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  • Cited by 20
Online publication date:
January 2022
Print publication year:
2009
Online ISBN:
9781847421821

Book description

The Consumer in Public Services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.

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