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APPROXIMATE DYNAMIC PROGRAMMING TECHNIQUES FOR THE CONTROL OF TIME-VARYING QUEUING SYSTEMS APPLIED TO CALL CENTERS WITH ABANDONMENTS AND RETRIALS
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- Journal:
- Probability in the Engineering and Informational Sciences / Volume 24 / Issue 1 / January 2010
- Published online by Cambridge University Press:
- 21 December 2009, pp. 27-45
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- Article
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