This paper presents key models and concepts developed in psychology which help to understand the role of human factors in complex systems. It aims to explain their significance for anyone who wants to analyze the role of human factors in maritime accidents. Reason (1990, 1997, 2000) makes a crucial distinction between “active failures” that are made by first-line operators (captain, officers or members of a crew) and “latent failures” that are deeper causes and upstream factors concerning people who are at a distance from the accident. In agreement with this theoretical framework, this paper proposes examining the role of human factors in maritime accidents at three different levels: i) the level of individual – and namely cognitive – factors of first-line operators, ii) the level of social – and namely interpersonal – factors and iii) the level of systemic or organizational factors which correspond to “latent failures”. For each level, the main and recent contributions of the human and social sciences are presented and then used to analyze an emblematic accident.
