Skip to main content Accessibility help
×
Hostname: page-component-78c5997874-ndw9j Total loading time: 0 Render date: 2024-11-12T20:44:59.038Z Has data issue: false hasContentIssue false

List of references

Published online by Cambridge University Press:  20 May 2010

Nick Llewellyn
Affiliation:
University of Warwick
Jon Hindmarsh
Affiliation:
King's College London
Get access

Summary

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Chapter
Information
Organisation, Interaction and Practice
Studies of Ethnomethodology and Conversation Analysis
, pp. 241 - 262
Publisher: Cambridge University Press
Print publication year: 2010

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Aaker, D. A., Kumar, V. and Day, G. S. (2004). Marketing Research, 8th edn. New York: John Wiley and Sons.Google Scholar
Abolafia, M. Y. (1988). Markets as Cultures: An Ethnographic Approach. Sociological Review reprinted in Callon 1998, pp. 69–85.
Abolafia, M. Y. (1996). Making Markets: Opportunism and Restraint on Wall Street. Cambridge, MA: Harvard University Press.Google Scholar
Adler, P. and Borys, B. (1993). Materialism and Idealism in Organizational Research. Organization Studies, 14 (5): 657–79.CrossRefGoogle Scholar
Alby, F. and Zucchermaglio, C. (2006). Afterwards We Can Understand What Went Wrong, But Now Let's Fix It: How Situated Work Practices Shape Group Decision Making. Organization Studies, 27: 943–66.CrossRefGoogle Scholar
Alvesson, M. and Willmott, H. (eds.) (1996). Making Sense of Management: A Critical Introduction. London: Sage.
Amin, A. and Roberts, J. (2008). Knowing in Action: Beyond Communities of Practice. Research Policy, 37 (2): 353–69.CrossRefGoogle Scholar
Anderson, W. T. (1989). Dentistry as an Activity System: Sequential Properties of the Dentist–Patient Encounter. In Helm, D. T., Anderson, W. T., Meehan, A. J. and Rawls, A. W. (eds.), The Interactional Order: New Directions in the Study of Social Order. New York: Irvington, pp. 81–97.Google Scholar
Arminen, I. (2005). Institutional Interaction: Studies of Talk at Work. Aldershot, UK: Ashgate.Google Scholar
Ashenfelter, O. (1989). How Auctions Work for Wine and Art. Journal of Economic Perspectives, 3: 23–36.CrossRefGoogle Scholar
Ashenfelter, O. and Graddy, K. (2002). Art Auctions: A Survey of Empirical Studies, NBER Working Paper No. 8997. Cambridge, MA: National Bureau of Economic Research.CrossRefGoogle Scholar
Atkinson, J. M. (1978). Discovering Suicide: Studies in the Social Organisation of Sudden Deaths. Pittsburgh: University of Pittsburgh Press.Google Scholar
Atkinson, J. M. (1982). Understanding Formality: The Categorization and Production of ‘Formal’ Interaction. British Journal of Sociology, 33: 86–117.CrossRefGoogle Scholar
Atkinson, J. M. and Drew, P. (1979). Order in Court: The Organisation of Verbal Interaction in Judicial Settings. London: Macmillan.CrossRefGoogle Scholar
Atkinson, J. M. and Heritage, J. (eds.) (1984). Structures of Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press.
Atkinson, M. A., Cuff, E. C. and Lee, J. R. E. (1978). The Recommencement of a Meeting as a Member's Accomplishment. In Schenkein, J. N. (ed.), Studies in the Organisation of Conversational Interaction. New York: Academic Press, pp. 133–53.Google Scholar
Baker, C. (1997). Ticketing Rules: Categorization and Moral Ordering in a School Staff Meeting. In Hester, S. and Eglin, P. (eds.), Culture in Action: Studies in Membership Categorization Analysis. Washington, DC: University Press of America, pp. 77–98.Google Scholar
Baker, W. E., Faulkner, R. R. and Fisher, G. (1998). Hazards of the Market: The Continuity and Dissolution of Interorganizational Market Relationships. American Sociological Review, 63: 147–77.CrossRefGoogle Scholar
Balogun, J. and Johnson, G. (2005). From Intended Strategies to Unintended Outcomes: The Impact of Change Recipient Sensemaking. Organization Studies, 26: 1573–1601.CrossRefGoogle Scholar
Barley, S. and Kunda, G. (2001). Bringing Work Back In. Organization Science, 12 (1): 76–95.CrossRefGoogle Scholar
Barry, A. and Slater, D. (2002). Introduction: The Technological Economy. Economy and Society, 31 (2): 175–95.CrossRefGoogle Scholar
Barry, D. and Elmes, M. (1997). Strategy Retold: Towards a Narrative View of Strategic Discourse. Academy of Management Review, 22 (2): 429–52.CrossRefGoogle Scholar
Beckert, J. (2007). The Social Order of Markets. MPifG Discussion Paper 07/15. Cologne: Max-Planck-Institut fur Gesellschaftsforschung.Google Scholar
Bergström, O. and Knights, D. (2006). Organisational Discourse and Subjectivity: Subjectification During Processes of Recruitment. Human Relations, 59 (3): 351–77.CrossRefGoogle Scholar
Biggart, N. and Delbridge, R. (2004). Systems of Exchange. Academy of Management Review, 29 (1): 28–49.CrossRefGoogle Scholar
Billig, M. (1978). Fascists: A Social Psychological View of the National Front. London: Academic Press.Google Scholar
Billig, M. (1999). Whose Terms? Whose Ordinariness? Rhetoric and Ideology in Conversation Analysis. Discourse and Society, 10: 543–58.CrossRefGoogle Scholar
Billig, M., Condor, S., Edwards, D., Gane, M., Middleton, D. and Radley, A. R. (1988). Ideological Dilemmas. London: Sage.Google Scholar
Bitner, M. J., Bernard, H. B. and Tetrault, S. M. (1990). The Service Encounter: Diagnosing Favorable and Unfavorable Incidents. Journal of Marketing, 54 (January): 71–84.CrossRefGoogle Scholar
Bittner, E. (1967). Police Discretion in Emergency Apprehension of Mentally Ill Persons. Social Problems, 14: 278–92.CrossRefGoogle Scholar
Bittner, E. (1974). The Concept of Organisation. In Turner 1974a, pp. 69–81.
Blackler, F., Crump, N. and McDonald, S. (2003). Organising Process in Complex Activity Networks. In Nicolini, , Gherardi, and Yanow, (eds.) 2003, pp. 126–50.
Blau, P. (1956). Bureaucracy in Modern Society. New York: Random House.Google Scholar
Boczkowski, P. J. and Orlikowski, W. J. (2004). Organisational Discourse and New Media: A Practice Perspective. In Grant, et al. (eds.) 2004, pp. 359–78.
Boden, D. (1990). The World as It Happens: Ethnomethodology and Conversation Analysis. In Ritzer, G. (ed.), Frontiers of Social Theory. New York: Columbia University Press, pp. 185–213.Google Scholar
Boden, D. (1994). The Business of Talk. Cambridge: Polity.Google Scholar
Boden, D. (1995). Agendas and Arrangements: Everyday Negotiations in Meetings. In Firth, A. (ed.), The Discourse of Negotiation: Studies of Language in the Workplace. Oxford: Pergamon, pp. 83–100.CrossRefGoogle Scholar
Boden, D. and Zimmerman, D. (1991a). Structure-in-Action: An Introduction. In Boden, and Zimmerman, 1991b, pp. 3–21.
Boden, D. and Zimmerman, D. (eds.) (1991b). Talk and Social Structure: Studies in Ethnomethodology and Conversation Analysis. Cambridge: Polity.
Bodle, Y. G. and Corey, J. A. (1977). Retail Selling, 2nd edn. New York: McGraw-Hill.Google Scholar
Bogen, D. (1999). Order Without Rules: Critical Theory and the Logic of Conversation. New York: SUNY Press.Google Scholar
Boje, D. (1991). The Storytelling Organisation: A Study of Story Performance in an Office-Supply Firm. Administrative Science Quarterly, 36: 106–26.CrossRefGoogle Scholar
Boje, D. (1995). Stories of the Storytelling Organisation: A Postmodern Analysis of Disney as ‘Tamara-land’. Academy of Management Journal, 38 (4): 997–1035.Google Scholar
Boje, D. (2001). Narrative Methods for Organisational and Communication Research. London: Sage.CrossRefGoogle Scholar
Bolen, W. H. (1970). Customer Contact: Those First Important Words. Department Store Management, 33 (3): 25–6.Google Scholar
Bolton, S. and Houlihan, M. (2005). (Mis)Representations of Customer Service. Work, Employment and Society, 19 (4): 685–703.CrossRefGoogle Scholar
Boyce, M. E. (1995). Collective Centring and Collective Sense-Making in the Stories and Storytelling of One Organisation. Organization Studies, 16 (1): 107–37.CrossRefGoogle Scholar
Brown, A. D. and Coupland, C. (2005). Sounds of Silence: Graduate Trainees, Hegemony and Resistance. Organization Studies, 26 (7): 1049–69.CrossRefGoogle Scholar
Brown, B. (2004). The Order of Service: The Practical Management of Customer Interaction. Sociological Research Online, (9) 4, www.socresonline.org.uk/9/4/brown.html.CrossRefGoogle Scholar
Brown, M. and Tilling, T. (1997). So You Want to Own the Store: Secrets to Running a Successful Retail Operation. Lincolnwood (Chicago): Contemporary Books.Google Scholar
Burawoy, M. (1979). Manufacturing Consent: Changes in the Labour Process Under Capitalism. Chicago: University of Chicago Press.Google Scholar
Burrell, G. and Morgan, G. (1979). Sociological Paradigms and Organisational Analysis. London: Heinemann.Google Scholar
Button, G. (1987). Answers as Interactional Products: Two Sequential Practices Used in Job Interviews. Social Psychology Quarterly, 50: 160–71.CrossRefGoogle Scholar
Button, G. (ed.) (1991). Ethnomethodology and the Human Sciences. Cambridge: Cambridge University Press.CrossRef
Button, G. (1992). Answers as Interactional Products: Two Sequential Practices Used in Job Interviews. In Drew, and Heritage, 1992b, pp. 212–31.
Button, G. (ed.) (1993). Technology in Working Order: Studies of Work, Interaction, and Technology. New York: Routledge.
Button, G. and Sharrock, W. (1997). The Production of Order and the Order of Production: Possibilities for Distributed Organisations, Work and Technology in the Print Industry. In Proceedings of the Fifth European Conference on Computer Supported Cooperative Work. Dordrecht: Kluwer Academic Publishers, pp. 1–16.Google Scholar
Button, G. and Sharrock, W. (2002). Operating the Production Calculus: Ordering a Production System in the Print Industry. British Journal of Sociology, 53 (2): 275–89.CrossRefGoogle ScholarPubMed
Callon, M. (ed.) (1998). The Laws of the Markets. Oxford, UK: Blackwell.
Callon, M. (2005). Why Virtualism Paves the Way to Political Impotence: A Reply to Daniel Miller's Critique of The Laws of the Markets. In Velthius, O. (ed.), Economic Sociology European Electronic NewsLetter, 6 (2): 3–39.Google Scholar
Casey, C. (1995). Work, Self and Society: After Industrialism. London: Sage.Google Scholar
Casey, C. (2000). Sociology Sensing the Body: Revitalizing a Dissociative Discourse. In Hassard, J., Holliday, R. and Willmott, H. (eds.), Body and Organisation. London: Sage, pp. 52–70.Google Scholar
Charters, W. W. (1922). How to Sell at Retail. Cambridge, MA: Riverside Press.Google Scholar
Chia, R. and MacKay, B. (2007). Post-Processual Challenges for the Emerging Strategy-as-Practice Perspective: Discovering Strategy in the Logic of Practice. Human Relations, 60 (1): 217–42.CrossRefGoogle Scholar
Cicourel, A. (1968). The Social Organization of Juvenile Justice. New York: John Wiley.Google Scholar
Clark, B. (1972). The Organisational Saga in Higher Education. Administrative Science Quarterly, 17: 178–84.CrossRefGoogle Scholar
Clark, C. (2004). Managing ‘First Impressions’ in Real-Life Retail Encounters: The Relationship Between Shoppers' Opening Turns and Sales Outcomes. Cahiers du CEREN (École Supérieure de Commerce de Dijon-Bourgogne), 7 (1): 2–12.Google Scholar
Clark, C. and Pinch, T. (1988). Selling by Social Control. In Fielding, N. (ed.), Structures and Actions. London: Sage, pp. 119–41.Google Scholar
Clark, C. and Pinch, T. (1992). The Anatomy of a Deception: Fraud and Finesse in the Mock Auction Sales Con. Qualitative Sociology, 15 (2): 151–75.CrossRefGoogle Scholar
Clark, C. and Pinch, T. (1995a). The Hard Sell: The Language and Lessons of Street Wise Marketing. New York: Harper Collins.Google Scholar
Clark, C. and Pinch, T. (1995b). The Interactional Study of Exchange Relationships. History of Political Economy, special annual supplement to vol. 26, Transactors and Their Markets in the History of Economics (edited by Marchi, Neil and Morgan, Mary S.), 370–400.
Clark, C., Drew, P. and Pinch, T. (1994). Managing Customer ‘Objections’ During Real-Life Sales Negotiations. Discourse and Society, 5 (4): 437–62.CrossRefGoogle Scholar
Clark, C., Drew, P. and Pinch, T. (2003). Managing Prospect Affiliation and Rapport in Real-Life Sales Encounters. Discourse Studies, 5: 5–31.CrossRefGoogle Scholar
Clark, T. and Salaman, G. (1996). The Management Guru as Organisational Witchdoctor. Organization, 3 (1): 85–107.CrossRefGoogle Scholar
Clark, T. and Salaman, G. (1998). Telling Tales: Management Gurus' Narratives and the Construction of Managerial Identity. Journal of Management Studies, 35 (2): 137–61.CrossRefGoogle Scholar
Clayman, S. E. (1989). The Production of Punctuality: Social Interaction, Temporal Organization, and Social Structure. American Journal of Sociology, 95 (3): 659–91.CrossRefGoogle Scholar
Clayman, S. and Heritage, J. (2002). The News Interview: Journalists and Public Figures on the Air. Cambridge: Cambridge University Press.CrossRefGoogle Scholar
Clayman, S. and Reisner, A. (1998). Gatekeeping in Action: Editorial Conferences and Assessments of Newsworthiness. American Sociological Review, 63: 178–99.CrossRefGoogle Scholar
Clegg, S., Carter, C. and Kornberger, M. (2004). Get Up, I Feel Like Being a Strategy Machine. European Management Review, 1: 21–8.CrossRefGoogle Scholar
Cohen, L. and Musson, G. (2000). Entrepreneurial Identities: Reflections from Two Case Studies. Organization, 7 (1): 31–48.CrossRefGoogle Scholar
Coleman, J. S. (1974). Power and the Structure of Society. New York: W. W. Norton.Google Scholar
Cooren, F. and Fairhurst, G. T. (2004). Speech Timing and Spacing: The Phenomenon of Organizational Closure. Organization, 11 (6): 793–824.CrossRefGoogle Scholar
Coulter, J. (1989). Mind in Action. Oxford, UK: Polity.Google Scholar
Coulter, J. (2005). Language Without Mind. In te Molder, and Potter, 2005, pp. 79–93.CrossRef
Cox, A. (2005). What Are Communities of Practice? A Comparative Review of Four Seminal Works. Journal of Information Science, 31 (6): 527–40.CrossRefGoogle Scholar
Cuff, E. C. and Sharrock, W. W. (1985). Meetings. In Dijk, T. A. (ed.), Handbook of Discourse Analysis, 4 vols. London: Academic Press, vol. III, 149–59.Google Scholar
Czarniawski, B. (2004). On Time, Space and Action Nets. Organization, 11 (6): 773–91.CrossRefGoogle Scholar
Dale, K. (2000). Anatomising Embodiment and Organisation Theory. Basingstoke: Palgrave.Google Scholar
DiMaggio, P. and Louch, H. (1998). Culture and the Economy. In Smelser, N. and Swedberg, R. (eds.), Handbook of Economic Sociology. Princeton: Princeton University Press, pp. 27–57.Google Scholar
DiMaggio, P. J. and Powell, W. W. (1991). The New Institutionalism in Organizational Research. Chicago: University of Chicago Press.Google Scholar
Drew, P. (1992). Contested Evidence in Courtroom Cross-Examination: The Case of a Trial for Rape. In Drew, and Heritage, 1992b, pp. 418–69.
Drew, P. (2003). Precision and Exaggeration in Interaction. American Sociological Review, 68: 917–38.CrossRefGoogle Scholar
Drew, P. (2006). When Documents ‘Speak’: Documents, Language, and Interaction. In Drew, P., Raymond, G. and Weinberg, D. (eds.), Talk and Interaction in Social Research Methods. London: Sage, pp. 98–122.CrossRefGoogle Scholar
Drew, P. and Heritage, J. (1992a). Analyzing Talk at Work: An Introduction. In Drew and Heritage 1992b, pp. 3–65.
Drew, P. and Heritage, J. (eds.) (1992b). Talk at Work: Interaction in Institutional Settings. Cambridge: Cambridge University Press.
du Gay, P. (1996). Consumption and Identity at Work. London: Sage.Google Scholar
du Gay, P. (2000). In Praise of Bureaucracy. London: Sage.Google Scholar
du Gay, P. and Salaman, G. (1992). The Cult(ure) of the Customer. Journal of Management Studies, 29 (5): 615–33.CrossRefGoogle Scholar
Duguid, P. (2006). What Talking About Machines Tells Us. Organization Studies, 27 (12): 1794–1804.CrossRefGoogle Scholar
Duneier, M. (1999). Sidewalk. New York: FSG.Google Scholar
Duneier, M. and Molotch, H. (1999). Talking City Trouble: Interactional Vandalism, Social Inequality, and the ‘Urban Interaction Problem’. American Journal of Sociology, 104 (5): 1263–95.CrossRefGoogle Scholar
Durkheim, E. (1952). Suicide: A Study in Sociology. London: Routledge and Kegan Paul.Google Scholar
Edwards, D. (2005). Moaning, Whinging and Laughing: The Subjective Side of Complaints. Discourse Studies, 7: 5–29.CrossRefGoogle Scholar
Edwards, D. (2006). Facts, Norms and Dispositions: Practical Uses of the Modal would in Police Interrogations. Discourse Studies, 8 (4): 475–501.CrossRefGoogle Scholar
Edwards, D. (2007). Managing Subjectivity in Talk. In Hepburn, and Wiggins, 2007a, pp. 31–49.CrossRef
Edwards, D. and Mercer, N. (1987). Common Knowledge: The Development of Understanding in the Classroom. London: Routledge.Google Scholar
Edwards, D. and Potter, J. (1992). Discursive Psychology. London: Sage.Google Scholar
Edwards, D. and Potter, J. (2001). Discursive Psychology. In McHoul, A. W. and Rapley, M. (eds.), How to Analyse Talk in Institutional Settings: A Casebook of Methods. London: Continuum International, pp. 12–24.Google Scholar
Edwards, D. and Potter, J. (2005). Discursive Psychology, Mental States and Descriptions. In te Molder, and Potter, 2005, pp. 241–59.CrossRef
Eisenstein, E. E. (1983). The Printing Revolution in Early Modern Europe. Cambridge: Cambridge University Press.Google Scholar
Engestrom, Y. (1987). Learning by Expanding: An Activity Theoretical Approach to Developmental Research. Helsinki: Orienta-Consultit Oy.Google Scholar
Fleetwood, S. (2005). Ontology in Organisation and Management Studies: A Critical Realist Perspective. Organization, 12 (2): 197–222.CrossRefGoogle Scholar
Fligstein, N. (1996). Markets as Politics: A Political-Cultural Approach to Market Institutions. American Sociological Review, 61 (4): 656–73.CrossRefGoogle Scholar
Forray, J. M. and Woodilla, J. (2002). Temporal Spans in Talk: Doing Consistency to Construct Fair Organisation. Organization Studies, 23 (6): 899–917.CrossRefGoogle Scholar
Gabriel, Y. (1991). Turning Facts into Stories and Stories in Facts: A Hermeneutic Exploration of Organisational Folklore. Human Relations, 44 (8): 857–75.CrossRefGoogle Scholar
Gabriel, Y. (1995). The Unmanaged Organisation: Stories, Fantasies and Subjectivity. Organization Studies, 16 (3): 477–501.CrossRefGoogle Scholar
Gabriel, Y. (2000). Storytelling in Organisation: Facts, Fictions and Fantasies. Oxford: Oxford University Press.CrossRefGoogle Scholar
Garfinkel, H. (ed.) (1967). Studies in Ethnomethodology. Englewood Cliffs, NJ: Prentice-Hall.Google Scholar
Garfinkel, H. (1974). The Origins of the Term ‘Ethnomethodology’. In Turner, 1974a, pp. 15–18.
Garfinkel, H. (ed.) (1986). Ethnomethodological Studies of Work. London: Routledge and Kegan Paul.
Garfinkel, H. (1991). Respecification: Evidence for Locally Produced, Naturally Accountable Phenomena of Order, Logic, Reason, Meaning, Method, etc. in and as of the Essential Haecceity of Immortal Ordinary Society (I) – An Announcement of Studies. In Button, (ed.) 1991, pp. 10–19.
Garfinkel, H. (2006). Seeing Sociologically: The Routine Grounds of Social Action. Boulder, CO: Paradigm Publishers.Google Scholar
Garfinkel, H. and Bittner, E. (1967). ‘Good’ Organisational Reasons for ‘Bad’ Clinic Records. In Garfinkel, (ed.) 1967, pp. 186–207.
Garfinkel, H. and Livingston, E. (2003). Phenomenal Field Properties of the Order of Service in Formatted Queues and Their Neglected Standing in the Current Situation of Enquiry. Visual Studies, 18 (1): 21–8.CrossRefGoogle Scholar
Garfinkel, H. and Sacks, H. (1970). On Formal Structures of Practical Actions. In McKinney, J. C. and Tiryakian, E. A. (eds.), Theoretical Sociology: Perspectives and Developments. New York: Appleton Century Crofts, pp. 337–66.Google Scholar
Geismar, H. (2001). ‘What's in a Price?’ An Ethnography of Tribal Art at Auction. Journal of Material Culture, 6 (1): 25–47.CrossRefGoogle Scholar
Georges, R. A. (1969). Towards an Understanding of Storytelling Events. Journal of American Folklore, 82: 314–28.CrossRefGoogle Scholar
George, R. A. (1980). A Folklorist's View of Storytelling. Humanities in Society, 3 (4): 317–26.Google Scholar
Gephart, R. P. (1978). Status Degradation and Organisational Succession: An Ethnomethodological Approach. Administrative Science Quarterly, 23: 553–81.CrossRefGoogle Scholar
Gephart, R. P. (1988). Ethnostatistics: Qualitative Foundations for Quantitative Research. London: Sage.CrossRefGoogle Scholar
Gherardi, S. (2000). Practice-Based Theorising on Learning and Knowing in Organisations: An Introduction. Organization, 7 (2): 211–23.CrossRefGoogle Scholar
Gherardi, S. (2001). From Organisational Learning to Practice-Based Knowing. Human Relations, 54 (1): 131–9.CrossRefGoogle Scholar
Gherardi, S. (2006). Organisational Knowledge: The Texture of Workplace Learning. Oxford: Blackwell.Google Scholar
Gherardi, S. and Nicolini, D. (2002a). Learning in a Constellation of Interconnected Practices: Canon or Dissonance?Journal of Management Studies, 39 (4): 419–36.CrossRefGoogle Scholar
Gherardi, S. and Nicolini, D. (2002b). Learning the Trade: A Culture of Safety in Practice. Organization, 9 (2): 191–223.CrossRefGoogle Scholar
Giddens, A. (1979). Central Problems in Social Theory: Action, Structure, and Contradiction in Social Analysis. Berkeley: University of California Press.CrossRefGoogle Scholar
Giddens, A. (1987). Social Theory and Modern Sociology. Oxford: Polity.Google Scholar
Goffman, E. (1959). The Presentation of Self in Everyday Life. New York: Anchor Books.Google Scholar
Goffman, E. (1961). On the Characteristics of Total Institutions. In Cressey, D. R. (ed.), The Prison: Studies in Institutional Organization and Change. New York: Holt, Rinehart and Winston, pp. 15–67.Google Scholar
Goffman, E. (1963). Behavior in Public Places: Notes on the Social Organisation of Gatherings. New York: Free Press.Google Scholar
Goffman, E. (1983). The Interaction Order. American Sociological Review, 48: 1–17.CrossRefGoogle Scholar
Goleman, D. (1996). Emotional Intelligence: Why It Can Matter More than IQ. London: Bloomsbury.Google Scholar
Goodwin, C. (1981). Conversational Organisation: Interaction Between Speakers and Hearers. New York: Academic Press.Google Scholar
Goodwin, C. (1984). Notes on Story Structure and the Organisation of Participation. In Atkinson, and Heritage, (eds.) 1984, pp. 225–46.
Goodwin, C. (1994). Professional Vision. American Anthropologist, 96 (3): 606–33.CrossRefGoogle Scholar
Goodwin, C. (1995). Seeing in Depth. Social Studies of Science, 25: 237–74.CrossRefGoogle Scholar
Goodwin, C. (2000). Action and Embodiment Within Situated Human Interaction. Journal of Pragmatics, 32: 1489–1522.CrossRefGoogle Scholar
Goodwin, C. (2003). The Body in Action. In Coupland, J. and Gwyn, R. (eds.), Discourse, the Body and Identity. New York: Palgrave/Macmillan, pp. 19–42.CrossRefGoogle Scholar
Goodwin, C. and Goodwin, M. H. (1996). Seeing as Situated Activity: Formulating Planes. In Engeström, Y. and Middleton, D. (eds.), Cognition and Communication at Work. Cambridge: Cambridge University Press, pp. 61–95.CrossRefGoogle Scholar
Goodwin, D., Pope, C., Mort, M. and Smith, A. (2005). Access, Boundaries and their Effects: Legitimate Participation in Anaesthesia. Sociology of Health and Illness, 27 (6): 855–71.CrossRefGoogle ScholarPubMed
Granovetter, M. (1985). Economic Action and Social Structure: The Problem of Embeddedness. American Journal of Sociology, 91 (3): 481–510.CrossRefGoogle Scholar
Grant, D., Hardy, C., Oswick, C. and Putman, L. (2004). Organisational Discourse. London: Sage.Google Scholar
Greatbatch, D. (1988). A Turn-Taking System for British News Interviews. Language in Society, 17 (3): 401–30.CrossRefGoogle Scholar
Greatbatch, D. and Clark, T. (2002). Laughing with the Gurus. Business Strategy Review, 13 (1): 10–18.CrossRefGoogle Scholar
Greatbatch, D. and Clark, T. (2003). Displaying Group Cohesiveness: Humour and Laughter in the Public Lectures of Management Gurus. Human Relations, 56 (12): 1515–44.CrossRefGoogle Scholar
Greatbatch, D. and Clark, T. (2005). Management Speak: Why We Listen to What Management Gurus Tell Us. London: Routledge.Google Scholar
Greatbatch, D. and Dingwall, R. (1997). Argumentative Talk in Divorce Mediation Sessions. American Sociological Review, 62 (1): 151–70.CrossRefGoogle Scholar
Greatbatch, D., Hanlon, G., Goode, J., O'Cathain, A., Strangleman, T. and Luff, D. (2005). Telephone Triage, Expert Systems and Clinical Expertise. Sociology of Health and Illness, 27 (6): 802–30.CrossRefGoogle ScholarPubMed
Grimshaw, A. (1982). Sound–Image Data Records for Research on Social Interaction: Some Questions Answered. Sociological Methods and Research, 11 (2): 121–44.CrossRefGoogle Scholar
Gronn, P. (1983). Talk as the Work: The Accomplishment of School Administration. Administrative Science Quarterly, 28: 1–21.CrossRefGoogle Scholar
Handley, K., Sturdy, A., Fincham, R. and Clark, T. (2006). Within and Beyond Communities of Practice: Making Sense of Learning Through Participation, Identity and Practice. Journal of Management Studies, 43 (3): 641–53.CrossRefGoogle Scholar
Harper, R., Randall, D. and Rouncefield, M. (2000). Organisational Change and Retail Finance. London: Routledge.CrossRefGoogle Scholar
Harper, R. and Sellen, A. J. (2002). The Myth of the Paperless Office. Cambridge, MA: MIT Press.Google Scholar
Hassard, J. (1993). Ethnomethodology and Organisational Research: An Introduction. In Hassard, J. and Pym, D. (eds.), The Theory and Philosophy of Organisation. London: Routledge, pp. 97–108.Google Scholar
Have, P. ten (1999). Doing Conversation Analysis: A Practical Guide. London: Sage.Google Scholar
Heath, C. (1986). Body Movement and Speech in Medical Interaction. Cambridge: Cambridge University Press.CrossRefGoogle Scholar
Heath, C. and Hindmarsh, J. (2000). Configuring Action in Objects: From Mutual Space to Media Space. Mind, Culture and Activity, 7 (1/2): 81–104.CrossRefGoogle Scholar
Heath, C. and Hindmarsh, J. (2002). Analysing Interaction: Video, Ethnography and Situated Conduct. In May, T. (ed.), Qualitative Research in Action. London: Sage, pp. 99–121.Google Scholar
Heath, C., Hindmarsh, J. and Luff, P. (forthcoming). Video in Qualitative Research. London: Sage.
Heath, C., Jirotka, M., Luff, P. and Hindmarsh, J. (1995). Unpacking Collaboration: The Interactional Organisation of Trading in a City Dealing Room. Computer-Supported Co-operative Work, 3 (2): 147–65.CrossRefGoogle Scholar
Heath, C. and Luff, P. (2000). Technology in Action. Cambridge: Cambridge University Press.CrossRefGoogle Scholar
Heath, C. and Luff, P. (2007a). Gesture and Institutional Interaction: Figuring Bids in Auctions of Fine Art and Antiques. Gesture, 7 (2): 215–41.CrossRefGoogle Scholar
Heath, C. and Luff, P. (2007b). Ordering Competition: The Interactional Accomplishment of the Sale of Fine Art and Antiques at Auction. British Journal of Sociology, 58 (2): 63–85.CrossRefGoogle ScholarPubMed
Heath, C., Luff, P. and Svensson, M. Sanchez (2002). Overseeing Organisations: Configuring Action and Its Environment. British Journal of Sociology, 53: 181–201.CrossRefGoogle Scholar
Hepburn, A. (2003). An Introduction to Critical Social Psychology. London: Sage.Google Scholar
Hepburn, A. and Wiggins, S. (eds.) (2007a). Discursive Research in Practice: New Approaches to Psychology and Interaction. Cambridge: Cambridge University Press.CrossRef
Hepburn, A. and Wiggins, S. (2007b). Discursive Research: Themes and Debates. In Hepburn, and Wiggins, 2007a, pp. 1–28.
Heritage, J. (1984). Garfinkel and Ethnomethodology. Cambridge: Polity.Google Scholar
Heritage, J. (1997). Conversation Analysis and Institutional Talk: Analyzing Data. In Silverman, D. (ed.), Qualitative Research: Issues of Theory and Method. London: Sage, pp. 161–82.Google Scholar
Heritage, J. (2005). Cognition in Discourse. In te Molder, and Potter, (eds.) 2005, pp. 184–203.CrossRef
Heritage, J. and Greatbatch, D. (1986). Generating Applause: A Study of Rhetoric and Response at Party Political Conferences. American Journal of Sociology, 92: 110–57.CrossRefGoogle Scholar
Heritage, J. and Maynard, D. (2006). Communication in Medical Care: Interaction Between Primary Care Physicians and Patients. Cambridge: Cambridge University Press.CrossRefGoogle Scholar
Heritage, J. and Stivers, T. (1999). Online Commentary in Acute Medical Visits: A Method of Shaping Patient Expectations. Social Science and Medicine, 49: 1501–17.CrossRefGoogle ScholarPubMed
Hess, R. L., Ganesan, S. and Klein, N. M. (2007). Interactional Service Failures in a Pseudorelationship: The Role of Organisational Attributions. Journal of Retailing, 83 (1): 79–95.CrossRefGoogle Scholar
Hester, S. and Francis, D. (2000). Ethnomethodology, Conversation Analysis and Institutional Talk. Text, 20 (3): 391–413.CrossRefGoogle Scholar
Hindmarsh, J. and Heath, C. (1998). Video and the Analysis of Objects in Action. Communication and Cognition, 31 (2/3): 111–30.Google Scholar
Hindmarsh, J. and Heath, C. (2000). Sharing the Tools of the Trade: The Interactional Constitution of Workplace Objects. Journal of Contemporary Ethnography, 29 (5): 523–62.CrossRefGoogle Scholar
Hindmarsh, J. and Heath, C. (2007). Video-Based Studies of Work Practice. Sociology Compass, 1 (1): 156–73.CrossRefGoogle Scholar
Hindmarsh, J. and Pilnick, A. (2002). The Tacit Order of Teamwork: Collaboration and Embodied Conduct in Anaesthesia. Sociological Quarterly, 43 (2): 139–64.CrossRefGoogle Scholar
Hindmarsh, J. and Pilnick, A. (2007). Knowing Bodies at Work: Embodiment and Ephemeral Teamwork in Anaesthesia. Organization Studies, 28 (9): 1395–1416.CrossRefGoogle Scholar
Hindmarsh, J., Reynolds, P. and Dunne, S. (2008). Demonstrating Dentistry. Unpublished paper, King's College London.
Hindmarsh, J., Reynolds, P. and Dunne, S. (forthcoming). Exhibiting Understanding: The Body in Apprenticeship. Journal of Pragmatics.
Hobbs, P. (2004). The Role of Progress Notes in the Professional Socialization of Medical Residents. Journal of Pragmatics, 36 (9): 1579–1607.CrossRefGoogle Scholar
Housley, W. (1999). Role as an Interactional Device and Resource in Multidisciplinary Team Meetings. Sociological Research Online 4 (3), www.socresonline.org.uk/4/3/housley.html.CrossRefGoogle Scholar
Housley, W. (2000). Category Work and Knowledgeability Within Multidisciplinary Team Meetings. Text, 20: 83–107.CrossRefGoogle Scholar
Huczynski, A. (1993). Management Gurus: What Makes Them and How to Become One. London: Routledge.Google Scholar
Hughes, J. A., Randall, D. and Shapiro, D. (1992). Faltering from Ethnography to Design. In Turner, J. and Kraut, R. (eds.), Proceedings of CSCW'92 Conference on Computer-Supported Cooperative Work. New York: ACM Press, pp. 115–22.Google Scholar
Huisman, M. (2001). Decision-Making in Meetings as Talk-in-Interaction. International Studies of Management and Organization, 31(3): 69–90.CrossRefGoogle Scholar
Huse, M. (2005). Accountability and Creating Accountability: A Framework for Exploring Behavioural Perspectives of Corporate Governance. British Journal of Management, 16: 65–79.CrossRefGoogle Scholar
Iedema, R. (2007). On the Multi-modality, Materiality and Contingency of Organization Discourse. Organization Studies, 28 (6): 931–46.CrossRefGoogle Scholar
Jackson, B. (2001). Management Gurus and Management Fashions: A Dramatistic Inquiry. London: Routledge.CrossRefGoogle Scholar
Jarzabkowski, P. (2004). Strategy as Practice: Recursiveness, Adaptation and Practices in Use. Organization Studies, 25 (4): 529–60.CrossRefGoogle Scholar
Jarzabkowski, P., Balogun, J. and Seidl, D. (2007). Strategizing: The Challenge of a Practice Perspective. Human Relations, 60 (1): 5–27.CrossRefGoogle Scholar
Jefferson, G. (1978). Sequential Aspects of Storytelling in Conversation. In Schenkein, J. (ed.), Studies in the Organization of Conversational Interaction. New York: Academic Press, pp. 219–48.CrossRefGoogle Scholar
Jefferson, G. (1984a). On the Organisation of Laughter in Talk About Troubles. In Atkinson, and Heritage, 1984, pp. 346–69.
Jefferson, G. (1984b). Transcript Notation. In Atkinson, and Heritage, 1984, pp. ix–xvi.
Jefferson, G. (2004). Glossary of Transcript Symbols with an Introduction. In Lerner, G. (ed.), Conversation Analysis: Studies from the First Generation. Amsterdam and Philadelphia: John Benjamins, pp. 152–205.Google Scholar
Jefferson, G., Sacks, H. and Schegloff, E. A. (1987). Notes on Laughter in Pursuit of Intimacy. In Button, G. and Lee, J. R. E. (eds.), Talk and Social Organisation. Clevedon, UK: Multilingual Matters, pp. 152–205.Google Scholar
Johnson, G., Melin, L. and Whittington, R. (2003). Guest Editors' Introduction. Micro Strategy and Strategizing: Towards an Activity-Based View. Journal of Management Studies, 40 (1): 3–22.CrossRefGoogle Scholar
Johnson, G., Scholes, K. and Whittington, R. (2005). Exploring Corporate Strategy. London: Prentice-Hall.Google Scholar
Kendon, A. (1990). Conducting Interaction: Patterns of Behaviour in Focused Encounters. Cambridge: Cambridge University Press.Google Scholar
Kennon, T. (2006). How to Avoid ‘Just Looking’: And Other Ways to Increase Your Retail Sales. New York: Author House.Google Scholar
Keynes, J. M. (1936). The General Theory of Employment, Interest and Money. New York: Harcourt, Brace.Google Scholar
Kirshenblatt-Gimblett, B. (1975). A Parable in Context: A Social Interactional Analysis of Storytelling Performance. In Be-Amos, D. and Goldstein, K. S. (eds.), Folklore: Performance and Communication. The Hague and Paris: Mouton, pp. 105–30.Google Scholar
Klemperer, P. (2004). Auctions: Theory and Practice. Princeton: Princeton University Press.Google Scholar
Knights, D. and Morgan, G. (1991). Corporate Strategy, Organisations and Subjectivity: A Critique. Organization Studies, 12 (2): 251–73.CrossRefGoogle Scholar
Knorr Cetina, K. and Bruegger, U. (2002). Global Microstructures: The Virtual Societies of Financial Markets. American Journal of Sociology, 107 (4): 905–50.CrossRefGoogle Scholar
Krishna, V. (2002). Auction Theory. London: Academic Press.Google Scholar
Lave, J. and Wenger, E. (1991). Situated Learning: Legitimate Peripheral Participation. New York: Cambridge University Press.CrossRefGoogle Scholar
Lavin, D. and Maynard, D. (2001). Standardization vs. Rapport: Respondent Laughter and Interviewer Reaction During Telephone Surveys. American Sociological Review, 66: 453–79.CrossRefGoogle Scholar
Lawson, T. (1995). Economics and Expectations. In Drew, S. and Hillard, J. (eds.), Keynes, Knowledge and Uncertainty. Aldershot, UK: Edward Elgar, pp. 77–106.Google Scholar
Lerner, G. H. and Kitzinger, C. (2007). Introduction: Person Reference in Conversation Analytic Research. Discourse Studies, 9: 427–32.CrossRefGoogle Scholar
Levy, M. and Weitz, B. A. (1998). Retailing Management, 3rd edn. Boston: Irwin, McGraw-Hill.Google Scholar
Lilley, S. (2001). The Language of Strategy. In Westwood, R. and Linstead, S. (eds.), The Language of Organisation. London: Sage, pp. 66–88.Google Scholar
Llewellyn, N. (2004). In Search of Modernization: The Negotiation of Social Identity in Organizational Reform. Organization Studies, 25 (6): 947–68.CrossRefGoogle Scholar
Llewellyn, N. (2005). Audience Participation in Political Discourse: A Study of Political Meetings. Sociology, 39 (4): 697–716.CrossRefGoogle Scholar
Llewellyn, N. (2008). Organization in Actual Episodes of Work: Harvey Sacks and Organization Studies. Organization Studies, 29 (5): 763–91.CrossRefGoogle Scholar
Llewellyn, N. and Burrow, R. (2007). Negotiating Identities of Consumption: Insights from Conversation Analysis. In Pullen, A., Beech, N. and Sims, D. (eds.), Exploring Identity: Concepts and Methods. Basingstoke: Palgrave, pp. 302–15.Google Scholar
Llewellyn, N. and Burrow, R. (2008). Streetwise Sales and the Social Order of City Streets. British Journal of Sociology, 59 (3): 561–83.CrossRefGoogle ScholarPubMed
Luff, P., Heath, C. and Greatbatch, D. (1992). Tasks in Interaction: Paper and Screen Based Activity in Collaborative Work. In Turner, J. and Kraut, R. (eds.), Proceedings of CSCW' 92 Conference on Computer-Supported Cooperative Work. New York: ACM Press, pp. 163–70.Google Scholar
Luff, P., Hindmarsh, J. and Heath, C. (eds.) (2000). Workplace Studies: Recovering Work Practice and Informing System Design. Cambridge: Cambridge University Press.CrossRefGoogle Scholar
Lynch, M. (1993). Scientific Practice and Ordinary Action: Ethnomethodology and Social Studies of Science. New York: Cambridge University Press.Google Scholar
MacBeth, D. (2000). On an Actual Apparatus for Conceptual Change. Science Education, 84 (2): 228–64.3.0.CO;2-3>CrossRefGoogle Scholar
Maitlis, S. (2005). The Social Processes of Organisational Sense Making. Academy of Management Journal, 48: 21–49.CrossRefGoogle Scholar
Mangham, I. L. and Pye, A. (1991). The Doing of Managing. Oxford: Basil Blackwell.Google Scholar
Martin, J., Feldman, M. S., Hatch, M. J. and Sitkin, S. B. (1983). The Uniqueness Paradox in Organisational Stories. Administrative Science Quarterly, 28: 438–53.CrossRefGoogle Scholar
Martin, J. and Powers, M. E. (1983). Truth or Corporate Propaganda: The Value of a Good War Story. In Pondy, L. R., Frost, P. J., Morgan, G. and Dandridge, T. C. (eds.), Organizational Symbolism. Greenwich, CT: JAI Press, pp. 93–107.Google Scholar
Maynard, D. W. (1988). Language, Interaction, and Social Problems. Social Problems, 35: 101–24.CrossRefGoogle Scholar
Maynard, D. W. (1991). Interaction and Asymmetry in Clinical Discourse. American Journal of Sociology, 97: 448–95.CrossRefGoogle Scholar
Maynard, D. and Schaeffer, N. C. (2002). Standardization and Its Discontents: Standardization, Interaction, and the Survey Interview. In Maynard, D. W., Houtkoop-Steenstra, H., Schaeffer, N. C. and Zouwen, J. (eds.), Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview. New York: Wiley, pp. 3–46.Google Scholar
Mazeland, H. (2004). Responding to the Double Implication of Telemarketers' Opinion Queries. Discourse Studies, 6 (1): 95–115.CrossRefGoogle Scholar
McConkie, M. L. and Boss, W. R. (1986). Organisational Stories: One Means of Moving the Informal Organisation During Change Efforts. Public Administration Quarterly, 10: 189–205.Google Scholar
McDonald, T. and Hakel, M. D. (1985). Effects of Applicant Race, Sex, Suitability, and Answers on Interviewer's Questioning Strategy and Ratings. Personnel Psychology, 38 (2): 321–34.CrossRefGoogle Scholar
McGoldrick, P. J. (1990). Retail Marketing. London: McGraw-Hill.Google Scholar
McHoul, A. W. (1978). The Organisation of Turns at Formal Talk in the Classroom. Language in Society, 7: 183–213.CrossRefGoogle Scholar
Meehan, A. (1986). For the Record: Organizational and Interactional Practices for Producing Police Records on Juveniles. Ph.D dissertation, Department of Sociology, Boston University.
Mehan, H. (1979). Learning Lessons. Cambridge, MA: Harvard University Press.CrossRefGoogle Scholar
Menzes, F. M. and Monteiro, P. K. (2005). An Introduction to Auction Theory. Oxford: Oxford University Press.Google Scholar
Meriläinen, S., Tienari, J., Thomas, R. and Davies, A. (2004). Management Consultant Talk: A Cross-Cultural Comparison of Normalizing Discourse and Resistance. Organization, 11 (4): 539–64.CrossRefGoogle Scholar
Meyer, J. and Rowan, B. (1977). Institutionalized Organisations: Formal Structures as Myth and Ceremony. American Journal of Sociology, 83: 340–63.CrossRefGoogle Scholar
Miles, M. B. (1979). Qualitative Data as an Attractive Nuisance: The Problem of Analysis. Administrative Science Quarterly, 24 (4): 590–601.CrossRefGoogle Scholar
Miller, D. (2002). Turning Callon the Right Way Up. Economy and Society, 31 (2): 218–33.CrossRefGoogle Scholar
Mintzberg, H., Ahlstrand, B. and Lampel, J. (2002). Strategy Safari. London: Prentice-Hall.Google Scholar
Mirivel, J. and Tracy, K. (2005). Premeeting Talk: An Organisationally Crucial Form of Talk. Research on Language and Social Interaction, 38 (1): 1–34.CrossRefGoogle Scholar
Moeran, B. (2007). A Dedicated Storytelling Organisation: Advertising Talk in Japan. Human Organization, 66 (2): 160–70.CrossRefGoogle Scholar
Moore, R. J. (2008). When Names Fail: Referential Practice in Face-to-Face Service Encounters. Language in Society, 37 (3): 385–413.CrossRefGoogle Scholar
Moore, R. J. and Maynard, D. (2002). Achieving Understanding in the Standardized Survey Interview: Repair Sequences. In Maynard, D. W., Houtkoop-Steenstra, H., Schaeffer, N. C., and Zouwen, J. (eds.), Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview. New York: Wiley, pp. 281–312.Google Scholar
Mulkay, M., Clark, C. and Pinch, T. (1993). Laughter and the Profit Motive: The Use of Humor in a Photographic Shop. Humor, 6 (2): 163–93.CrossRefGoogle Scholar
Mulkay, M. and Howe, G. (1994). Laughter for Sale. Sociological Review, 42 (3): 481–500.CrossRefGoogle Scholar
Mumby, D. (1987). The Political Function of Narrative in Organisations. Communication Monographs, 54: 113–27.CrossRefGoogle Scholar
Nicolini, D. (2007). Stretching Out and Expanding Work Practices in Time and Space: The Case of Telemedicine. Human Relations, 60 (6): 889–920.CrossRefGoogle Scholar
Nicolini, D., Gherardi, S. and Yanow, D. (eds.) (2003). Knowing in Organisations: A Practice-Based Approach. Armonk, NY: M. E. Sharpe.
Orr, J. (1996). Talking About Machines: An Ethnography of a Modern Job. Ithaca: Cornell University Press.Google Scholar
Osborne, D. and Gaebler, T. (1992). Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector. Reading, MA: Addison-Wesley.Google Scholar
Pilnick, A., Hindmarsh, J. and Gill, V. (eds.) (2009). Communication in Healthcare Settings: Policy, Participation and New Technologies. London: Blackwell.
Pinch, T. and Clark, C. (1986). The Hard Sell: ‘Patter-Merchanting’ and the Strategic (Re)Production and Local Management of Economic Reasoning in the Sales Routines of Market Pitchers. Sociology, 20 (2): 169–91.CrossRefGoogle Scholar
Pollio, H. R., Mers, R. and Lucchesi, W. (1972). Humor, Laughter, and Smiling: Some Preliminary Observations on Funny Behaviors. In Goldstein, J. H. and McGhee, P. E. (eds.), The Psychology of Humor. New York and London: Academic Press, pp. 211–39.CrossRefGoogle Scholar
Potter, J. (1996). Representing Reality: Discourse, Rhetoric and Social Construction. London: Sage.CrossRefGoogle Scholar
Potter, J. and Hepburn, A. (2003). I'm a Bit Concerned: Early Actions and Psychological Constructions in a Child Protection Helpline. Research on Language and Social Interaction, 36: 197–240.CrossRefGoogle Scholar
Potter, J. and Hepburn, A. (2007). Chairing Democracy: Psychology, Time and Negotiating the Institution. In Tracy, McDaniel and Gronbeck, (eds.) 2007, pp. 176–204.
Potter, J. and Puchta, C. (2007). Mind, Mousse and Moderation. In Hepburn and Wiggins 2007a, pp. 104–203.CrossRef
Potter, J. and te Molder, H. (2005). Talking Cognition: Mapping and Making the Terrain. In te Molder, and Potter, (eds.) 2005, pp. 1–54.CrossRef
Potter, J. and Wetherell, M. (1987). Discourse and Social Psychology. London: Sage.Google Scholar
Potter, J., Wetherell, M. and Chitty, A. (1991). Quantification Rhetoric: Cancer on Television. Discourse and Society, 2: 333–65.CrossRefGoogle Scholar
Puchta, C. and Potter, J. (2004). Focus Group Practice. London: Sage.CrossRefGoogle Scholar
Pye, A. and Pettigrew, A. (2005). Studying Board context, Process and Dynamics: Some Challenges for the Future. British Journal of Management, 16: 27–38.CrossRefGoogle Scholar
Rawls, A. (2008). Harold Garfinkel, Ethnomethodology and Workplace Studies. Organization Studies, 29 (5): 701–32.CrossRefGoogle Scholar
Raymond, G. (2006). Questions at Work: Yes/No Type Interrogatives in Institutional Contexts. In Drew, P., Raymond, G. and Weinberg, D. (eds.), Talk and Interaction in Social Research Methods. London: Sage, pp. 115–34.Google Scholar
Reitlinger, G. (1982). The Economics of Taste, vol. II, The Rise and Fall of Picture Prices 1760–1960. New York: Hacker Art Books.Google Scholar
Rendle-Short, J. (2006). The Academic Presentation: Situated Talk in Action. Aldershot, UK: Ashgate.Google Scholar
Ritzer, G. (1998). The McDonaldization Thesis: Explorations and Extensions. Thousand Oaks, CA: Sage.Google Scholar
Ritzer, G. and Stillman, T. (2001). From Person to System Oriented Service. In Sturdy, A., Grugulis, I. and Willmott, H. (eds.), Customer Service: Empowerment and Entrapment. London: Palgrave, pp. 102–16.Google Scholar
Roberts, J. (2006). Limits to Communities of Practice. Journal of Management Studies, 43 (3): 623–39.CrossRefGoogle Scholar
Robinson, J. D. (1998). Getting Down to Business: Talk, Gaze and Body Orientation During Openings of Doctor–Patient Consultations. Human Communications Research, 25: 98–124.CrossRefGoogle Scholar
Rogers, L. (1988). Retail Selling: A Practical Guide for Sales Staff. London: Kogan Page.Google Scholar
Rosenthal, P. and Peccei, R. (2007). The Work You Want, The Help You Need: Constructing the Customer in Jobcentre Plus. Organization, 14 (2): 201–23.CrossRefGoogle Scholar
Roy, Donald, F. (1960). Banana Time: Job Satisfaction and Informal Interaction. Human Organization, 18: 156–68.Google Scholar
Sacks, H. (1972). Notes on the Police Assessment of Moral Character. In Sudnow, D. N. (ed.), Studies in Social Interaction. New York: Free Press, pp. 45–65.Google Scholar
Sacks, H. (1974). On the Analyzability of Stories by Children. In Gumperz, J. J. and Hymes, D. (eds.), Directions in Sociolinguistics: The Ethnography of Communication. New York: Rinehart & Winston, pp. 325–45.Google Scholar
Sacks, H. (1984). Notes on Methodology. In Atkinson, and Heritage, (eds.) 1984, pp. 21–7.
Sacks, H. (1992). Lectures on Conversation, 2 vols. Edited by Jefferson, G. with an introduction by Schegloff, E. A.. Oxford: Basil Blackwell.Google Scholar
Sacks, H., Schegloff, E. A. and Jefferson, G. (1974). A Simplest Systematics for the Organisation of Turn-Taking for Conversation. Language, 50 (4): 696–735.CrossRefGoogle Scholar
Samra-Fredericks, D. (1996). The Interpersonal Management of Competing Relationalities: A Critical Ethnography of Board–Level Competence for ‘Doing’ Strategy as Spoken in the ‘Face’ of Change. Unpublished Ph.D., Brunel University.
Samra-Fredericks, D. (2003a). A Proposal for Developing a Critical Pedagogy in Management from Researching Organisational Members' Everyday Practice. Management Learning, 34 (3): 291–312.CrossRefGoogle Scholar
Samra-Fredericks, D. (2003b). Strategizing as Lived Experience and Strategists' Everyday Efforts to Shape Strategic Direction. Journal of Management Studies, 40 (1): 141–74.CrossRefGoogle Scholar
Samra-Fredericks, D. (2004a). Talk-in-Interaction/Conversation Analysis. In Cassell, C. and Symon, G. (eds.), Essential Guide to Qualitative Methods in Organizational Research. London: Sage, pp. 214–27.CrossRefGoogle Scholar
Samra-Fredericks, D. (2004b). Understanding the Production of ‘Strategy’ and ‘Organisation’ Through Talk Amongst Managerial Elites. Culture and Organisation, 10 (2): 125–41.CrossRefGoogle Scholar
Samra-Fredericks, D. (2005a). Strategic Practice, ‘Discourse’ and the Everyday Interactional Constitution of ‘Power Effects’. Organization, 12: 803–41.CrossRefGoogle Scholar
Samra-Fredericks, D. (2005b). Understanding Our World as It Happens. Paper presented to the 1st Organisation Studies workshop, Greece.
Samra-Fredericks, D. (2007). Me and My Shadow and Our Dance of Reflexivity. Paper presented at European Group for Organisation Studies Conference, Austria, July.
Samra-Fredericks, D. and Bargiela-Chiappini, F. (2008). Introduction to the Symposium on the Foundations of Organising: The Contribution from Garfinkel, Goffman and Sacks. Organization Studies, 29 (5): 653–75.CrossRefGoogle Scholar
Schatzki, T. (2005). The Site of Organizations. Organization Studies, 26 (3): 465–84.CrossRefGoogle Scholar
Schatzki, T. R., Cetina, K. Knorr and Savigny, E. (2001). The Practice Turn in Contemporary Theory. London: Routledge.Google Scholar
Schegloff, E. A. (1979). The Relevance of Repair to Syntax-for-Conversation. In Givon, T. (ed.), Syntax and Semantics XII: Discourse and Syntax. New York: Academic Press, pp. 261–86.Google Scholar
Schegloff, E. A. (1991). Reflections on Talk and Social Structure. In Boden, and Zimmerman, 1991b, pp. 44–70.
Schegloff, E. A. (1993). Reflections on Quantification in the Study of Conversation. Research on Language and Social Interaction, 26 (1): 99–128.CrossRefGoogle Scholar
Schegloff, E. A. (1997). Whose text? Whose context?Discourse and Society, 8: 165–87.CrossRefGoogle Scholar
Schegloff, E. A. (1998a). Body Torque. Social Research, 65 (3): 535–96.Google Scholar
Schegloff, E. A. (1998b). Reply to Wetherell. Discourse and Society, 9: 413–16.CrossRefGoogle Scholar
Schegloff, E. A. (1999). Discourse, Pragmatics, Conversation Analysis. Discourse and Society, 11 (4): 405–35.CrossRefGoogle Scholar
Schegloff, E. A. (2006). A Tutorial on Membership Categorization. Journal of Pragmatics, 39: 462–82.CrossRefGoogle Scholar
Schegloff, E. A. (2007). Sequence Organisation in Interaction, vol. I, A Primer in Conversation Analysis. Cambridge: Cambridge University Press.CrossRefGoogle Scholar
Schegloff, E. A. and Sacks, H. (1973). Opening Up Closings. Semiotica, 8: 289–327.CrossRefGoogle Scholar
Scott, W. R. (1981). Organisations: Rational, Natural, and Open Systems. Upper Saddle River, NJ: Prentice-Hall.Google Scholar
Sharrock, W. and Button, G. (1991). The Social Actor: Social Action in Real Time. In Button, (ed.) 1991, pp. 137–75.CrossRef
Sheets-Johnstone, M. (2000). Kinetic Tactile-Kinesthetic Bodies: Ontogenetical Foundations of Apprenticeship Learning. Human Studies, 23: 343–70.CrossRefGoogle Scholar
Shor, R. E. (1978). The Production and Judgement of Smile Magnitude. Journal of General Psychology, 98: 79–96.CrossRefGoogle Scholar
Silverman, D. (1997a). The Discourses of Counseling: HIV Counseling as Social Interaction. London: Sage.Google Scholar
Silverman, D. (1997b). Studying Organisational Interaction: Ethnomethodology's Contribution to the New Institutionalism. Administrative Theory and Praxis, 19 (2): 178–95.Google Scholar
Silverman, D. (2001). The Construction of ‘Delicate’ Objects in Counselling. In Wetherell, M., Taylor, S. and Yates, S. J. (eds.), Discourse Theory and Practice: A Reader. London: Sage, pp. 119–37.Google Scholar
Silverman, D. and Jones, J. (1973). Getting In: The Managed Accomplishment of ‘Correct’ Selection Outcomes. In Child, J. (ed.), Man and Organisation: The Search for Explanation and Social Relevance. London: George Allen and Unwin, pp. 63–106.Google Scholar
Sinclair, J. and Coulthard, M. (1975). Towards an Analysis of Discourse. Oxford: Oxford University Press.Google Scholar
Smart, G. (1999). Storytelling in a Central Bank: The Role of Narrative in the Creation and Use of Specialized Economic Knowledge. Journal of Business and Technical Communication, 13 (3): 249–73.CrossRefGoogle Scholar
Smith, C. W. (1990). Auctions: The Social Construction of Value. Berkeley: University of California Press.Google Scholar
Smith, C. W. (1991). Comment on Siegelman's Review of Auctions. American Journal of Sociology, 96 (6): 1539–41.CrossRefGoogle Scholar
Smith, D. E. (1990). Texts, Facts, and Femininity: Exploring the Relations of Ruling. New York: Routledge.CrossRefGoogle Scholar
Smith, D. E. (1996). Telling the Truth after Postmodernism. Symbolic Interaction, 19 (3): 171–202.CrossRefGoogle Scholar
Smith, D. E. and Whalen, J. (1997). Texts in Action. Unpublished paper, Institute for Research on Learning, Menlo Park, CA.
Snyder, M. and Swann, W. B. (1976). When Actions Reflect Attitudes: The Politics Of Impression Management. Journal of Personality and Social Psychology, 34 (5): 1034–42.CrossRefGoogle Scholar
Solomon, M. R., Surprenant, C., Czepiel, J. A. and Gutman, E. G. (1985). A Role Theory Perspective on Dyadic Interactions: The Service Encounter. Journal of Marketing, 49 (1): 99–111.CrossRefGoogle Scholar
Speer, S. A. and Hutchby, I. (2003). From Ethics to Analytics. Aspects of Participants: Orientations to the Presence and Relevance of Recording Devices. Sociology, 37: 315–37.CrossRefGoogle Scholar
Stinchcombe, A. L. (1990). Work and the Sociology of Everyday Life. In Erikson, K. and Vallas, S. P. (eds.), The Nature of Work. New Haven, CT: Yale University Press, pp. 99–116.CrossRefGoogle Scholar
Strati, A. (2003). Knowing in Practice: Aesthetic Understanding and Tacit Knowledge. In Nicolini, , Gherardi, and Yanow, (eds.) 2003, pp. 53–85.
Strauss, A. (1985). Work and the Division of Labor. Sociological Quarterly, 26 (1): 1–19.CrossRefGoogle Scholar
Sturdy, A. (1998). Customer Care in a Customer Society: Smiling and Sometimes Meaning It?Organization, 5 (1): 27–53.CrossRefGoogle Scholar
Suchman, L. (1987). Plans and Situated Actions: The Problem of Human–Machine Interaction. Cambridge: Cambridge University Press.Google Scholar
Suchman, L. (1997). Centers of Coordination: A Case and Some Themes. In Resnick, L. B., Säljö, R, Pontecorvo, C. and Burge, B. (eds.), Discourse, Tools, and Reasoning: Essays on Situated Cognition. Berlin: Springer-Verlag, pp. 41–62.CrossRefGoogle Scholar
Suchman, L. (2000). Making a Case: Knowledge and Routine Work in Document Production. In Luff, , Hindmarsh, and Heath, (eds.) 2000, pp. 29–45.CrossRef
Suchman, L. (2005). Affiliative Objects. Organization, 12 (3): 379–99.CrossRefGoogle Scholar
Suchman, L. and Jordan, B. (1990). Interactional Troubles in Face-to-Face Survey Interviews. Journal of the American Statistical Association, 85: 232–41.CrossRefGoogle Scholar
Suchman, L. and Whalen, J. (1994). Standardizing Local Events and Localizing Standard Forms. Paper presented at the Annual Meetings of the Society for Social Studies of Science. New Orleans, LA.
Swedberg, R. (1997). New Economic Sociology: What Has Been Accomplished, What Is Ahead?Acta Sociologica, 40: 161–82.CrossRefGoogle Scholar
Tartter, V. C. (1989). Happy Talk: Perceptual and Acoustic Effects of Smiling on Speech. Perception and Psychophysics, 27: 24–7.CrossRefGoogle Scholar
Taylor, S. S., Fisher, D. and Dufresne, R. L. (2002). The Aesthetics of Management Storytelling: A Key to Organisational Learning. Management Learning, 33 (3): 313–30.CrossRefGoogle Scholar
te Molder, H. and Potter, J. (eds.) (2005). Conversation and Cognition. Cambridge: Cambridge University Press.CrossRef
Townley, B. (1993). Foucault, Power/Knowledge and Its Relevance for Human Resource Management. Academy of Management Review, 18 (3): 518–45.CrossRefGoogle Scholar
Tracy, K, McDaniel, J. P. and Gronbeck, B. E. (eds.) (2007). The Prettier Doll: Rhetoric, Discourse and Ordinary Democracy. Tuscaloosa: University of Alabama Press.
Trowler, P. (2001). Captured by the Discourse? The Socially Constitutive Power of New Higher Education Discourse in the UK. Organization, 8 (2): 183–201.CrossRefGoogle Scholar
Tullar, W. L. (1989). Relational Control in the Employment Interview. Journal of Applied Psychology, 74 (6): 971–77.CrossRefGoogle Scholar
Turner, R. (ed.) (1974a). Ethnomethodology: Selected Readings. Harmondsworth: Penguin Books.
Turner, R. (1974b). Words, Utterances and Activities. In Turner, 1974a, pp. 197–215.
Underhill, P. (1999). Why We Buy: The Science of Shopping. New York: Simon & Schuster.Google Scholar
Uzzi, B. (1997). Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness. Administrative Science Quarterly, 42: 35–67.CrossRefGoogle Scholar
Maanen, J. and Barley, S. (1984). Occupational Communities: Culture and Control in Organisations. Research in Organisational Behavior, 6: 287–365.Google Scholar
Vinkhuyzen, E. and Szymanski, M. H. (2004). Would You Like to Do It Yourself? Service Requests and Their Non-Granting Responses. In Richards, K. and Seedhouse, O. (eds.), Applying Conversation Analysis. London: Palgrave Macmillan, pp. 91–106.Google Scholar
Walker, E. (1995). Making a Bid for Change: Formulations in Union/Management Negotiations. In Firth, A. (ed.), The discourse of negotiation. Oxford: Pergamon, pp. 101–40.CrossRefGoogle Scholar
Watson, D. R. (1990). Some Features of the Elicitation of Confessions in Murder Interrogations. In Psathas, G. (ed.), Interactional Competence. Washington, DC: University Press of America, pp. 263–96.Google Scholar
Watson, D. R. (1997). Ethnomethodology and Textual Analysis. In Silverman, D. (ed.), Qualitative Research: Theory, Method and Practice. London: Sage, pp. 80–98.Google Scholar
Watson, T. (1995). Sociology of Work and Industry. London: Routledge.Google Scholar
Weber, M. (1948). From Max Weber: Essays in Sociology. Edited by Gerth, H. H. and Mills, C. Wright. London: Routledge and Kegan Paul.Google Scholar
Weber, M. (1978). Economy and Society, 2 vols. Los Angeles: University of California Press.Google Scholar
Weick, K. (1979). The Social Psychology of Organising. Reading, MA: Addison Wesley.Google Scholar
Weick, K. (1993). The Collapse of Sense Making in Organisations: The Mann Gulch Disaster. Administrative Science Quarterly, 38: 628–52.CrossRefGoogle Scholar
Weick, K. (1995). Sensemaking in Organisations. London: Sage.Google Scholar
Wenger, E. (1998). Communities of Practice: Learning, Meaning and Identity. New York: Cambridge University Press.CrossRefGoogle Scholar
Wetherell, M. (1998). Positioning and Interpretative Repertoires: Conversation Analysis and Post-Structuralism in Dialogue. Discourse and Society, 9: 387–412.CrossRefGoogle Scholar
Wetherell, M. and Potter, J. (1992). Mapping the Language of Racism: Discourse and the Legitimation of Exploitation. London: Harvester.Google Scholar
Whalen, J. (1995). A Technology of Order Production: Computer-Aided Dispatch in Public Safety Communications. In ten Have, P. and Psathas, G. (eds.), Situated Order: Studies in the Social Organisation of Talk and Embodied Activities. Washington, DC: University Press of America, pp. 187–230.Google Scholar
Whalen, J. (1997). Making Standardization Visible. Unpublished paper, Palo Alto Research Center, Palo Alto, CA.
Whalen, J., Whalen, M. and Henderson, K. (2002). Improvisational Choreography in Teleservice Work. British Journal of Sociology, 53: 239–59.CrossRefGoogle ScholarPubMed
Whalen, J., Zimmerman, D. and Whalen, M. (1988). When Words Fail: A Single Case Analysis. Social Problems, 35 (4): 335–62.CrossRefGoogle Scholar
Whalen, M. R. and Zimmerman, D. H. (1987). Sequential and Institutional Context in Calls for Help. Social Psychology Quarterly, 50: 172–85.CrossRefGoogle Scholar
White, H. (1981). Where Do Markets Come from?American Journal of Sociology, 87: 517–57.CrossRefGoogle Scholar
Whittington, R. (2006). Completing the Practice Turn in Strategy Research. Organization Studies, 27 (5): 613–34.CrossRefGoogle Scholar
Wieder, D. L. (1974a). Language and Social Reality. The Hague: Mouton.CrossRefGoogle Scholar
Wieder, D. L. (1974b). Telling the Code. In Turner, 1974a, pp. 144–72.
Wilkins, A. (1983). Organisational Stories as Symbols Which Control the Organisation. In Pondy, L., Frost, P., Morgan, G. and Dandridge, T. (eds.), Organizational Symbolism. Greenwich, CT: JAI Press, pp. 81–92.Google Scholar
Wilkins, A. (1984). The Creation of Company Cultures: The Role of Stories and Human Resource Systems. Human Resource Management, 23: 41–60.CrossRefGoogle Scholar
Willis, P. (1978). Learning to Labour. Aldershot, UK: Ashgate.Google Scholar
Willmott, H. (2005). Theorizing Contemporary Control: Some Post-Structuralist Responses to Some Critical Realist Questions. Organisation, 12 (5): 747–80.Google Scholar
Wittgenstein, L. (1953). Philosophical Investigations. Oxford: Blackwell.Google Scholar
Woodilla, J. (1999). Workplace Conversations: The Text of Organising. In Grant, D., Keenoy, T. and Oswick, C. (eds.), Discourse and Organisation. London: Sage, pp. 31–50.Google Scholar
Woolgar, S. (2004). Marketing Ideas. Economy and Society, 33 (4): 448–62.CrossRefGoogle Scholar
Wray-Bliss, E. (2001). Representing Customer Service: Telephones and Texts. In Sturdy, A., Grugulis, I. and Willmott, H (eds.), Customer Service: Empowerment and Entrapment. London: Palgrave, pp. 38–59.Google Scholar
Zimmerman, D. (1971a). The Practicalities of Rule Use. In Douglas, J. (ed.), Understanding Everyday Life. London: Routledge, pp. 221–38.Google Scholar
Zimmerman, D. (1971b). Record Keeping and the In-Take Process in a Public Welfare Bureaucracy. In Wheeler, S. (ed.), On Record: Files and Dossiers in American Life. New York: Russell Sage, pp. 319–54.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure [email protected] is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

  • List of references
  • Edited by Nick Llewellyn, University of Warwick, Jon Hindmarsh, King's College London
  • Book: Organisation, Interaction and Practice
  • Online publication: 20 May 2010
  • Chapter DOI: https://doi.org/10.1017/CBO9780511676512.012
Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

  • List of references
  • Edited by Nick Llewellyn, University of Warwick, Jon Hindmarsh, King's College London
  • Book: Organisation, Interaction and Practice
  • Online publication: 20 May 2010
  • Chapter DOI: https://doi.org/10.1017/CBO9780511676512.012
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • List of references
  • Edited by Nick Llewellyn, University of Warwick, Jon Hindmarsh, King's College London
  • Book: Organisation, Interaction and Practice
  • Online publication: 20 May 2010
  • Chapter DOI: https://doi.org/10.1017/CBO9780511676512.012
Available formats
×