Book contents
- Frontmatter
- Contents
- Biographical notes
- Preface
- Part One Introduction
- Part Two Delivering services and benefits: street-level bureaucracy and the welfare state
- Part Three Agents of the state: street-level bureaucracy and law enforcement
- Part Four Embedded in society: street-level bureaucrats as public actors
- Part Five The management of street-level bureaucrats
- Part Six The promise of professionalism
- Part Seven Conclusion
- References
- Index
References
Published online by Cambridge University Press: 08 March 2022
Book contents
- Frontmatter
- Contents
- Biographical notes
- Preface
- Part One Introduction
- Part Two Delivering services and benefits: street-level bureaucracy and the welfare state
- Part Three Agents of the state: street-level bureaucracy and law enforcement
- Part Four Embedded in society: street-level bureaucrats as public actors
- Part Five The management of street-level bureaucrats
- Part Six The promise of professionalism
- Part Seven Conclusion
- References
- Index
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- Understanding Street-Level Bureaucracy , pp. 339 - 384Publisher: Bristol University PressPrint publication year: 2015