This paper builds on ethnographic fieldwork in Belgian welfare administrations to identify daily practices of resistance among Belgian ‘welfare bureaucrats’ who interrogate the new welfare and immigration law reforms that further restrict migrants’ access to social assistance. The contestation strategies are used to circumvent and sometimes break the formal and informal policy guidelines while still allowing them to perform and remain loyal to the state and to higher principles such as a commitment to the fundamental right to human dignity. Three main contestation strategies are identified: failing to provide certain services to demonstrate the absurdity of certain guidelines, writing reports against the administration and in favour of the user, and encouraging litigation against the federal agencies that employ them. These strategies show Belgian welfare workers’ commitment to providing a form of public service that aligns with their professional ethos rather than enforcing specific government policies.

How is policy implementation affected by increased polarisation and extreme shifts in politics? In order to address this question, the paper focuses on frontline workers’ (street-level bureaucrats’) interpretations of political shifts and how these are then translated into practice. Building on ethnographic fieldwork conducted among social workers in Northeast Brazil, the paper proposes a theoretical framework for analysing the influence of political landscapes on policy implementation by foregrounding the political processes in which these agents play a critical role. Drawing on empirical data, the paper proposes ideal types of possible outcomes of translation practices – counterbalance, collaboration, resistance – that function as a guiding framework for future research.