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Gonzalez and Widner reflect on the intellectual history of a science of delivery and adaptive management, two interlinked approaches to improving public services, and the use of case studies to move these endeavors forward. They emphasize the ways in which case studies have become salient tools for frontline staff whose everyday work is trying to solve complex development challenges, especially those pertaining to the implementation of policies and projects, and how, in turn, case studies are informing a broader turn to explaining outcome variation and identifying strategies for responding to complex challenges and ultimately seeking to enhance development effectiveness. The chapter discusses seven qualities that make a case useful to practitioners and then offers reflections on how to use cases in a group context to elucidate core ideas and spark innovation.
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