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High Kicks and Inner Peace: Knowledge Ninjas at the Legal Ombudsman

Published online by Cambridge University Press:  08 June 2011

Sara Meyer
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Abstract

Sara Meyer, the newly appointed Knowledge Manager at the Legal Ombudsman in Birmingham, describes how they are beginning to set up KM systems to deal with a completely new jurisdiction relating to the hearing of complaints against solicitors. This follows the introduction of reforms contained in the Legal Services Act 2007, which mean that all complaints are now heard by this one organisation.

Keywords

Legal Ombudsmancomplaintssolicitorsknowledge management
Type
The Legal Profession in a Changing World
Information
Legal Information Management , Volume 11 , Issue 2 , June 2011 , pp. 108 - 110
Copyright
Copyright © The British and Irish Association of Law Librarians 2011

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