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1 results

  • 8 - Moving Money

  • Edited by Barbara Fox, University of Colorado Boulder, Lorenza Mondada, University of Basel, Marja-Leena Sorjonen, University of Helsinki
  • Book:
    Encounters at the Counter
    Published online:
    19 January 2023
    Print publication:
    26 January 2023, pp 255-278

  • Summary

    A shop encounter is normatively closed when payment is made. This paper analyzes the ways in which the physical presence of money (whether as cash, or bank card) shapes the payment phase of the interaction at kiosks in Finland. This study demonstrates that customers orient to payment from the very beginning of the interaction and work to prepare their money and to make it observable to the seller from early on. Moreover, if the customer has made their money observable prior to the price announcement by the seller, the payment phase moves quickly and smoothly to completion. If, on the other hand, the money has not been made observable early in the interaction, payment can be delayed. Conversely, customers can put their money on the seller’s side of the counter before payment has been made relevant; in such cases, the seller adjusts his or her actions to speed up the interaction so that the payment phase arrives earlier than is typical. Thus, through money, especially displays of it early in the interaction, customers show their orientation to progressivity.