The intervention of library service quality and administrators’ mental health anxiety under behavioral psychology

Abstract

Background

In the current information network era, librarians face more and more competitive pressure. The main reason is that some librarians’ ideas, knowledge structure, quality, and ability cannot adapt to the library work in the information technology environment. As a result, it is challenging to grasp various uncertain factors correctly, opportunities, and risks in the social environment change and its future development, resulting in different psychological anxiety problems.

Subjects and Methods

Behaviorism is widely used in managing various social institutions. It has penetrated multiple fields of human social activities and daily life, such as psychological counseling, education, artistic creation, etc. Therefore, the research uses behavioral psychology to reform library service quality management. It is used to intervene in the anxiety of library managers. A total of 70 anxious librarians were randomly selected, 35 in each group. The general intervention group received conventional psychological intervention treatment, and the management innovation group used research methods to intervene based on traditional treatment. SPSS23.0 software was used for data statistical processing.

Results

Before the intervention, the baseline data of all managers were not statistically significant (P>0.05). After the intervention, the anxiety of the management innovation group was significantly improved compared with the ordinary intervention group, and the difference was statistically significant (P<0.05).

Conclusions

The innovation of library service quality management based on behavioral psychology can effectively relieve administrators’ psychological anxiety.