For the M[X]/G/1 queueing model with a general exhaustive-service vacation policy, it has been proved that the Laplace-Stieltjes transform (LST) of the steady-state distribution function of the waiting time of a customer arriving while the server is active is the product of the corresponding LST in the bulk arrival model with unremovable server and another LST. The expression given for the latter, however, is valid only under the assumption that the number of groups arriving in an inactive phase is independent of the sizes of the groups. We here give an expression which holds in the general case. For the N-policy case, we also give an expression for the LST of the steady-state distribution function of the waiting time of a customer arriving while the server is inactive.

We consider a single-server infinite-capacity queueing sysem with Poisson arrivals of customer groups of random size and a general service time distribution, the server of which applies a general exhaustive service vacation policy. We are concerned with the steady-state distribution of the actual waiting time of a customer arriving while the server is active.