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1 results

  • 36 - Consumer and Marketer Intelligence

  • from Part VI - Kinds of Intelligence
  • Edited by Robert J. Sternberg, Cornell University, New York
  • Book:
    The Cambridge Handbook of Intelligence
    Published online:
    13 December 2019
    Print publication:
    16 January 2020, pp 871-890

  • Summary

    We suggest that consumer and marketer intelligence is, in its essence, practical. It is derived from adapting to, selecting, and shaping external environments. We review research relating to marketers’ and consumers’ strategies for interacting, intelligently, with their environments. On adapting, illustratively we point to a trend toward more fine-tuned adaptations in marketing communication, enabled by the large amount of information consumers are leaving online. On selection, illustratively we report research relating to customer relationship management: “big data” has enabled more informed, consequently more intelligent, customer selection by marketers. On shaping, illustratively we describe research relating to online customer reviews and the sea change it has had on the retail environment. Taking perspective, we opine that while adapting, shaping, and selection intelligence enable important, immediate outcomes, wisdom is needed, in addition, to achieve longer-term outcomes. A quintessential longer-term outcome for marketers is brand equity and for consumers is psychological well-being.