Hostname: page-component-cd9895bd7-p9bg8 Total loading time: 0 Render date: 2024-12-28T11:41:40.126Z Has data issue: false hasContentIssue false

SOCIAL PSYCHOLOGICAL ASPECTS OF COMMUNICATION AND AGING

Published online by Cambridge University Press:  01 March 2008

Abstract

Language plays an important role in defining identities in older adulthood. Both self-perception and others' perceptions of older adults are reflected through language used by older and younger adults (see recent texts: de Bot & Makoni, 2005; Harwood, 2007; Hummert & Nussbaum, 2001; Nussbaum & Coupland, 2004). In this review, we outline key theoretical perspectives on the study of communication with older adults and provide evidence supporting these perspectives within the context of age stereotypes, intergenerational communication, cross-cultural communication, and health care encounters. Given that communication is an interactive process, we discuss how older adults use language and communication to respond to age stereotypes and adaptively cope with age-related losses. We also discuss communication interventions aimed at improving interactions between care providers and older adults, and opportunities that technology brings to enhance communication within and across generations.

Type
Research Article
Copyright
Copyright © Cambridge University Press 2008

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

ANNOTATED REFERENCES

Barker, V., Giles, H., & Harwood, J. (2004). Inter- and intragroup perspectives on intergenerational communication. In Nussbaum, J. F. & Coupland, J. (Eds.), Handbook of communication and aging research (2nd ed., pp. 139166). Mahwah, NJ: Erlbaum.Google Scholar
Harwood, J. (2007). Understanding communication and aging. Newbury Park, CA: Sage.Google Scholar
Hummert, M. L., Garstka, T. A., Ryan, E. B., & Bonnesen, J. L. (2004). The role of age stereotypes in interpersonal communication. In Nussbaum, J. F. & Coupland, J. (Eds.), Handbook of communication and aging research (2nd ed., pp. 91115). Hillsdale, NJ: Erlbaum.Google Scholar
Adelman, R. D., Greene, M. G., & Ory, M. G. (2000). Communication between older patients and their physicians. Clinics in Geriatric Medicine, 16, 124.CrossRefGoogle ScholarPubMed
Allen-Burge, R., Burgio, L. D., Bourgeois, M. S., Sims, R., & Nunnikhoven, J. (2001). Increasing communication among nursing home residents. Journal of Clinical Geropsychology, 7, 213230.CrossRefGoogle Scholar
Allman, J., Ragan, S. L., Newsome, C., Scoufos, L., & Nussbaum, J. (1999). Elderly women speak about their interactions with health care providers. In Hamilton, H. E. (Ed.), Language and communication in old age: Multidisciplinary perspectives (pp. 319350). London: Garland.Google Scholar
Aranguri, C., Davidson, B., & Ramirez, R. (2006). Patterns of communication through interpreters: A detailed sociolinguistic analysis. Journal of General Internal Medicine, 21 (6), 623629.CrossRefGoogle ScholarPubMed
Baker, R. (2000). The assessment of functional communication in culturally and linguistically diverse populations. In Worrall, L. & Frattali, C. (Eds.), Neurogenic communication disorders: A functional approach (pp. 81100). New York: Thieme Medical.Google Scholar
Barker, V., & Giles, H. (2003). Integrating the communicative predicament and enhancement of aging models: The case of older Native Americans. Health Communication, 15 (3), 255275.CrossRefGoogle ScholarPubMed
Bhat, A. K., & Dhruvarajan, R. (2001). Ageing in India: Drifting intergenerational relations, challenges and options. Ageing and Society, 21, 621640.CrossRefGoogle Scholar
Bishop, J. M., & Krause, D. R. (1984). Depictions of aging and old age on Saturday morning television. Gerontologist, 24, 9194.CrossRefGoogle ScholarPubMed
Bialystok, E., Craik, F. I. M., Klein, R., & Viswanathan, M. (2004). Bilingualism, aging, and cognitive control: Evidence from the Simon task. Psychology and Aging, 19, 290303.CrossRefGoogle ScholarPubMed
Boduroglu, A., Yoon, C., Luo, T., & Park, D. (2006). Age-related stereotypes: A comparison of American and Chinese cultures. Gerontology, 52 (5), 324333.CrossRefGoogle ScholarPubMed
Bonnesen, J. L., & Burgess, E. O. (2004). Senior moments: The acceptability of an ageist phrase. Journal of Aging Studies, 18 (2), 123142.CrossRefGoogle Scholar
Bonnesen, J. L., & Hummert, M. L. (2002). Painful self-disclosures of older adults in relation to aging stereotypes and perceived motivations. Journal of Language and Social Psychology, 21, 275301.CrossRefGoogle Scholar
Braithwaite, D. O., & Eckstein, N. (2003). Reconceptualizing supportive interactions: How persons with disabilities communicatively manage assistance. Journal of Applied Communication Research, 31, 126.CrossRefGoogle Scholar
Braithwaite, D., & Thompson, T. (Eds.). (2000). The handbook of communication and physical disability. Mahwah, NJ: Erlbaum.Google Scholar
Cegala, D. J., Gade, C., Lenzmeier Broz, S., & McClure, L. (2004). Physicians’ and patients’ perceptions of patients’ communication competence in a primary care medical interview. Health Communication, 16, 289304.CrossRefGoogle Scholar
Cegala, D. J., StreetR. L., Jr. R. L., Jr., & Clinch, C. R. (2007). The impact of patient participation on physicians’ information provision during a primary care medical interview. Health Communication, 21 (2), 177185.CrossRefGoogle ScholarPubMed
Charness, N., Park, D. C., & Sabel, B. A. (2001). Communication, technology and aging: Opportunities and challenges for the future. New York: Springer.Google Scholar
Chen, Y., & King, B. E. (2002). Intra- and intergenerational communication satisfaction as a function of an individual's age and age stereotypes. International Journal of Behavioral Development, 26, 562570.CrossRefGoogle Scholar
Coe, R. M., & Miller, D. K. (2000). Communication between the hospitalized older patient and physician. Clinics in Geriatric Medicine, 16 (1), 109118.CrossRefGoogle ScholarPubMed
Coupland, J. (2003). Ageist ideology and discourses of control in skincare product marketing. In Coupland, J. & Gwyn, R. (Eds.), Discourse, the body, and identity (pp. 127150). New York: Palgrave Macmillan.CrossRefGoogle Scholar
Coupland, J., & Coupland, N. (2001). Roles, responsibilities, and alignments: Multiparty talk in geriatric care. In Hummert, M. L. & Nussbaum, J. E (Eds.), Aging, communication, and health: Linking research and practice for successful aging (pp. 121156). Mahwah, NJ: Erlbaum.Google Scholar
Coupland, N., & Coupland, J. (1999). Ageing, ageism, and anti-ageism: Moral stance in geriatric medical discourse. In Hamilton, H. E. (Ed.), Language and communication in old age: Multidisciplinary perspectives (pp. 177208). New York: Garland.Google Scholar
Coupland, N., & Ylänne-McEwen, V. (2005). The sociolinguistics of aging. In Ammon, U., Dittmar, N., Mattheier, K. J., & Trudgill, P. (Eds.), Sociolinguistics—Soziolinguistik. Berlin: Walter de Gruyter.Google Scholar
de Bot, K., & Makoni, S. (2005). Language and aging in multilingual contexts. Clevedon, England: Multilingual Matters.CrossRefGoogle Scholar
Dobbs, D., Munn, J., Zimmerman, S., Boustani, M., Williams, C. S., & Sloane, P. D., et al. (2005). Characteristics associated with lower activity involvement in long-term care residents with dementia. Gerontologist, 45(Special Issue 1), 8186.CrossRefGoogle ScholarPubMed
Donlon, M. M., Ashman, O., & Levy, B. R. (2005). Re-vision of older television characters: A stereotype-awareness intervention. Journal of Social Issues, 61, 307319.CrossRefGoogle Scholar
Erber, J. T., & Prager, J. G. (2000). Age and excuses for forgetting: Self-handicapping versus damage-control strategies. International Journal of Aging and Human Development, 50, 201214.CrossRefGoogle ScholarPubMed
Edwards, H. (2001). Family caregiving, communication, and the health of care receivers. In Hummert, M. L. & Nussbaum, I. F. (Eds.), Aging, communication, and health: Linking research and practice for successful aging (pp. 203224). Mahwah, NJ: Erlbaum.Google Scholar
Ellingson, L. L. (2002). The roles of companions in geriatric patient-interdisciplinary oncology team interactions. Journal of Aging Studies, 16 (4), 361382.CrossRefGoogle Scholar
Foley, K. L., Sudha, S., Sloane, P. D., & Gold, D. T. (2003). Staff perceptions of successful management of severe behavioral problems in dementia special care units. Dementia, 2, 105124.CrossRefGoogle Scholar
Fox, S., Rainie, L., Larsen, E., Horrigan, J., Lenhart, A., Spooner, T., et al. (2001). Wired Seniors. Retrieved September 6, 2007 from www.pewinternet.org/pdfs/PIP_Wired_Seniors_Report.pdfGoogle Scholar
Fuller-Thomson, E., & Minkler, M. (2000). African American grandparents raising grandchildren: A national profile of demographic and health characteristics. Health and Social Work, 25 (2), 109118.CrossRefGoogle ScholarPubMed
Gallois, C., Giles, H., Ota, H., Pierson, H. D., Ng, S. H., Lira, T. S., et al. (1999). Intergenerational communication across the Pacific Rim: The impact of filial piety. In Lasry, J. C., Adair, J., & Dion, K. (Eds.), Latest contributions to cross-cultural psychology (pp. 192211). Lisse, Netherlands: Swets & Zeitlinger.Google Scholar
Giles, H., Noels, K., Williams, A., Lim, T.-S., Ng, S., Ryan, E., et al. (2003). Intergenerational communication across cultures: Young people's perceptions of conversation with family elders, non-family elders, and same-age peers. Journal of Cross-Cultural Gerontology, 18, 132.CrossRefGoogle ScholarPubMed
Gould, O. N., Saum, C., & Belter, J. (2002). Recall and subjective reactions to speaking styles: Does age matter? Experimental Aging Research, 28, 199213.CrossRefGoogle ScholarPubMed
Graves, K., & Shavings, L. (2005). Our view of dignified aging: Listening to the voices of our elders. Journal of Native Aging and Health, 1, 2940.Google Scholar
Greene, M. G., & Adelman, R. D. (2001). Building the physician–older patient relationship. In Hummert, M. L. & Nussbaum, J. F. (Eds.), Aging, communication, and health: Linking research and practice for successful aging (pp. 101120). Mahwah, NJ: Erlbaum.Google Scholar
Harwood, J. (2000a). Communication media use in the grandparent-grandchild relationship. Journal of Communication, 50 (4), 5678.CrossRefGoogle Scholar
Harwood, J. (2000b). Communicative predictors of solidarity in the grandparent grandchild relationship. Journal of Social and Personal Relationships, 17, 743766.CrossRefGoogle Scholar
Harwood, J., & Anderson, K. (2002). The presence and portrayal of social groups on prime-time television. Communication Reports, 15, 8198.CrossRefGoogle Scholar
Harwood, J., Giles, H., McCann, R. M., Cat, D., Somera, L. P., Ng, S. H., et al. (2001). Older adults’ trait ratings of three age-groups around the Pacific rim. Journal of Cross Cultural Gerontology, 16, 157171.CrossRefGoogle ScholarPubMed
Harwood, J., Hewstone, M., Paolini, S., & Voci, A. (2005). Grandparent-grandchild contact and attitudes towards older adults: Moderator and mediator effects. Personality and Social Psychology Bulletin, 31, 393406.CrossRefGoogle Scholar
Harwood, J., & Lin, M.-C. (2000). Affiliation, pride, exchange, and distance: Grandparents’ accounts of relationships with their college-aged grandchildren. Journal of Communication, 50, 3147.CrossRefGoogle Scholar
Hausdorff, J. M., Levy, B. R., & Wei, J. Y. (1999). The power of ageism on physical function of older persons: Reversibility of age-related gait changes. Journal of the American Geriatrics Society, 47, 13461349.CrossRefGoogle ScholarPubMed
Healey, T., & Ross, K. (2002). Growing old invisibly: Older viewers talk television. Media, Culture, & Society, 24, 105120.CrossRefGoogle Scholar
Hess, T. M., Auman, C., Colcombe, S. J., & Rahhal, T. A. (2003). The impact of stereotype threat on age differences in memory performance. Journal of Gerontology: Psychological Sciences, 58B, P3P11.CrossRefGoogle Scholar
Hummert, M. L., & Mazloff, D. C. (2001). Older adults’ responses to patronizing advice: Balancing politeness and identity in context. Journal of Language and Social Psychology, 20, 168196.CrossRefGoogle Scholar
Hummert, M. L., & Morgan, M. (2001). Negotiating health decisions in the family. In Hummert, M. L. & Nussbaum, J. F. (Eds.), Aging, communication and health: Linking research and practice for successful aging (pp. 177201). Hillsdale, NJ: Erlbaum.CrossRefGoogle Scholar
Hummert, M. L., & Nussbaum, J. F. (Eds.) (2001). Aging, communication and health: Linking research and practice for successful aging. Mahwah, NJ: Erlbaum.CrossRefGoogle Scholar
Hummert, M. L., & Ryan, E. B. (2001). Patronizing. In Robinson, W. P. & Giles, H.. (Eds.), The new handbook of languages and social psychology (2nd ed., pp. 253269). Chichester, England: Wiley.Google Scholar
Hummert, M. L., Shaner, J. L., Garstka, T. A., & Henry, C. (1998). Communication with older adults: The influence of age stereotypes, context, and communicator age. Human Communication Research, 25, 125152.CrossRefGoogle Scholar
Ikels, C. (2004). The impact of housing policy on China's urban elderly. Urban Anthropology, 33, 321355.Google Scholar
Ishikawa, H., Roter, D. L., Yamazaki, Y., & Takayama, T. (2005). Physician–elder patient–companion communication and roles of companions in Japanese geriatric encounters. Social Science and Medicine, 60, 23072320.CrossRefGoogle Scholar
Johnson, R. L., Roter, D., Powe, N. R., & Cooper, L. A. (2004). Patient race/ethnicity and quality of patient–physician communication during medical visits. American Journal of Public Health, 94, 20842090.CrossRefGoogle Scholar
Johnson, R. L., Saha, S., Arbelaez, J. J., Beach, M. C., & Cooper, L. A. (2004). Racial and ethnic differences in patient perceptions of bias and cultural competence in health care. Journal of General Internal Medicine, 19, 101110.CrossRefGoogle ScholarPubMed
Kemper, S., & Harden, T. (1999). Disentangling what is beneficial about elderspeak from what is not. Psychology and Aging, 14 (4), 656.CrossRefGoogle Scholar
Kite, M. E., Stockdale, G. D., Whitley, B. E., & Johnson, B. T. (2005). Attitudes toward younger and older adults: An updated meta-analytic review. Journal of Social Issues, 61, 241266.CrossRefGoogle Scholar
Levy, B. R., Hausdorff, J., Hencke, R., & Wei, J. Y. (2000). Reducing cardiovascular stress with positive self-stereotypes of aging. Journal of Gerontology: Psychological Sciences, 55B, P205P213.CrossRefGoogle Scholar
Levy, B. R., Slade, M. D., & Kasl, S. V. (2002). Longitudinal benefit of positive self-perceptions of aging on functional health. Journal of Gerontology: Psychological Sciences, 57, P409P417.CrossRefGoogle ScholarPubMed
Levy, B. R., Slade, M. D., Kunkel, S. R., & Kasl, S. V. (2002). Longevity increased by positive self-perceptions of aging. Journal of Personality and Social Psychology, 83, 261270.CrossRefGoogle ScholarPubMed
Levy, B. R., Slade, M. D., & Gill, T. M. (2006). Hearing decline predicted by elders’ stereotypes. Journal of Gerontology: Psychological Sciences, 61, P82P87.CrossRefGoogle ScholarPubMed
Lin, M.-C., Hummert, M. L., & Harwood, J. (2004). Representation of age identities in online discourse. Journal of Aging Studies, 18, 261274.CrossRefGoogle Scholar
McCallion, P., Toseland, R. W., Lacey, D., & Banks, S. (1999). Educating nursing assistants to communicate more effectively with nursing home residents with dementia. Gerontologist, 39 (5), 546558.CrossRefGoogle ScholarPubMed
McCallion, P., Toseland, R. W., & Freeman, K. (1999). An evaluation of a family visit education program. Journal of the American Geriatric Society, 47 (2), 203214.CrossRefGoogle ScholarPubMed
McMellon, C., & Schiffman, L. (2002). Cybersenior empowerment: How some older individuals are taking control of their lives. Journal of Applied Gerontology, 21, 157175.CrossRefGoogle Scholar
Morrow, D. G., Weiner, M., Steinley, D., Young, J., & Murray, M. D. (2007). Patients’ health literacy and experience with instructions: Influence of preferences for heart failure medication instructions. Journal of Aging and Health, 19, 575593.CrossRefGoogle ScholarPubMed
Nussbaum, J. F., & Coupland, J. (Eds.). (2004). Handbook of communication and aging (2nd. ed.). Mahwah, NJ: Erlbaum.CrossRefGoogle Scholar
O'Connor, B. P., & St. Pierre, E. (2004). Older persons’ perceptions of the frequency and meaning of elderspeak from family, friends, and service workers. International Journal of Aging and Human Development, 58, 197221.CrossRefGoogle ScholarPubMed
Pecchioni, L. L., & Croghan, J. M. (2002). Young adults’ stereotypes of older adults with their grandparents as the targets. Journal of Communication, 52 (4), 715731.CrossRefGoogle Scholar
Pecchioni, L. L., Ota, H., & Sparks, L. (2004). Cultural issues in communication and aging. In Nussbaum, J. F. & Coupland, J.. (Eds.), Handbook of communication and aging research (2nd ed., pp. 167205). Hillsdale, NJ: Erlbaum.Google Scholar
Pillemer, K., Suitor, J. J., Henderson, J. C. R., Meador, R., Schultz, L., Robison, J., et al. (2003). A cooperative communication intervention for nursing home staff and family members of residents. Gerontologist, 43, 96106.CrossRefGoogle ScholarPubMed
Polizzi, K. G., & Millikin, R. J. (2002). Attitudes towards the elderly: Identifying problematic usage of ageist and overextended terminology in research instructions. Educational Gerontology, 28, 367377.CrossRefGoogle Scholar
Port, C. L., Gruber-Baldini, A. L., Burton, L., Baumgarten, M., Hebel, J. R., Zimmerman, S., et al. (2001). Resident contact with family and friends following nursing home admission. Gerontologist, 41, 589596.CrossRefGoogle ScholarPubMed
Preece, J., & Ghozati, K. (2001). Observations and explorations of empathy online. In Rice, R. R. & Katz, J. E.. (Ed.), The Internet and health communication: Experience and expectations (pp. 237260). Thousand Oaks, CA: Sage.CrossRefGoogle Scholar
Query, J. L., & Wright, K. B. (2003). Assessing communication competence in an online study: Toward informing subsequent interventions among older adults with cancer, their lay caregivers, and peers. Health Communication, 15 (2), 205219.CrossRefGoogle Scholar
Raman, P., Harwood, J., Weis, D., Anderson, J., & Miller, G. (2006). Portrayals of age groups in U.S. and Indian magazine advertisements: A cross-cultural comparison. Unpublished manuscript, University of Arizona, Tucson.Google Scholar
Robinson, T. E., II. (1998). Portraying older people in advertising. New York: Garland.Google Scholar
Robinson, T., & Anderson, C. (2006). Older characters in children's animated television programs: A context analysis of their portrayal. Journal of Broadcasting and Electronic Media, 50, 287304.CrossRefGoogle Scholar
Robinson, T., Popvich, M., Gustafson, R., & Fraser, C. (2003). Older adults’ perceptions of offensive senior stereotypes in magazine advertisements: Results of a Q-method analysis. Educational Gerontology, 29, 503519.CrossRefGoogle Scholar
Robison, J., Curry, L., Gruman, C., Porter, M., Henderson, C. R., & Pillemer, K. (2007). Partners in caregiving in a special care environment: Cooperative communication between staff and families on dementia units. Gerontologist, 47, 504515.CrossRefGoogle Scholar
Robison, J., & Pillemer, K. (2005). Partners in caregiving: Cooperative communication between families and nursing homes. In Gaugler, J.. (Ed.), Promoting family involvement in long-term care settings (pp. 201224). Baltimore: Health Professions Press.Google Scholar
Ryan, E. B., Anas, A. P., & Friedman, D. (2006). Evaluations of older adult assertiveness in problematic clinical encounters. Journal of Language and Social Psychology, 26, 129145.CrossRefGoogle Scholar
Ryan, E. B., Anas, A. P., & Gruneir, A. J. S. (2006). Evaluations of overhelping and underhelping communication: Do old age and physical disability matter? Journal of Language and Social Psychology, 26, 97107.CrossRefGoogle Scholar
Ryan, E. B., Anas, A. P., & Mays, H. (2008). Assertiveness by older adults with visual impairment: Context matters. Educational Gerontology, 34 (6), 503519.CrossRefGoogle Scholar
Ryan, E., B., Anas, A. P., & Vuckovich, M. (2007). The effects of age, hearing loss, and communication difficulty on first impressions. Communication Research Reports, 24 (1), 1319.CrossRefGoogle Scholar
Ryan, E. B., Bajorek, S., Beaman, A., & Anas, A. P. (2005). I just want you to know that “them” is me: Intergroup perspectives on communication and disability. In Harwood, J. & Giles, H.. (Eds.), Intergroup communication: Multiple perspectives (pp. 117137). New York: Peter Lang.Google Scholar
Ryan, E. B., Bieman-Copland, S., Kwong See, S. T., Ellis, C. H., & Anas, A. P. (2002). Age excuses: Conversational management of memory failures in older adults. Journal of Gerontology, 57B P256P267.CrossRefGoogle Scholar
Ryan, E. B., Giles, H., Bartolucci, G., & Henwood, K. (1986). Psycholinguistic and social psychological components of communication by and with the elderly. Language and Communication, 6, 124.CrossRefGoogle Scholar
Ryan, E. B., Jin, Y. S., Anas, A. P., & Luh, J. (2004). Communication beliefs about youth and old age in Asia and Canada. Journal of Cross-Cultural Gerontology, 19, 343360.CrossRefGoogle ScholarPubMed
Ryan, E. B., Kennaley, D. E., Pratt, M. W., & Shumovich, M. A. (2000). Evaluations by staff, residents, and community seniors of patronizing speech: Impact of passive, assertive, or humorous responses. Psychology and Aging, 15, 272285.CrossRefGoogle ScholarPubMed
Ryan, E. B., Meredith, S. D., MacLean, M. J., & Orange, J. B. (1995). Changing the way we talk with elders: Promoting health using the communication enhancement model. International Journal of Aging and Human Development, 41 (2), 89107.CrossRefGoogle ScholarPubMed
Savundranayagam, M. Y., Ryan, E. B., Anas, A., & Orange, J. B. (2007). Communication and dementia: Staff perceptions of conversational strategies. Clinical Gerontologist, 31 (2), 4763.CrossRefGoogle Scholar
Savundranayagam, M. Y., Ryan, E. B., & Hummert, M. L. (2007). Communication, health and aging: Promoting empowerment. In Weatherall, A., Watson, B. M., & Gallois, C.. (Eds.) Language, discourse and social psychology (pp. 79107). New York: Palgrave Macmillan.Google Scholar
Selwyn, N., Gorard, S., Furlong, J. & Madden, L. (2003). Older adults’ use of information and communications technology in everyday life. Ageing and Society, 23, 561582.CrossRefGoogle Scholar
Soliz, J., & Harwood, J. (2003). Perceptions of communication in a family relationship and the reduction of intergroup prejudice. Journal of Applied Communication Research, 31, 320345.CrossRefGoogle Scholar
Soliz, J., & Harwood, J. (2006). Shared family identity, age salience, and intergroup contact: Investigation of the grandparent–grandchild relationship. Communication Monographs, 73, 87107.CrossRefGoogle Scholar
Thompson, T. L., Robinson, J. D., & Beisecker, A. E. (2004). The older patient–physician interaction. In Nussbaum, J. F. & Coupland, J.. (Eds.), Handbook of communication and aging research (2nd ed., pp. 451–77). Hillsdale, NJ: Erlbaum.Google Scholar
Van Der Geest, S. (2004). “They don't come to listen”: The experience of loneliness among older people in Kwahu, Ghana. Journal of Cross Cultural Gerontology, 19, 7796.CrossRefGoogle ScholarPubMed
White, H., McConnell, E., Clipp, E., Branch, L. G., Sloane, R., Pieper, C., et al. (2002). A randomized controlled trial of the psychosocial impact of providing Internet training and access to older adults. Aging and Mental Health, 6, 213221.CrossRefGoogle ScholarPubMed
Williams, A., & Garrett, P. (2002). Communication evaluations across the life span: From adolescent storm. Journal of Language and Social Psychology, 21, 101126.Google Scholar
Williams, K. N. (2006). Improving outcomes of nursing home interactions. Research in Nursing and Health, 29, 121133.CrossRefGoogle ScholarPubMed
Williams, K., Kemper, S. J., & Hummert, M. L. (2003). Improving nursing home communication: An intervention to reduce elderspeak. Gerontologist, 43, 242247.CrossRefGoogle ScholarPubMed
Williams, K., Kemper, S., & Hummert, M. L. (2004). Enhancing communication with older adults: Overcoming elderspeak. Journal of Gerontological Nursing, 30, 15.CrossRefGoogle ScholarPubMed
Wright, K. B. (2000). Computer-mediated social support, older adults, and coping. Journal of Communication, 50, 1001189.CrossRefGoogle Scholar
Wright, K. B., & Query, J. L. (2004). On-line support and older adults: A theoretical examination of benefits and limitations of computer mediated support networks for older adults and possible health outcomes. In Nussbaum, J. F. & Coupland, J.., (Eds.), Handbook of communication and aging (2nd ed., pp. 419519). Mahwah, NJ: Erlbaum.Google Scholar
Zandbelt, L. C., Smets, E. M. A., Oort, F. J., Godfried, M. H., & de Haes, H. C. J. M (2007). Patient participation in the medical specialist encounter: Does physicians’ patient-centered communication matter? Patient Education and Counseling, 65 (3), 396406.CrossRefGoogle ScholarPubMed
Zhang, Y. B., & Agard, A. (2004). Cultural values in television commercials featuring older adults. Hallym International Journal of Aging, 6, 167183.CrossRefGoogle Scholar
Zhang, Y. B., & Hummert, M. L. (2001). Harmonies and tensions in Chinese intergenerational communication: Younger and older adults’ accounts. Journal of Asia Pacific Communication, 11, 203230.CrossRefGoogle Scholar
Zhang, Y. B., Harwood, J., & Hummert, M. L. (2005). Perceptions of conflict management styles in Chinese intergenerational dyads. Communication Monographs, 72, 7191.CrossRefGoogle Scholar
Zhang, Y. B., Harwood, J., Williams, A., Ylänne-McEwen, V., Wadleigh, P. M., & Thimm, C. (2006). The portrayal of older adults in advertising: A cross national review. Journal of Language and Social Psychology, 25 (3), 264282.CrossRefGoogle Scholar
Adelman, R. D., Greene, M. G., & Ory, M. G. (2000). Communication between older patients and their physicians. Clinics in Geriatric Medicine, 16, 124.CrossRefGoogle ScholarPubMed
Allen-Burge, R., Burgio, L. D., Bourgeois, M. S., Sims, R., & Nunnikhoven, J. (2001). Increasing communication among nursing home residents. Journal of Clinical Geropsychology, 7, 213230.CrossRefGoogle Scholar
Allman, J., Ragan, S. L., Newsome, C., Scoufos, L., & Nussbaum, J. (1999). Elderly women speak about their interactions with health care providers. In Hamilton, H. E. (Ed.), Language and communication in old age: Multidisciplinary perspectives (pp. 319350). London: Garland.Google Scholar
Aranguri, C., Davidson, B., & Ramirez, R. (2006). Patterns of communication through interpreters: A detailed sociolinguistic analysis. Journal of General Internal Medicine, 21 (6), 623629.CrossRefGoogle ScholarPubMed
Baker, R. (2000). The assessment of functional communication in culturally and linguistically diverse populations. In Worrall, L. & Frattali, C. (Eds.), Neurogenic communication disorders: A functional approach (pp. 81100). New York: Thieme Medical.Google Scholar
Barker, V., & Giles, H. (2003). Integrating the communicative predicament and enhancement of aging models: The case of older Native Americans. Health Communication, 15 (3), 255275.CrossRefGoogle ScholarPubMed
Bhat, A. K., & Dhruvarajan, R. (2001). Ageing in India: Drifting intergenerational relations, challenges and options. Ageing and Society, 21, 621640.CrossRefGoogle Scholar
Bishop, J. M., & Krause, D. R. (1984). Depictions of aging and old age on Saturday morning television. Gerontologist, 24, 9194.CrossRefGoogle ScholarPubMed
Bialystok, E., Craik, F. I. M., Klein, R., & Viswanathan, M. (2004). Bilingualism, aging, and cognitive control: Evidence from the Simon task. Psychology and Aging, 19, 290303.CrossRefGoogle ScholarPubMed
Boduroglu, A., Yoon, C., Luo, T., & Park, D. (2006). Age-related stereotypes: A comparison of American and Chinese cultures. Gerontology, 52 (5), 324333.CrossRefGoogle ScholarPubMed
Bonnesen, J. L., & Burgess, E. O. (2004). Senior moments: The acceptability of an ageist phrase. Journal of Aging Studies, 18 (2), 123142.CrossRefGoogle Scholar
Bonnesen, J. L., & Hummert, M. L. (2002). Painful self-disclosures of older adults in relation to aging stereotypes and perceived motivations. Journal of Language and Social Psychology, 21, 275301.CrossRefGoogle Scholar
Braithwaite, D. O., & Eckstein, N. (2003). Reconceptualizing supportive interactions: How persons with disabilities communicatively manage assistance. Journal of Applied Communication Research, 31, 126.CrossRefGoogle Scholar
Braithwaite, D., & Thompson, T. (Eds.). (2000). The handbook of communication and physical disability. Mahwah, NJ: Erlbaum.Google Scholar
Cegala, D. J., Gade, C., Lenzmeier Broz, S., & McClure, L. (2004). Physicians’ and patients’ perceptions of patients’ communication competence in a primary care medical interview. Health Communication, 16, 289304.CrossRefGoogle Scholar
Cegala, D. J., StreetR. L., Jr. R. L., Jr., & Clinch, C. R. (2007). The impact of patient participation on physicians’ information provision during a primary care medical interview. Health Communication, 21 (2), 177185.CrossRefGoogle ScholarPubMed
Charness, N., Park, D. C., & Sabel, B. A. (2001). Communication, technology and aging: Opportunities and challenges for the future. New York: Springer.Google Scholar
Chen, Y., & King, B. E. (2002). Intra- and intergenerational communication satisfaction as a function of an individual's age and age stereotypes. International Journal of Behavioral Development, 26, 562570.CrossRefGoogle Scholar
Coe, R. M., & Miller, D. K. (2000). Communication between the hospitalized older patient and physician. Clinics in Geriatric Medicine, 16 (1), 109118.CrossRefGoogle ScholarPubMed
Coupland, J. (2003). Ageist ideology and discourses of control in skincare product marketing. In Coupland, J. & Gwyn, R. (Eds.), Discourse, the body, and identity (pp. 127150). New York: Palgrave Macmillan.CrossRefGoogle Scholar
Coupland, J., & Coupland, N. (2001). Roles, responsibilities, and alignments: Multiparty talk in geriatric care. In Hummert, M. L. & Nussbaum, J. E (Eds.), Aging, communication, and health: Linking research and practice for successful aging (pp. 121156). Mahwah, NJ: Erlbaum.Google Scholar
Coupland, N., & Coupland, J. (1999). Ageing, ageism, and anti-ageism: Moral stance in geriatric medical discourse. In Hamilton, H. E. (Ed.), Language and communication in old age: Multidisciplinary perspectives (pp. 177208). New York: Garland.Google Scholar
Coupland, N., & Ylänne-McEwen, V. (2005). The sociolinguistics of aging. In Ammon, U., Dittmar, N., Mattheier, K. J., & Trudgill, P. (Eds.), Sociolinguistics—Soziolinguistik. Berlin: Walter de Gruyter.Google Scholar
de Bot, K., & Makoni, S. (2005). Language and aging in multilingual contexts. Clevedon, England: Multilingual Matters.CrossRefGoogle Scholar
Dobbs, D., Munn, J., Zimmerman, S., Boustani, M., Williams, C. S., & Sloane, P. D., et al. (2005). Characteristics associated with lower activity involvement in long-term care residents with dementia. Gerontologist, 45(Special Issue 1), 8186.CrossRefGoogle ScholarPubMed
Donlon, M. M., Ashman, O., & Levy, B. R. (2005). Re-vision of older television characters: A stereotype-awareness intervention. Journal of Social Issues, 61, 307319.CrossRefGoogle Scholar
Erber, J. T., & Prager, J. G. (2000). Age and excuses for forgetting: Self-handicapping versus damage-control strategies. International Journal of Aging and Human Development, 50, 201214.CrossRefGoogle ScholarPubMed
Edwards, H. (2001). Family caregiving, communication, and the health of care receivers. In Hummert, M. L. & Nussbaum, I. F. (Eds.), Aging, communication, and health: Linking research and practice for successful aging (pp. 203224). Mahwah, NJ: Erlbaum.Google Scholar
Ellingson, L. L. (2002). The roles of companions in geriatric patient-interdisciplinary oncology team interactions. Journal of Aging Studies, 16 (4), 361382.CrossRefGoogle Scholar
Foley, K. L., Sudha, S., Sloane, P. D., & Gold, D. T. (2003). Staff perceptions of successful management of severe behavioral problems in dementia special care units. Dementia, 2, 105124.CrossRefGoogle Scholar
Fox, S., Rainie, L., Larsen, E., Horrigan, J., Lenhart, A., Spooner, T., et al. (2001). Wired Seniors. Retrieved September 6, 2007 from www.pewinternet.org/pdfs/PIP_Wired_Seniors_Report.pdfGoogle Scholar
Fuller-Thomson, E., & Minkler, M. (2000). African American grandparents raising grandchildren: A national profile of demographic and health characteristics. Health and Social Work, 25 (2), 109118.CrossRefGoogle ScholarPubMed
Gallois, C., Giles, H., Ota, H., Pierson, H. D., Ng, S. H., Lira, T. S., et al. (1999). Intergenerational communication across the Pacific Rim: The impact of filial piety. In Lasry, J. C., Adair, J., & Dion, K. (Eds.), Latest contributions to cross-cultural psychology (pp. 192211). Lisse, Netherlands: Swets & Zeitlinger.Google Scholar
Giles, H., Noels, K., Williams, A., Lim, T.-S., Ng, S., Ryan, E., et al. (2003). Intergenerational communication across cultures: Young people's perceptions of conversation with family elders, non-family elders, and same-age peers. Journal of Cross-Cultural Gerontology, 18, 132.CrossRefGoogle ScholarPubMed
Gould, O. N., Saum, C., & Belter, J. (2002). Recall and subjective reactions to speaking styles: Does age matter? Experimental Aging Research, 28, 199213.CrossRefGoogle ScholarPubMed
Graves, K., & Shavings, L. (2005). Our view of dignified aging: Listening to the voices of our elders. Journal of Native Aging and Health, 1, 2940.Google Scholar
Greene, M. G., & Adelman, R. D. (2001). Building the physician–older patient relationship. In Hummert, M. L. & Nussbaum, J. F. (Eds.), Aging, communication, and health: Linking research and practice for successful aging (pp. 101120). Mahwah, NJ: Erlbaum.Google Scholar
Harwood, J. (2000a). Communication media use in the grandparent-grandchild relationship. Journal of Communication, 50 (4), 5678.CrossRefGoogle Scholar
Harwood, J. (2000b). Communicative predictors of solidarity in the grandparent grandchild relationship. Journal of Social and Personal Relationships, 17, 743766.CrossRefGoogle Scholar
Harwood, J., & Anderson, K. (2002). The presence and portrayal of social groups on prime-time television. Communication Reports, 15, 8198.CrossRefGoogle Scholar
Harwood, J., Giles, H., McCann, R. M., Cat, D., Somera, L. P., Ng, S. H., et al. (2001). Older adults’ trait ratings of three age-groups around the Pacific rim. Journal of Cross Cultural Gerontology, 16, 157171.CrossRefGoogle ScholarPubMed
Harwood, J., Hewstone, M., Paolini, S., & Voci, A. (2005). Grandparent-grandchild contact and attitudes towards older adults: Moderator and mediator effects. Personality and Social Psychology Bulletin, 31, 393406.CrossRefGoogle Scholar
Harwood, J., & Lin, M.-C. (2000). Affiliation, pride, exchange, and distance: Grandparents’ accounts of relationships with their college-aged grandchildren. Journal of Communication, 50, 3147.CrossRefGoogle Scholar
Hausdorff, J. M., Levy, B. R., & Wei, J. Y. (1999). The power of ageism on physical function of older persons: Reversibility of age-related gait changes. Journal of the American Geriatrics Society, 47, 13461349.CrossRefGoogle ScholarPubMed
Healey, T., & Ross, K. (2002). Growing old invisibly: Older viewers talk television. Media, Culture, & Society, 24, 105120.CrossRefGoogle Scholar
Hess, T. M., Auman, C., Colcombe, S. J., & Rahhal, T. A. (2003). The impact of stereotype threat on age differences in memory performance. Journal of Gerontology: Psychological Sciences, 58B, P3P11.CrossRefGoogle Scholar
Hummert, M. L., & Mazloff, D. C. (2001). Older adults’ responses to patronizing advice: Balancing politeness and identity in context. Journal of Language and Social Psychology, 20, 168196.CrossRefGoogle Scholar
Hummert, M. L., & Morgan, M. (2001). Negotiating health decisions in the family. In Hummert, M. L. & Nussbaum, J. F. (Eds.), Aging, communication and health: Linking research and practice for successful aging (pp. 177201). Hillsdale, NJ: Erlbaum.CrossRefGoogle Scholar
Hummert, M. L., & Nussbaum, J. F. (Eds.) (2001). Aging, communication and health: Linking research and practice for successful aging. Mahwah, NJ: Erlbaum.CrossRefGoogle Scholar
Hummert, M. L., & Ryan, E. B. (2001). Patronizing. In Robinson, W. P. & Giles, H.. (Eds.), The new handbook of languages and social psychology (2nd ed., pp. 253269). Chichester, England: Wiley.Google Scholar
Hummert, M. L., Shaner, J. L., Garstka, T. A., & Henry, C. (1998). Communication with older adults: The influence of age stereotypes, context, and communicator age. Human Communication Research, 25, 125152.CrossRefGoogle Scholar
Ikels, C. (2004). The impact of housing policy on China's urban elderly. Urban Anthropology, 33, 321355.Google Scholar
Ishikawa, H., Roter, D. L., Yamazaki, Y., & Takayama, T. (2005). Physician–elder patient–companion communication and roles of companions in Japanese geriatric encounters. Social Science and Medicine, 60, 23072320.CrossRefGoogle Scholar
Johnson, R. L., Roter, D., Powe, N. R., & Cooper, L. A. (2004). Patient race/ethnicity and quality of patient–physician communication during medical visits. American Journal of Public Health, 94, 20842090.CrossRefGoogle Scholar
Johnson, R. L., Saha, S., Arbelaez, J. J., Beach, M. C., & Cooper, L. A. (2004). Racial and ethnic differences in patient perceptions of bias and cultural competence in health care. Journal of General Internal Medicine, 19, 101110.CrossRefGoogle ScholarPubMed
Kemper, S., & Harden, T. (1999). Disentangling what is beneficial about elderspeak from what is not. Psychology and Aging, 14 (4), 656.CrossRefGoogle Scholar
Kite, M. E., Stockdale, G. D., Whitley, B. E., & Johnson, B. T. (2005). Attitudes toward younger and older adults: An updated meta-analytic review. Journal of Social Issues, 61, 241266.CrossRefGoogle Scholar
Levy, B. R., Hausdorff, J., Hencke, R., & Wei, J. Y. (2000). Reducing cardiovascular stress with positive self-stereotypes of aging. Journal of Gerontology: Psychological Sciences, 55B, P205P213.CrossRefGoogle Scholar
Levy, B. R., Slade, M. D., & Kasl, S. V. (2002). Longitudinal benefit of positive self-perceptions of aging on functional health. Journal of Gerontology: Psychological Sciences, 57, P409P417.CrossRefGoogle ScholarPubMed
Levy, B. R., Slade, M. D., Kunkel, S. R., & Kasl, S. V. (2002). Longevity increased by positive self-perceptions of aging. Journal of Personality and Social Psychology, 83, 261270.CrossRefGoogle ScholarPubMed
Levy, B. R., Slade, M. D., & Gill, T. M. (2006). Hearing decline predicted by elders’ stereotypes. Journal of Gerontology: Psychological Sciences, 61, P82P87.CrossRefGoogle ScholarPubMed
Lin, M.-C., Hummert, M. L., & Harwood, J. (2004). Representation of age identities in online discourse. Journal of Aging Studies, 18, 261274.CrossRefGoogle Scholar
McCallion, P., Toseland, R. W., Lacey, D., & Banks, S. (1999). Educating nursing assistants to communicate more effectively with nursing home residents with dementia. Gerontologist, 39 (5), 546558.CrossRefGoogle ScholarPubMed
McCallion, P., Toseland, R. W., & Freeman, K. (1999). An evaluation of a family visit education program. Journal of the American Geriatric Society, 47 (2), 203214.CrossRefGoogle ScholarPubMed
McMellon, C., & Schiffman, L. (2002). Cybersenior empowerment: How some older individuals are taking control of their lives. Journal of Applied Gerontology, 21, 157175.CrossRefGoogle Scholar
Morrow, D. G., Weiner, M., Steinley, D., Young, J., & Murray, M. D. (2007). Patients’ health literacy and experience with instructions: Influence of preferences for heart failure medication instructions. Journal of Aging and Health, 19, 575593.CrossRefGoogle ScholarPubMed
Nussbaum, J. F., & Coupland, J. (Eds.). (2004). Handbook of communication and aging (2nd. ed.). Mahwah, NJ: Erlbaum.CrossRefGoogle Scholar
O'Connor, B. P., & St. Pierre, E. (2004). Older persons’ perceptions of the frequency and meaning of elderspeak from family, friends, and service workers. International Journal of Aging and Human Development, 58, 197221.CrossRefGoogle ScholarPubMed
Pecchioni, L. L., & Croghan, J. M. (2002). Young adults’ stereotypes of older adults with their grandparents as the targets. Journal of Communication, 52 (4), 715731.CrossRefGoogle Scholar
Pecchioni, L. L., Ota, H., & Sparks, L. (2004). Cultural issues in communication and aging. In Nussbaum, J. F. & Coupland, J.. (Eds.), Handbook of communication and aging research (2nd ed., pp. 167205). Hillsdale, NJ: Erlbaum.Google Scholar
Pillemer, K., Suitor, J. J., Henderson, J. C. R., Meador, R., Schultz, L., Robison, J., et al. (2003). A cooperative communication intervention for nursing home staff and family members of residents. Gerontologist, 43, 96106.CrossRefGoogle ScholarPubMed
Polizzi, K. G., & Millikin, R. J. (2002). Attitudes towards the elderly: Identifying problematic usage of ageist and overextended terminology in research instructions. Educational Gerontology, 28, 367377.CrossRefGoogle Scholar
Port, C. L., Gruber-Baldini, A. L., Burton, L., Baumgarten, M., Hebel, J. R., Zimmerman, S., et al. (2001). Resident contact with family and friends following nursing home admission. Gerontologist, 41, 589596.CrossRefGoogle ScholarPubMed
Preece, J., & Ghozati, K. (2001). Observations and explorations of empathy online. In Rice, R. R. & Katz, J. E.. (Ed.), The Internet and health communication: Experience and expectations (pp. 237260). Thousand Oaks, CA: Sage.CrossRefGoogle Scholar
Query, J. L., & Wright, K. B. (2003). Assessing communication competence in an online study: Toward informing subsequent interventions among older adults with cancer, their lay caregivers, and peers. Health Communication, 15 (2), 205219.CrossRefGoogle Scholar
Raman, P., Harwood, J., Weis, D., Anderson, J., & Miller, G. (2006). Portrayals of age groups in U.S. and Indian magazine advertisements: A cross-cultural comparison. Unpublished manuscript, University of Arizona, Tucson.Google Scholar
Robinson, T. E., II. (1998). Portraying older people in advertising. New York: Garland.Google Scholar
Robinson, T., & Anderson, C. (2006). Older characters in children's animated television programs: A context analysis of their portrayal. Journal of Broadcasting and Electronic Media, 50, 287304.CrossRefGoogle Scholar
Robinson, T., Popvich, M., Gustafson, R., & Fraser, C. (2003). Older adults’ perceptions of offensive senior stereotypes in magazine advertisements: Results of a Q-method analysis. Educational Gerontology, 29, 503519.CrossRefGoogle Scholar
Robison, J., Curry, L., Gruman, C., Porter, M., Henderson, C. R., & Pillemer, K. (2007). Partners in caregiving in a special care environment: Cooperative communication between staff and families on dementia units. Gerontologist, 47, 504515.CrossRefGoogle Scholar
Robison, J., & Pillemer, K. (2005). Partners in caregiving: Cooperative communication between families and nursing homes. In Gaugler, J.. (Ed.), Promoting family involvement in long-term care settings (pp. 201224). Baltimore: Health Professions Press.Google Scholar
Ryan, E. B., Anas, A. P., & Friedman, D. (2006). Evaluations of older adult assertiveness in problematic clinical encounters. Journal of Language and Social Psychology, 26, 129145.CrossRefGoogle Scholar
Ryan, E. B., Anas, A. P., & Gruneir, A. J. S. (2006). Evaluations of overhelping and underhelping communication: Do old age and physical disability matter? Journal of Language and Social Psychology, 26, 97107.CrossRefGoogle Scholar
Ryan, E. B., Anas, A. P., & Mays, H. (2008). Assertiveness by older adults with visual impairment: Context matters. Educational Gerontology, 34 (6), 503519.CrossRefGoogle Scholar
Ryan, E., B., Anas, A. P., & Vuckovich, M. (2007). The effects of age, hearing loss, and communication difficulty on first impressions. Communication Research Reports, 24 (1), 1319.CrossRefGoogle Scholar
Ryan, E. B., Bajorek, S., Beaman, A., & Anas, A. P. (2005). I just want you to know that “them” is me: Intergroup perspectives on communication and disability. In Harwood, J. & Giles, H.. (Eds.), Intergroup communication: Multiple perspectives (pp. 117137). New York: Peter Lang.Google Scholar
Ryan, E. B., Bieman-Copland, S., Kwong See, S. T., Ellis, C. H., & Anas, A. P. (2002). Age excuses: Conversational management of memory failures in older adults. Journal of Gerontology, 57B P256P267.CrossRefGoogle Scholar
Ryan, E. B., Giles, H., Bartolucci, G., & Henwood, K. (1986). Psycholinguistic and social psychological components of communication by and with the elderly. Language and Communication, 6, 124.CrossRefGoogle Scholar
Ryan, E. B., Jin, Y. S., Anas, A. P., & Luh, J. (2004). Communication beliefs about youth and old age in Asia and Canada. Journal of Cross-Cultural Gerontology, 19, 343360.CrossRefGoogle ScholarPubMed
Ryan, E. B., Kennaley, D. E., Pratt, M. W., & Shumovich, M. A. (2000). Evaluations by staff, residents, and community seniors of patronizing speech: Impact of passive, assertive, or humorous responses. Psychology and Aging, 15, 272285.CrossRefGoogle ScholarPubMed
Ryan, E. B., Meredith, S. D., MacLean, M. J., & Orange, J. B. (1995). Changing the way we talk with elders: Promoting health using the communication enhancement model. International Journal of Aging and Human Development, 41 (2), 89107.CrossRefGoogle ScholarPubMed
Savundranayagam, M. Y., Ryan, E. B., Anas, A., & Orange, J. B. (2007). Communication and dementia: Staff perceptions of conversational strategies. Clinical Gerontologist, 31 (2), 4763.CrossRefGoogle Scholar
Savundranayagam, M. Y., Ryan, E. B., & Hummert, M. L. (2007). Communication, health and aging: Promoting empowerment. In Weatherall, A., Watson, B. M., & Gallois, C.. (Eds.) Language, discourse and social psychology (pp. 79107). New York: Palgrave Macmillan.Google Scholar
Selwyn, N., Gorard, S., Furlong, J. & Madden, L. (2003). Older adults’ use of information and communications technology in everyday life. Ageing and Society, 23, 561582.CrossRefGoogle Scholar
Soliz, J., & Harwood, J. (2003). Perceptions of communication in a family relationship and the reduction of intergroup prejudice. Journal of Applied Communication Research, 31, 320345.CrossRefGoogle Scholar
Soliz, J., & Harwood, J. (2006). Shared family identity, age salience, and intergroup contact: Investigation of the grandparent–grandchild relationship. Communication Monographs, 73, 87107.CrossRefGoogle Scholar
Thompson, T. L., Robinson, J. D., & Beisecker, A. E. (2004). The older patient–physician interaction. In Nussbaum, J. F. & Coupland, J.. (Eds.), Handbook of communication and aging research (2nd ed., pp. 451–77). Hillsdale, NJ: Erlbaum.Google Scholar
Van Der Geest, S. (2004). “They don't come to listen”: The experience of loneliness among older people in Kwahu, Ghana. Journal of Cross Cultural Gerontology, 19, 7796.CrossRefGoogle ScholarPubMed
White, H., McConnell, E., Clipp, E., Branch, L. G., Sloane, R., Pieper, C., et al. (2002). A randomized controlled trial of the psychosocial impact of providing Internet training and access to older adults. Aging and Mental Health, 6, 213221.CrossRefGoogle ScholarPubMed
Williams, A., & Garrett, P. (2002). Communication evaluations across the life span: From adolescent storm. Journal of Language and Social Psychology, 21, 101126.Google Scholar
Williams, K. N. (2006). Improving outcomes of nursing home interactions. Research in Nursing and Health, 29, 121133.CrossRefGoogle ScholarPubMed
Williams, K., Kemper, S. J., & Hummert, M. L. (2003). Improving nursing home communication: An intervention to reduce elderspeak. Gerontologist, 43, 242247.CrossRefGoogle ScholarPubMed
Williams, K., Kemper, S., & Hummert, M. L. (2004). Enhancing communication with older adults: Overcoming elderspeak. Journal of Gerontological Nursing, 30, 15.CrossRefGoogle ScholarPubMed
Wright, K. B. (2000). Computer-mediated social support, older adults, and coping. Journal of Communication, 50, 1001189.CrossRefGoogle Scholar
Wright, K. B., & Query, J. L. (2004). On-line support and older adults: A theoretical examination of benefits and limitations of computer mediated support networks for older adults and possible health outcomes. In Nussbaum, J. F. & Coupland, J.., (Eds.), Handbook of communication and aging (2nd ed., pp. 419519). Mahwah, NJ: Erlbaum.Google Scholar
Zandbelt, L. C., Smets, E. M. A., Oort, F. J., Godfried, M. H., & de Haes, H. C. J. M (2007). Patient participation in the medical specialist encounter: Does physicians’ patient-centered communication matter? Patient Education and Counseling, 65 (3), 396406.CrossRefGoogle ScholarPubMed
Zhang, Y. B., & Agard, A. (2004). Cultural values in television commercials featuring older adults. Hallym International Journal of Aging, 6, 167183.CrossRefGoogle Scholar
Zhang, Y. B., & Hummert, M. L. (2001). Harmonies and tensions in Chinese intergenerational communication: Younger and older adults’ accounts. Journal of Asia Pacific Communication, 11, 203230.CrossRefGoogle Scholar
Zhang, Y. B., Harwood, J., & Hummert, M. L. (2005). Perceptions of conflict management styles in Chinese intergenerational dyads. Communication Monographs, 72, 7191.CrossRefGoogle Scholar
Zhang, Y. B., Harwood, J., Williams, A., Ylänne-McEwen, V., Wadleigh, P. M., & Thimm, C. (2006). The portrayal of older adults in advertising: A cross national review. Journal of Language and Social Psychology, 25 (3), 264282.CrossRefGoogle Scholar