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1 results

  • Partnership and Personalisation in Personal Care: Conflicts and Compromises

  • Kirstein Rummery, Julia Lawrence, Siabhainn Russell
  • Journal:
    Social Policy and Society / Volume 22 / Issue 1 / January 2023
    Published online by Cambridge University Press:
    26 August 2022, pp. 187-204
    Print publication:
    January 2023
    • Article
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  • Background:

    Personalisation in social care services has become a feature of the delivery of long-term care for disabled people in many developed welfare states.

    Aim:

    Scotland has used the devolution of health and social care powers to develop a personalisation scheme (known as ‘Self-directed Support’). The authors apply a theoretical and empirical framework to understand the experience of contemporary disabled users of personalised services.

    Methods:

    The authors use a Scottish data set of six focus groups and a survey of 126 disabled people and family carers.

    Results:

    The data showed that flexible funding and the ability to provide services that cross agency boundaries were instrumental in moving towards equitable outcomes.

    Conclusions:

    Although there are clear policy and practice barriers to inter-agency working in personalised care services, the evidence suggests that it is worth investing in overcoming these barriers for disabled people and family carers.