholar
Kuutti, K. (1996) Activity Theory as a Potential Framework for Human-Computer Interaction Research. In Nardi, B. (Ed.) Context and Consciousness: Activity Theory and Human-Computer Interaction, 17–44. Cambridge, MA: MIT Press.Google Scholar
Lambie, T. and Long, J. (2002) Engineering CSCW. In Blay-Fonarino, M., Pinna-Derry, A., Schmidt, K. and Zarate, P. (Eds.) Co-operative Systems Design: A Challenge of the Mobility Age. Amsterdam: IOS Press.Google Scholar
Larkin, J. and Simon, H. (1987) Why a Diagram Is (Sometimes) Worth Ten Thousand Words. Cognitive Science, 11: 65–99.Google Scholar
Leontiev, A. (1978) Activity, Consciousness and Personality. Englewood Cliffs, NJ: Prentice Hall.Google Scholar
Leontiev, A. N. (1989) The Problem of Activity in the History of Soviet Psychology. Soviet Psychology, 27 (1): 22–39.Google Scholar
Lim, K. and Long, J. (1994) The MUSE Method for Usability Engineering. Cambridge, UK: Cambridge University Press.Google Scholar
Long, J. (1987) Cognitive Ergonomics and Human-Computer Interaction. In Warr, P. (Ed.) Psychology at Work, 73–95. London: Penguin.Google Scholar
Long, J. (1989) Cognitive Ergonomics and Human-Computer Interaction: An Introduction. In Long, J. and Whitefield, A. (Eds.) Cognitive Ergonomics and Human-Computer Interaction, 4–34. Cambridge, UK: Cambridge University Press.Google Scholar
Long, J. (1997) Research and the Design of Human-Computer Interactions or ‘What Happened to Validation?’ In Thimbleby, H., O’Conaill, B. and Thomas, P. (Eds.) People and Computers XII: Proceedings of HCI ’97, 223–243. London: Springer.Google Scholar
Long, J. (2002) HCI Is More Than the Usability of WEB Pages: A Domain Approach. In Amadeo, G. (Ed.) Proceedings of Third USIHC/Fourth Ergodesign Conference. Rio de Janeiro.Google Scholar
Long, J. (2010) Some Celebratory Reflections on a Celebratory HCI Festschrift, Interacting with Computers, 22 (1): 68–71.Google Scholar
Long, J. and Brostoff, S. (2002) Validating Design Knowledge in the Home: A Successful Case-Study of Dementia Care. In Reed, D., Baxter, G. and Blythe, M. (Eds.) Proceedings of the 12th European Conference on Cognitive Ergonomics, 49–56. York: European Association of Cognitive Ergonomics.Google Scholar
Long, J. and Dowell, J. (1989) Conceptions of the Discipline of HCI: Craft, Applied Science, and Engineering. In Sutcliffe, A. and Macaulay, L. (Eds.) People and Computers V, 9–32. Cambridge, UK: Cambridge University Press.Google Scholar
Long, J. and Hill, B. (2005) Validating Diagnostic Design Knowledge for Air Traffic Management: A Case-Study. In Marmaras, N., Kontogiannis, T. and Nathanael, D. (Eds.) Proceedings of the Annual Conference of the European Association of Cognitive Ergonomics: EACE 2005, 3–10. York: European Association of Cognitive Ergonomics.Google Scholar
Long, J. and Monk, A. (2002) Applying a Cognitive Engineering Framework to Research: A Successful Case-Study? In McCabe, P. (Ed.) Contemporary Ergonomics, 367–371. London: Taylor and Francis.Google Scholar
Long, J. and Timmer, P. (2000) Design Problems for Research: What We Can Learn from ATM-Like Micro-Worlds. In Proceedings of Travail Humain Workshop, 197–221, Bretigny, France.Google Scholar
Long, J. and Timmer, P. (2001) Design Problems for Cognitive Ergonomics Research: What We Can Learn from ATM-like Microworlds. Le Travail Humain, 64 (3): 197–222.Google Scholar
Long, J. and Whitefield, A. (1989) (Eds.) Cognitive Ergonomics and Human-Computer Interaction. Cambridge, UK: Cambridge University Press.Google Scholar
Long, J., Hammond, N., Barnard, P., Morton, J. and Clark, I. (1980) New Technology in the Work-Place: A Method for Identifying Underlying Variables. In Proceedings of Symposium on Analysis and Health Evaluation of the Workplace, Portoroz, Yugoslavia.Google Scholar
Long, J., Hammond, N., Barnard, P., Morton, J. and Clark, I. (1982) Introducing the Interactive Computer at Work: The User’s Views. Behaviour and Information Technology, 2: 39–106.Google Scholar
Lowgren, J. and Stolterman, E. (2004) Thoughtful Interaction Design. Cambridge, MA: MIT Press.Google Scholar
Mancini, C., van der Linden, J., Bryan, A., and Stuart, A. (2012) Exploring Interspecies Sensemaking: Dog Tracking Semiotics and Multispecies Ethnography. In UbiComp ’12: Proceedings of the 2012 ACM Conference on Ubiquitous Computing, 143–152. Pittsburgh, PA: ACM Press.Google Scholar
McCarthy, J. and Wright, P. (2004) Technology as Experience. Cambridge, MA: MIT Press.Google Scholar
McGrath, J. (1991) Time, Interaction, and Performance (TIP): A Theory of Groups. Small Group Research, 22 (2): 147–174.Google Scholar
Middlemass, J. and Long, J. (2005) A General Model of Human Factors Structured Analysis and Design Methods. In Bust, P. and McCabe, P. (Eds.) Contemporary Ergonomics, 361–365. London: Taylor and Francis.Google Scholar
Middlemass, J., Stork, A. and Long, J. (1999) Successful Case Study and Partial Validation of MUSE, a Structured Method for Usability Engineering. In Sasse, M. and Johnson, C. (Eds.) Proc. INTERACT ’99 of Human-Computer Interaction, Edinburgh, UK, 399–407. Amsterdam: IOS Press.Google Scholar
Morton, J., Barnard, P., Hammond, N. and Long, J. (1979) Interacting with the Computer: A Framework. In Boutmy, E. and Danthine, A., (Eds.) Teleinformatics ’79: Proceedings of the International Conference on Teleinformatics, Paris, France, 11–13 June 1979. Amsterdam: North Holland.Google Scholar
Nardi, B. (Ed.) (1996) Context and Consciousness: Activity Theory and Human-Computer Interaction. Cambridge, MA: MIT Press.Google Scholar
Nardi, B. (2002) Coda and Response to Christine Halverson. Computer Supported Cooperative Work (CSCW), 11: 269–275.Google Scholar
Newman, W. (1984) A Preliminary Analysis of the Products of HCI Research, Using Proforma Abstracts. In Adelson, B., Dumas, S. and Olson, J. (Eds.) Proceedings of CHI ’84 Human Factors in Computing Systems, 278–284. New York: ACM/SIGCHI.Google Scholar
Ng, K. (2002) Toward a Theoretical Framework for Understanding the Relationship between Situated Action and Planned Action Models of Behavior in Information Retrieval Contexts: Contributions from Phenomenology, Information Processing and Management, 38: 613–626.Google Scholar
Norman, D. (1983) Design Principles for Human-Computer Interfaces. In Smith, R., Pew, R. and Janda, A. (Eds.) CHI ’83: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1–10. New York, NY: ACM Press.Google Scholar
Norman, D. (1986) Cognitive Engineering. In Draper, S. and Norman, D. (Eds.) User Centred System Design, 31–61. Hillsdale, NJ: Lawrence Erlbaum Associates.Google Scholar
Norman, D. (2010) The Transmedia Design Challenge: Technology That Is Pleasurable and Satisfying. Interactions, 17, (1): 12–15.Google Scholar
Obrist, M., Tuch, A. and Hornbaek, K. (2014) Opportunities for Odor: Experiences with Smell and Implications for Technology. In CHI 2014 Conference on Human Factors in Computing Systems, 2843–2852. New York, NY: ACM Press.Google Scholar
Olson, J. and Olson, G. (2000) Distance Matters. Human-Computer Interaction, 15: 139–178.Google Scholar
Rauterberg, M. (2006) HCI as an Engineering Discipline: To Be or Not To Be!? African Journal of Information and Communication Technology, 2 (4): 163–184.Google Scholar
Redmond-Pyle, D. and Moore, A. (1995) Graphical User Interface Design and Evaluation (GUIDE): A Practical Process. Englewood Cliffs, NJ: Prentice Hall.Google Scholar
Rogers, Y. (2012) HCI Theory – Classical, Modern, and Contemporary. San Rafael, CA: Morgan and Claypool.Google Scholar
Rogers, Y., Sharp, H. and Preece, J. (2011) Interaction Design: Beyond Human-Computer Interaction, 3rd ed. Chichester: John Wiley and Sons Ltd.Google Scholar
Rozanski, E. and Haake, A. (2003) The Many Facets of HCI. In Proceeding of the 4th Conference on Information Technology Education, 180–185. New York: ACM Press.Google Scholar
Salisbury, J. (2014) Videogame Engagement as a Process of Seeking Cultural Value. Unpublished PhD thesis. University of London.Google Scholar
Salter, I. (2010) Applying the Conception of HCI Engineering to the Design of Economic Systems. Interacting with Computers, 22 (1): 56–67.Google Scholar
Santos, P., Kiris, E. and Coyle, C. (1997) Designing as the World Turns. In Proceedings of the Conference on Designing Interactive Systems DIS 97, 315–321. New York: ACM Press.Google Scholar
Scaife, M. and Rogers, Y. (1996) External Cognition: How Do Graphical Representations Work? International Journal of Human-Computer Studies, 45: 185–213.Google Scholar
Sharp, H., Rogers, Y. and Preece, J. (2007) Interaction Design: Beyond Human-Computer Interaction, 2nd ed. Chichester: John Wiley and Sons Ltd.Google Scholar
Shneiderman, B. (1983) Direct Manipulation: A Step beyond Programming Languages. IEEE Computer, 16 (8): 57–69.Google Scholar
Shneiderman, B. (1998) Designing the User Interface: Strategies for Effective Human- Computer Interaction, 3rd ed. Reading, MA: Addison-Wesley.Google Scholar
Shneiderman, B. (2010) Designing the User Interface: Strategies for Effective Human- Computer Interaction, 5th ed. Reading, MA: Addison-Wesley.Google Scholar
Stork, A. (1999) Towards Engineering Principles for Human-Computer Interaction (Domestic Energy Planning Control). Unpublished PhD thesis, University of London.Google Scholar
Stork, A. and Long, J. (1994) A Specific Planning and Control Design Problem in the Home: Rationale and a Case-Study. In Proceedings of the International Working Conference on Home-Oriented Informatics, Telematics and Automation. Denmark: Amager.Google Scholar
Stork, A., Long, J. and Lambie, T. (1999) Is Cognitive Engineering the Way Forward for HCI? In Brewster, S., Cawsey, A. and Cockton, G. (Eds.) Proc. INTERACT 99, Volume II, 141. Swindon: British Computer Society.Google Scholar
Stork, A., Middlemass, J. and Long, J. (1995) Applying a Structured Method for Usability Engineering to Domestic Energy Management User Requirements: A Successful Case-Study. In Proceedings of HCI, 367–385.Google Scholar
Suchman, L. (1987) Plans and Situated Actions. Cambridge, UK: Cambridge University Press.Google Scholar
Sutcliffe, A. and Blandford, A. (2010) Guest Editors’ Introduction. Interacting with Computers, 22 (1): 1–2.Google Scholar
Teo, L. and John, B. (2008) CogTool-Explorer: Towards a Tool for Predicting User Interaction. In CHI EA ’08: CHI ’08 Extended Abstracts on Human Factors in Computing Systems, 2793–2798. New York, NY: ACM Press,Google Scholar
Timmer, P. (1999) Expression of Operator Planning Horizons: A Cognitive Approach. Unpublished PhD thesis, University of London.Google Scholar
Timmer, P. and Long, J. (2002) Expressing the Effectiveness of Planning Horizons. Le Travail Humain, 65 (2): 103–126.Google Scholar
Vanderheiden, G. (2008) Ubiquitous Accessibility, Common Technology Core, and Micro Assistive Technology. ACM Transactions in Accessible Computing, 1 (2), 1–7.Google Scholar
Vicente, K. and Rasmussen, J. (1990) The Ecology of Man-Machine Systems II: Mediating ‘Direct Perception’ in Complex Work Domains. Ecological Psychology, 2: 207–249.Google Scholar
Watts, L. and Monk, A. (1997) Telemedical Consultation: Task Characteristics. In Proceedings of the 1997 Conference on Human Factors in Computing Systems, CHI, 534–535. New York, NY: ACM Press.Google Scholar
Watts, L. and Monk, A. (1999) Telemedicine: What Happens in Teleconsultation. International Journal of Technology Assessment in Health Care, 15 (1): 220–235.Google Scholar
Wild, P. (2010) Longing for Service: Bringing the UCL Conception towards Services Research. Interacting with Computers, 22 (1): 28–42.Google Scholar
Winograd, T. (1997) From Computing Machinery to Interaction Design. In Denning, P. and Metcalfe, R. (Eds.) Beyond Calculation: The Next Fifty Years of Computing, 149–162. Heidelberg: Springer-Verlag.Google Scholar
Woods, D. (1995) Toward a Theoretical Base for Representation Design in the Computer Medium: Ecological Perception and Aiding Cognition. In Flach, J., Hancock, P., Carid, J. and Vicente, K. (Eds.) Global Perspective on the Ecology of Human-Machine Systems, 157–188. Hillsdale, NJ: Erlbaum.Google Scholar
Wright, P., Fields, R. and Harrison, M. (2000) Analysing Human-Computer Interaction as Distributed Cognition: The Resources Model. Human Computer Interaction, 51 (1): 1–41.Google Scholar