This paper reports an embedded single case study from a globally operating manufacturer for digital healthcare products. Based on nine semi-structured interviews, document analysis, and a diary study among employees, we were able to gain insights on the daily business routines and interactions of the design team, the UX research team, and the product management department. The results revealed several unexpected insights that indicate a practical mismatch between user-centred design processes learned from the textbook and design practice in the healthcare sector that warrant further research.

In a program we developed called “Let's keep wiping to draw pictures!”, projected graphic images change according to rehabilitation movements for upper limbs, and the levels of exercise amount and quality of movement achieved by patients are reflected in the outcome of the artwork as feedback. At a rehabilitation hospital, inpatients who used the program to perform rehabilitation exercises showed higher levels of satisfaction and expectation in the exercises, and performed simple and repetitive movements more willingly. The program can expect to maintain motivation towards rehabilitation.