Search

Introduction

Practice-based performance measurement is fundamental for improvement and accountability in primary care. Traditional performance measurement of the patient’s experience is often too costly and cumbersome for most practices.

Objective/Methods

This scoping review explores the literature on the use of interactive voice response (IVR) telephone surveys to identify lessons for its use for collecting data on patient-reported outcome measures at the primary care practice level.

Results

The literature suggests IVR could potentially increase the capacity to reach more representative patient samples and those traditionally most difficult to engage. There is potential for long-term cost effectiveness and significant decrease of the burden on practices involved in collecting patient survey data. Challenges such as low response rates, mode effects, high initial set-up costs and maintenance fees, are also reported and require careful attention.

Conclusion

This review suggests IVR may be a feasible alternative to traditional patient data collection methods, which should be further explored.

Search Results

Refine search

Refine search

Actions for selected content:

1 results

A scoping review to explore the suitability of interactive voice response to conduct automated performance measurement of the patient’s experience in primary care

Search Results

Refine search

Refine search

Actions for selected content:

Save Search

1 results

A scoping review to explore the suitability of interactive voice response to conduct automated performance measurement of the patient’s experience in primary care