This paper demonstrates that, when in heavy traffic, the quasi-stationary distribution of the virtual waiting time process of both the M/G/1 and GI/M/1 queues as well as the quasi-stationary distribution of the waiting times {Wn} of the M/G/1 queue can be approximated by the same gamma distribution. What characterises this approximating gamma distribution are the first two moments of the service time and inter-arrival time distributions only. A similar approximating behaviour is demonstrated for the queue size process.
