This hermeneutic phenomenological study provided insight into the experiences of family members of residents diagnosed with mild to moderate dementia who were relocated from institutional-based care to a unique assisted-living environment. Semi-structured interviews were conducted with 10 family members, and six themes emerged: (a) ongoing communication, (b) relief and contentment, (c) meaningful activities, (d) enhanced environment, (e) improved functioning, and (f) engaged staff. These findings have significant implications for care delivery and future program planning in caring for residents with special needs. Above all, we can conclude that client-centered care results in positive outcomes for residents and family members.
