One of the most powerful ways to counter the isolation that often accompanies social media use – whether that use is professional or personal – is to foster community. That community can take various forms. For researchers and online investigators, it may mean working collaboratively or celebrating the cultures of those you are researching. For everyday users of social media, community may mean reaching out to others to talk about what you’re observing or to share your thoughts and feelings online. However, not all attempts to develop a sense of community are equally beneficial: According to recent research, for example, venting can have positive or negative effects, depending on how the user engages. In this chapter, the authors discuss what is known about effective ways to combat the isolation that can be endemic to online engagement, and how to proactively foster community in online and offline spaces to minimize the risk of psychological harm and maximize psychosocial well-being.

While people have similar biological responses when viewing graphic online imagery, our unique identities mediate that affect. This chapter explains how reactions to disturbing images can vary significantly from person to person, and how important it is to understand what makes each of us – and each other – more or less vulnerable to potential psychological harm when engaging online. The chapter explores how we can better protect our kids and communities by becoming more aware of the potential impact of social media content on ourselves and on other people, and the steps we can take to lessen the risk of harm.

In this chapter, we offer a number of recommendations for those who are in a position to do something technically, structurally, and legally or otherwise to minimize the risk of psychological harm that comes with the public’s use of social media and other online sites, especially their engagement with graphic or other upsetting digital material. We outline the policy implications of what we’ve learned from more than three years of desk research and original interviews that we have conducted with dozens of people, ranging from technologists to psychologists to content moderators to human rights investigators and beyond. We first spotlight the competing interests that underscore social media companies and governments’ policy deliberations with regard to content moderation. Next, we lay out our suggestions for companies, governments, and individuals with regard to how to improve the experiences of both content moderators and everyday social media users. We close with suggestions for creating a more “pro-social” online environment, one that not only better mitigates the risks of psychological harm but potentially encourages greater connection, resulting in wellness and even flourishing.

In the concluding chapter of Graphic, the authors recount the story of a pivotal trip they took to San Miguel de Allende, Mexico, where they absorbed the stories and insights of a diverse cohort of women who had gathered to discuss the concept of resilience. Through a World Cafe–style event, where the women discussed their perspectives on both trauma and healing, the authors gathered several insights that can be used to help foster positive experiences in peoples’ engagement with social media and other online spaces. This final part of the book underscores key themes from earlier chapters, including the power of humor, community, and connection to minimize psychological harm when engaging with graphic material online and, ultimately, to maximize well-being.

This chapter outlines the history of graphic visual content and its ability to advance social and human rights. The authors trace a path from 1863 and the United States’ civil war, when photos of beaten slaves were used to advance abolitionist causes, to contemporary images of atrocity in Ukraine, now being used to rally condemnation against Russian aggression. The chapter also discusses the social significance of other seminal, historical imagery, including videos of the beating of George Floyd and Rodney King, photos and videos of John F. Kennedy’s killing, photos from the Holocaust and the Vietnam War, images that documented the beating and killing of Emmet Till, and iconic photographs from 9/11 and the War on Terror. A discussion of the qualitative and quantitative similarities and differences between historic images and digital images shared online today follows the description of these photos and their role in advancing social change.

While graphic online content may be upsetting, people who regularly work with such content – like journalists, content moderators at social media companies, and human rights investigators – have developed various strategies for minimizing the risk of psychosocial harm when engaging with such material. Many of these strategies can be adapted by the general public to limit the risk of harm and maximize the potential for positive outcomes from their online engagement. Such strategies include tactics aimed at increasing our control over when and how users view graphic online material, varying how users engage with upsetting media, treating such content like “toxic waste” and limiting exposure of the user, their loved ones, and their households, and striking the balance between looking at and engaging with such content, and knowing when it may be better to look away.

Too often, people mindlessly scroll through their social media feeds and other online spaces to catch up on the activities of their friends and family or simply to pass the time. However, this behavior can leave them vulnerable to the more insidious aspects of online engagement, especially if they come across graphic online content – whether intentionally or without warning. In this chapter, the authors of Graphic discuss how bringing greater intentionality to one’s online engagement can serve as a protective force. They summarize the most recent research and insights from their interviews with diverse experts to illustrate tactics for deriving greater meaning from time spent online and ultimately how to use that engagement to not only protect oneself from psychological harm but also to potentially even flourish.

This chapter from Graphic discusses humans’ biological and psychological responses to viewing the suffering of others, including through graphic videos and photographs found online. The authors discuss the sometimes-negative effects of such images on human rights workers and journalists – including the risk of secondary or vicarious trauma – referencing the most recent research as to what happens in the body when people view and process upsetting images.

Today, almost anyone can upload and disseminate newsworthy content online, which has radically transformed our information ecosystem. Yet this often leaves us exposed to content produced without ethical or professional guidelines. In Graphic, Alexa Koenig and Andrea Lampros examine this dynamic and share best practices for safely navigating our digital world. Drawing on the latest social science research, original interviews, and their experiences running the world’s first university-based digital investigations lab, Koenig and Lampros provide practical tips for maximizing the benefits and minimizing the harms of being online. In the wake of the global pandemic, they ask: How are people processing graphic news as they spend more time online? What practices can newsrooms, social media companies, and social justice organizations put in place to protect their employees from vicarious trauma and other harms? Timely and urgent, Graphic helps us navigate the unprecedented implications of the digital age while staying engaged with the human struggles of our times.

In this foreword to Graphic, Sam Dubberley of Human Rights Watch discusses the history of graphic visual media in advancing human rights and social justice. He underscores the psychological challenges that come with viewing potentially upsetting information on the Internet today and underscores the need for all social media users to better understand how to view such content while protecting themselves and their communities from psychosocial harm.